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I called into motor range with no idea what i wanted or what i could afford. i sat down with a salesman called Lewis who was very helpful and reassuring and after 15 minutes could tell me what cars were in my budget and would fit my requirements. Lewis then took me to the BMW 3 series they had available, i then test drove this car and loved it, i knew then that it was exactly what i wanted!! Lewis then took me through the process and explained everything to me very clearly with a free cup of tea and told me what the next steps were. A week later i drove away with my perfect car that was in my budget. Lewis made sure that everything was perfect before i drove the car away and even rang me a couple of days later to check i was happy with everything. A very happy customer thanks to Lewis and the team at motor range!!!
Laura Gilchrist from Motor Range in response to BMW 3 series 320d
Hello, thanks so much for taking the time to leave such a detailed review! We're delighted to hear you're happy with your new BMW 3 series. We're always on hand to offer advice and to make sure our customers are completely satisfied with their purchase before driving away. Thanks so much for choosing Motor Range and we hope to see you again in the future. Best wishes, from all the Motor Range team.
After signing for a car deal , I decided to cancel but the staff from finance department spoke in a patronising manner and didn’t sound like he listening to me and he was speaking down to me .. you can tell they were annoyed and were saying how they have wasted so many hours but that’s part of the salesperson job .. I am putting a formal complain in to ombudsman
Laura Gilchrist from Motor Range in response to Patronising
Hello, we're really disappointed to hear you feel this way. We always strive to provide outstanding customer throughout every aspect of the car buying journey. I'd love to hear more about your experience. I would really appreciate if you could email me your full name and contact details to laura.gilchrist@motorrange.co.uk so that we could discuss this further. We're always looking for ways to improve the car buying experience for our customers. Best wishes, Laura Gilchrist.
Travelled from North Wales after seeing a car online as a present for my wife's birthday. I contacted them online and booked a test drive only to arrive for the car not to be there, then the sales man kept trying to show me numerous cars that were at least £1,500 more than the car I had seen. I Subsequently checked with them over the proceeding week and made different test drive bookings for the same car, which they did not have in stock. This is called a ghost car in the business, whereby the dealer advertises an almost too good to be true car to get you to their site then tries to push a more expensive car on to you. I do have screen shots of all the online conversations, online advert and names of everyone I spoke to. ......AVOID!
Tony Mara in response to Selling Ghost Cars
Got it spot on about being deceitful mate. They added options on the finance without telling my Wife. The finance increased in monthly payments. Didn't find out till we got contract a week later, had to ring finance people up and explain the miss selling. Got extras taken off and payments reduced. Have sent emails complaining about the mis selling of products without informing the punter but as yet had no response. Maybe this is why George thinks he next in line to the owners because there is no come back.
Danielle Burns in response to Selling Ghost Cars
Saw a fabulous Seat Leon at £7800 on AutoTrader. Live chatted with one of their agents who informed me I could come down and test drive when I found your review about ghost cars... I rang the dealership. Lo and behold, the car isn't on site but "they'd had offers that morning" and the only ones they had were priced £9000 and above. After informing him of so-called ghost car reviews he promptly hung up. Avoid. Avoid. Avoid.
Laura Gilchrist from Motor Range in response to Selling Ghost Cars
Hello Nick, we're sorry to hear you feel this way. We sell a vast amount of vehicles weekly and our stock constantly changes. Our website, www.motorrange.co.uk is updated frequently with our current stock throughout the day. This process does take a little longer on third party advertising websites and we apologise that this has been an inconvenience to you. If you have a particular car in mind for your wife, please don't hesitate to contact us and we can source the car for you. Best wishes from all the Motor Range team.
Second time I've been to motor range to buy a car, Ash could not have been any more helpful, doesn't pressure you at all and does everything needed to make you happy, I would recommend motor range but definitely ask for ash!
