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107 reviews from our car dealer reviews community
Leave a review for National Car Hub
Leave a review

107 reviews from our car dealer reviews community

Leave a review for National Car Hub
Leave a review
"Excellent Customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vast array of cars to choose from however experience made easy by the professional customer service from Oscar, great atmosphere pleasant Staff, paper work straight forward, will definitely return when ready for upgrade, many thanks

"OVERALL GREAT EXPERIENCE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service, would highly recommend. Definitely will be returning here in the future.

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"Great car and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an Audi via Click and Collect in January. Must say the team on the phones were excellent, answered all my questions and helped with my finance. Got a good price for my part-ex and paid a decent price for the Audi. Had one minor issue a week later and they took care of it within 48hours. Can’t fault them at all. Would definitely go back for my next car and recommend to family and friends.

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"Good customer service and top car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a new range rover sport from national car hub. Staff were helpful and made the whole purchase a pleasant experience. Got a decent deal for my part ex also. Would recommend

"SHOCKING!!! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mark porterfield, What a let down you are to the company and your staff. I was on track to get my car on time within a 7-10 day time scale, i have sold my car after 7 days to acconadate a new car. I was by the 10th day wondering why nobody had contacted me regarding delivery/collection of my vehicle, so i called up and asked the question. I was then referred to a manager called mark, who was very rude and had no proffesional custoner facing/problem solving skills what so ever, i was astounded by the level of utter disregard for me as the customer who paid 9 thousand pound yes 9 thousand pound on a car i was told had no issues before agreeing to buy the car, i rang up to get a idea where and how long the car was going to be as i had no car and have been paying to get to and from work for over a week now which coukd cost anything from 20 pounds dsily to 50 pounds daily depending on where my shift is, i asked for maybe a extended warrenty when the car comes but i was told no and i asked why he said because he did not want to, later that day i was told about 3 issues the car had, which was a locking issue with the boot and the key needs coding and it was at a audi specialist also i rang up on the 14th day and was told there was another issue with the electrics so i have tried to escalate it and mark porterfield from national car hub said he was the boss there is no higher and he would not be passing it over to the investors as i had already emailed the company who which mark has read and not acknowledged at all. Pmease if your thinking about getting a car from here no not bother and go elswear as you will be treated better if you was on facebook market place.. Rohan Niel Shamina I can not fault your service your all an assett to national car hub but it is a real shame your led by a baffoon, i hope these 3 guys progress through national car hub or even better away from national car hub as they deserve better peirs than mark, he makes them look even better with his stinking attitude, Over all i wish the team a great future with there roles and in the hope mark goes on sone training or maybe rohan or niel move up to marks job as he does not deserve it at all. Regards nathan.

Concerned Customer in response to SHOCKING!!!

Couldn't agree more with this review. Mark overheard my conversation with Neil over an issue I said, he was just walked over and literally interrupted the conversation and tried to fob me off yet I was rising a very valid concern. I think left alone, Neil could have handled it better. Terrible customer service!

"Disgraceful if you encounter issues"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

!! DO NOT BUY CARS FROM THIS BUSINESS !! Bought a second hand car from this dealership in December and has given them every chance to make right what was wrong. They have acted in an illegal manner with denying me my statutory rights by refusing me to return the car within 28 days and not honouring the warranty. I will be reporting them to trade standards. !! STAY AWAY FROM THIS DEALERSHIP !! Here's a timeline of issues: First day of having the car the engine warning light came on. Error code was stating an issue with the coolant temperature sensor. The car was back a total of 4 times without solving the issue. After the 28 days they refused to carry out any more repairs despite this clearly being covered due to the issue being raised during warranty. Second day plume of white smoke coming from the exhaust, car was in two times before this was sorted. At no point was an apology offered. As the car was in for repairs they had clearly leaned or put something heavy on the charger to my dascham causing not only the charger to break but also broke the cigar lighter. I could prove it was them since the dashcam was working pulling up to the dealership. They refused to acknowledge this and offered be £10 in compensation. They had installed the incorrect bulbs in the car causing a fire hazard as the wires had to be replaced. I had to pay for this out of pocket with my own garage. Dealership no longer returning my calls. Whooping and whining noise from engine for about 20 minutes before all power was lost. Likely to be an issue with the alternator. Dealership still not returning my calls. STAY AWAY from this dealership as you will be met with respect and manners while purchasing the car, but as soon as anything goes wrong they will do everything to not deal with you, EVEN if this means that they are conducting their business in a unethical and outright illegal manner. Since the only point of buying through a dealership is peace of mind, save your money and buy privately or go to a different dealership. You will absolutely not get a peace of mind from this business as you can tell from their one star reviews. Disgraceful business. Car hub, if you're reading this you know how to contact me. I might consider not reporting you to the trade standards for your transgressions if you take the car back and return my money.

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+10 Found this review helpful
"Very well looked after"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys went above and beyond all my expectations. I know it was only a 6 year old Mercedes I purchased but from start to finish I was treated very well, my emails answered and car was as described when I went to pick it up. I had a problem with one of the LED's on the indicator about 3 weeks later to which I was booked in and fixed with no drama. Will buy my next car from there no doubt

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"when a problems creeps up, disaster. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well... after an ordeal with the car I purchased from them regarding poor paint and body repairs which I didn't know about at point of sale, they have been very good at avoiding emails and have shown such unprofessionalism and borderline incompetence. They cant answer simple questions about the car I purchased, nor can offer any help for problem which started with them. the obudsman service is carrying out an investigation about this matter and have been for 2 months. Experiencing their poor attention to detail and customer service, I hope they expose this dealership making sure people dont get stung again. Please, don't trust this dealership. They do not value you and are willing to tell tall tales when it suits them. Rudeness, incompetence and a sincere lack of care is what you will get. Maybe my experience with them has been an outlier and maybe I have experienced a bad incident which happens infrequently. But please, just save yourself the hassle. Don't but a car on finance, it puts you in a worse place than before.

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+7 Found this review helpful
"Genuine Dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle recently and everything about the deal was as expected. Good sales staff, nice showroom and great Aftersales. Would highly recommend.

"BUYER BEWARE "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting they don't care about what they sell. They want your money and will sign you up 4 finance but the cars are not FIT FOR PURPOSE, plus the finance company they used dont do anything 4 the consumer as long as they are paid and don't help when you prove you've been ripped off. PURCHASE IF YOU DARE.

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+3 Found this review helpful
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Dealership Information

National Car Hub is an Independent dealership that is based in Walsall. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
107 reviews3 out of 5 stars — Rated Average
Excellent
51
Very Good
0
Average
0
Poor
12
Terrible
44

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  • Contact Information

    Address

    National Car Hub
    Chester Road
    Walsall
    West Midlands
    WS9 0LS

    Get in touch

    01922 711570
    https://www.nationalcarhub.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    45%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About National Car Hub

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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