56 reviews from our car dealer reviews community
Leave a review for Oakdene Collection
Leave a review

56 reviews from our car dealer reviews community

Leave a review for Oakdene Collection
Leave a review
"Clowns"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Could everyone that has had bad dealings with this company get in-touch with me please, as I'm making a case against them, to put lairing, Scammers like this out of business. They shouldn't be trading There absolutely Disgusting!! wen to collect my car after Dan telling me we are the best at what we do and then on the day of collection it, it wasn't valeted properly, scratches on the car, trim hanging off. after stating these issues they delivered the car to me the following day. I drove the car at the weekend to find a banging coming from the rear axle when i turn left or right but it was intermittent and there was a vibaration through the car when I drove it and the parking sensor sticks on when in reverse. I told them about the issues and they said do I know a garage that could look at it, I said I know a place next to my mates place that does Range Rovers. They said great get it booked in. after waiting nearly 2 weeks to get the car in ( at this point I hadn't been driving the car as it felt unsafe to use . they told me the bush arm needed changing as it is worn ( and Oakdene put and MOT on this car 2 days before I collected it ( dodgy Mot place Paul Meeks Mot's) the tyres were perished and needed changing and they said the first thing to do with the banging on the rear end was to change the transfer box oil as that is the cheapest option to see if it cures it. I went back to Scott the sales manager and he said he will put it through the warranty company, after many calls and no calls back to see what was happening I took the car back to them and asked for my money back, scott then said don't worry leave your car here and I'll get the repairs done, I had a go at him and siad why didn't you just do that in the first place. He gave me a hand full of promises and said don't call us all the time to see when it will be done, we will call you as there busy. ( now we know why).. After 2 weeks I hadn't heard anything so i took all my invoice and paperwork back to them and told Scott I want my money back I've had enough. With this he was full of sorries and promised me they would have the car completed and it was in the body shop as we speak offered me his had and said the car will be right for you. he promised to fill my tank up with fuel and the adblue. The car was delivered back to me the following Friday with no phone calls noticed as I had ask for, The car had 2 scratches on the rear passengers door, the car was filthy, they had driven my car over 300 miles and used 3/4 of a tank of fuel and the ad blue was still low. There was grease marks on the door and near the stop/start button and the rear sensor still stuck on!! I called and went mad at Scott and he said we'll get the car booked back in, I said your having a laugh. I said you can come and collect the car on Tuesday and keep it and want my money back. He said he will collect the car Tuesday at 7am. mean while that evening I drove the car for the 1st time in 3 1/2 weeks and guess what... yep the banging sound was still there and the vibration though out the car. I called Scott and told him I want my money back and he promised me the Director joe would call me on Monday afternoon as he's the only one who can authorise that. I never got a call from Joe the owner and Director, but Scott at 6.36pm saying he spoke with Joe and he's going to ask the finance company to send an engineer out to look at the car. now I've got to wait for up to 8 weeks for the finance company to send an engineer out to assess the car. The car is sat on my drive costing me in payments, road Tax and Insurance. This Company wants putting out of business.

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Anonymous in response to Clowns

Can I ask if you involved CAB and was your complaint raised to Trading Standards?

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Paul Bodenham in response to Clowns

Hi. I have had an interesting time with this lot. Drop me a line. Paul Bodenham

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Lee Jones in response to Clowns

Hi. I certainly think that I have dodged a bullet with this company. Paid a £300 deposit, which I hasten to add has not been returned, to reserve a Jaguar F Type. Alarm bells were ringing for some reason so for my own peace of mind I paid for an HPI report only to discover that said vehicle had a mileage discrepancy which could not be explained. Despite efforts by a sales manager to coerce me into buying the car I decided not to go ahead with the purchase. I was told from the outset that the deposit was refundable but nobody has yet responded to my emails. Given some of the reviews that I have read I am so glad that I made the decision that I did.

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"Terrible condition and service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reserved a car online. Was told I had to collect within a week in order for them to have the sale on this months data. Travelled 2 hours to view and collect and when I arrived car had been very poorly valeted with. The freshly refurbed wheels were a dodgy repay over the top of the previous failed paint. (Also described on the add as diamond cut but were not) Accident damage to front passenger light and wing with what looked like blue marker pen used to cover the missing paint. Internal plastic bracket for the headlight melted to allow it to sit straight. Rear passenger wheel arch trim coming away. Claimed to have been machine polished but no evidence of this as swirl marks visible everywhere. Was told on the phone previously that the 2 front tyres would be replaced as they were advisories on previous MOT yet they were not and the outside edge was smooth. Sales manager Scot couldn’t be bothered and was unhelpful and kept me waiting far longer then needed. Claimed the owner had offered a cash reduction on price to drive away with the faults yet it didn’t cover the none existent ceramic coat that had never been applied (obvious due to the state of the exterior) Scot was given multiple chances to fix issues but there was zero interest in doing so.