Reviewer has confirmed their email address
Laura Gilchrist from Motor Range in response to S-max Titanium
Hello Dave, thanks for leaving a 5 star review! We're delighted to hear you're happy with your Ford S-Max. We always strive to provide a stress-free and no-pressure attitude at Motor Range so our customers can be totally satisfied with their new car purchase! We hope to see you again in the future! Best wishes from all the Motor Range team.
Just went to look and met Ash who couldn’t of been more helpful. Ended up finding a car that we wanted. No pushy sales just really pleasant service, thanks Ash
Laura Gilchrist from Motor Range in response to Excellent service
Hi Scott! Thanks so much for the 5 star review! We always make sure car buying is simple and easy at Motor Range. It's great to hear you've found a car you love! Happy Motoring! Best wishes from all the Motor Range team.
Great day out today to find a new car. Ash welcomed us and was absolutely wonderful. Did my bother us in the slightest and was so happy to help. Motor Range is a great place to buy a car.
Laura Gilchrist from Motor Range in response to Great day
Hello Tom, we're delighted to read such a great review! Thanks for choosing Motor Range for your next car and we hope to see you again in the future! Best regards, from all of the team at Motor Range.
When picking up our new car the original salesman was not in so we were dealt with by another salesman Ash. Although Ash wasn't getting any financial benefit from the sale (commission) he went out of his way and spent a long time sorting out a couple of queries we had. He also made sure we were completely satisfied with everything before we parted with any money. He is extremely helpfully and a pleasure to do business with. Would definitely recommend him and Motor Range when buying a car.
Reviewer has confirmed their email address
Laura Gilchrist from Motor Range in response to Great service and good car
Hello Jan, thanks for taking the time to leave a great review. We always strive to provide outstanding customer service and we're delighted to hear you've had a great time buying your car from us. If we can be of any further assistance in the future, don't hesitate to give us a call! Best wishes from all the Motor Range team.
Great service and help in purchasing my car from Dave and his manager Brian. Would highly recommend Motor Range
Reviewer has confirmed their email address
Laura Gilchrist from Motor Range in response to Great Service
Hello Ged! Thanks for the 5 stars! We really appreciate customer feedback. It's great to hear you'd recommend us in the future and you've had a positive car buying experience from us. Best wishes from all the Motor Range team.
I have today wasted 3 hours of my life travelling from stoke on Trent to bootle to see a car that wasn't there. I saw a car that sounded just what I wanted advertised in auto trader at a good price so I called and spoke to 'alistair' who encouraged me to come and look at the car. So I set off a few hours later only to find (with Alistair nowhere to be seen) that another advisor telling me that the car was no longer available. They did however (surprise surprise) have a similar car for just £1400 more! This was either lazy of Alistair for not checking that the car was still available or just plain dishonest... you decide. Neil
Reviewer has confirmed their email address
Jayden Handel in response to Lazy, or just plain dishonest !
I am buying car from motor range tomorrow and Alastair has been the sales assistant we have been talk to on the phone.
Laura Gilchrist from Motor Range in response to Lazy, or just plain dishonest !
Hello Neil, I'm sorry to hear you have had a disappointing experience with us. I will be investigating this specific matter further with Alistaire and would be grateful if you could send over your full name and contact details to me at laura.gilchrist@motorrange.co.uk. We do sell hundreds of cars a month and our stock is constantly changing. Our website is always up to date with our stock. However, this can take a little more time on third party advertising sites. I'm really sorry that the car you were interested in has now sold but if you are still looking for a particular car, please don't hesitate to get in touch. Best wishes from all the Motor Range team.
We came up from Birmingham and found the car exactly as described on the website. Matt was extremely helpful and courteous in guiding us through the purchase, answering all our queries promptly and very clearly. Full marks for Motor Range.
Reviewer has confirmed their email address
Laura Gilchrist from Motor Range in response to Excellent service and a good car
Hi Andrew, thanks for the 5 stars! It's great to hear you're happy with your new car and you've had a great experience buying your car at Motor Range. Thanks for choosing us, and we hope to see you again in the future! Best wishes from all the Motor Range team.
Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Motor Range
Dunnings Bridge Road
Bootle
Merseyside
L30 6YW
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