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17 reviews from our car dealer reviews community
Leave a review for Motorcycle Giant
Leave a review

17 reviews from our car dealer reviews community

Leave a review for Motorcycle Giant
Leave a review
"Avoid this motorcycle dealer!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I very strongly recommend not to have dealings whatsoever with this business! I eventually managed to arrange an appointment to view a bike as communication was hopeless and it felt like the owner had no interest in selling anything. I spent some time and effort and expense travelling to London and saw the bike, a 1989 BMW K1, which looked okay, so I agreed the advertised price and left a deposit. I subsequently discovered I had not been given a proper receipt and the owner seemed oddly reluctant to respond to my request. A couple of days later I got a two line text saying the bike was no longer for sale, for 'personal reasons' and that was a huge surprise and disappointment!! My deposit was swiftly returned and bizarrely I have just spotted the bike is once again advertised for sale with a £1,500 price increase! Unfortunately, several other customers have had similar experience and I echo their advice - avoid this motorcycle dealer!

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+0 Found this review helpful
"Bassel sold me a bike that's a dud.disho"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bassel from motorcycle giant sold me a bike in Australia and it arrived damaged missing parts and barely running.i can't ride or rego it cause of alot of mechanical problems. He was dishonest and ripped me off.i do not recommend bassel itani or motorcycle giant(motorcycle engineering)

"Scam artist "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Denying all wrong doing even when it is undeniable. Don't buy a bike from this guy it isn't worth the stress and the abuse he will give you if you point out the what he miss-sold or how the bike isn't what he said it was. He will talk down to you, he will lie and twist things to make it seem that you are making a big deal out nothing. Don't give in if he takes the bike back he will just rip someone else off. What a Shameless man.

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+1 Found this review helpful
"POOR "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

booked in for a basic service which my normal dealer does in around an hour and half, booked in with motorcyle giant as it was round the corner from work, made alot of effort to get there and back to work, finished work at 3pm rung the garage to find out that could take up to FOUR days to do which is ridiculous clearly dont even keep basic stuff in stock, but no once was i was told it would take that long complete waste of time, cant believe they can be a main dealer when it take 4 days to do a basic service, wouldnt waste your time

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+1 Found this review helpful
"They bought my bike from ebay"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My bike was bought from Ebay. Bassel ( owner ??) buys without reading the description nor carefully analysing the pictures. To make things even worse....The delivery driver ( his partner) upon arrival asks " ok what's your final price ?" It's a joke! Clicking "buy" button on Ebay is not an option. When you buy , you are committed to actually buy. I would avoid these lot !!!!

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+4 Found this review helpful

Scott in response to They bought my bike from ebay

Hi, I'm the delivery driver for motorcycle giant and Scottish and have never renegotiated a price with any bike being purchased. Your comment is malice and unfounded.

"BRILLIANT Garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wow, where to begin, as a long time customer this place has helped me in so many ways. Services are well performed and bikes well priced. You simply cannot fault their service and their commitment to their craft. Their selection of bikes is vast and nearly always has something for you Been going for 5 years and for many more hopefully.

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"Poor service and misleading description"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a bad bike, was previously crashed bit they didn't highlight that. Complained and they refused to refund. Avoid as not an honest dealer.

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+6 Found this review helpful

Scott in response to Poor service and misleading description

Every bike sold that has been involved in any kind of insurance claim is very clearly advised and also written in the advert. Anyone looking at the website will clearly see that on any bike that is for sale.

"Unprofessional and none caring "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Motorcycle Giant. They won made a successful offer on ebay for my bike. I was then left dangling for eight days .then they pulled out. Wasting my time and money. They simply do not care a bit.

Scott in response to Unprofessional and none caring

You were not left dangling for 8 days but we did pull out due to the bike being very poorly described by yourself on your advert. If you were honest in your description why would we pull out? Always 2 sides to a story but being honest should always be a seller's first priority, and you weren't.

"Avoid by any cost!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Motorcycles Giant by any cost!!! I bought a motorbike that was a Cat N , and I haven't been informed about it. After they deny it they said that they didn't have to inform me because it was on the advert.I never saw the advert because I bought the motorbike at the place without seeing the advert, even so,the law says that the " declaration must be clear, even if the car has been repaired to its pre-incident condition". "Declaring a car's Cat N or Cat S status is essential, whether selling or part-exchanging it. The new owner could sue you for damages in the absence of a suitable declaration". Looks like this isn't the first time for them... By the amount of 1* rating that they have.

"Rude and careless"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Motorcycle Giant damaged my bike, which they denied until I proved otherwise with images I had taken before leaving it with them. Instead of apologising, was told my bike had lots of damage throughout, which again was untrue. Using rudeness and lies to cover your mistakes instead of honesty and courtesy means that I will never take my bike to Motorcycle Giant ever again.

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+5 Found this review helpful
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Dealership Information

Motorcycle Giant is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.5 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
1
Poor
2
Terrible
8

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  • Contact Information

    Address

    Motorcycle Giant
    131-132 Railway Arches Macfarlane Road
    London
    Greater London
    W12 7LA

    Get in touch

    020 8743 1415
    http://www.motorcyclegiant.net

    Opening times

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    Dealership Statistics

    35%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Motorcycle Giant

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    Directors: XXXXXXXXXX
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