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+2 Found this review helpful

jason matts in response to Terrible condition and service

mate where was your mot done... i'm building a case against them all oak dene and the dodgy mot station

"Liars and scammers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this company at all costs, typical sales people just after commission for upsell ceramic coatings and Warranties’ sold me a RANGE Rover sport full of faults told me before I picked the vehicle up it was gonna be checked over on a top of the Range diagnostic machine’ kept me waiting 4 hours for the car Told me that it was been meticulously checked out Only to go into limp mode on the way home with No ad blue, One tyre on the back with the tread perished and coming away from the sidewalk bearing in mind it was MOT the day before, Side step not working and had been switched off from inside not for me to notice, six stone chips in windscreen had to be replaced on my insurance ,door seal rubber damaged, front air deflector missing told me to take it to a garage to get it repaired when I spoke to Scott Adlington sales manager but when I phone them up about paying for the repairs, he denied giving me any permission to get it fixed £2100 later the vehicle is still full of faults and black horse are now dealing with this company leave them well alone, i’m trying to reject the vehicle with the finance company not happy.

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+2 Found this review helpful

jason matts in response to Liars and scammers

mate did they put a new mot on the car? If so where as i'm building a case against them

"Great professional service "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here, from start to finish I had the best customer service ever. I couldn't be happier. Big thank you to Mr Jordan price,

"No after sales"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes 250d from them with black k gloss wheels I accidentally scuffed the front n/s wheel so took it back to them to see if they'd repair it and I said that I'd pay but Scott said that they'd pay if I gave them a good review 2 days later I saw that the other wheels where losing the paint on them itcwas peeling off for no apparent reason so I took the car back but I had to rely on the brilliant Andy Pickersgill who fought my corner to get the wheels done properly I took the car too 2 independent alloy wheel specialists who said that the wheels hadn't been done properly because they hadn't been shot blasted so the paint would stick to the alloys Eventually thanks to Andy they were done but I've now just found out that the car isn't taxed after being told infact it's on the invoice that it was taxed until June 2025 😡😡😡😡 Massive thanks to Andy for being on my side because the sales team aren't

"Absolutely worst garage ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Porsche Macan from these scammers and was sold to me with full service and full M.O.T, with no advisorys, on my way home it started to rain it was then I realised my wipers were basically shredded, didn’t clean anything had to go to Halfords on way home to buy some, got my tyres checked and they only had 3mm tread which is a advisory on a MOT, but the worst thing was they sold me the car but didn’t have the logbook, Tom the sales man just lied and lied even tried to blame the dvla, AVOID this place at all costs they are complete SCAMMERS

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+1 Found this review helpful
"Sadly just another poor experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just don’t bother, my wife’s car was given better service by the bicycle mechanic at Halfords!

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+3 Found this review helpful
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"If I could give zero stars, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give zero stars, I certainly would. Initially, I was impressed by their professional setup and sleek headquarters, but it soon became clear that their primary focus was on earning commissions. This included aggressive upselling of products like the 'best of the best' warranty and ceramic polish. When I picked up my car, I noticed a few issues and brought them up immediately. I was reassured that I could have the repairs done independently and they would cover the costs. However, after I got the repairs done, they completely ignored me. They are never available for a phone conversation, they rarely respond to emails, and in the end, I was left to pay the bill myself. I cannot recommend this company at all. Their customer service is terrible, their post-sale support is horrendous, and their communication is shockingly poor.

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+6 Found this review helpful
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"Modern Day Arthur Daley"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unprofessional collection operatives, rub the bodywork of a dirty car with a cloth and fingers, try to tell me brakes were worn out when three months before a MOT with no advisories was carried out. Fly by night operation as far as I am concerned, do well to avoid.

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+7 Found this review helpful
"Ripped off by this lot. Don't go there !"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought I had purchased a warranty, however when the car was stolen, i contacted Blue Chip who informed me that I was a third party as Oakdene had purchased it for me, putting a healthy profit on it too( thats business) after no reply from the egotistical men in suits who know nothing about cars, I chased them , and was told no refund and its at our discretion !! Don't go near them. My next move is County Court.

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+12 Found this review helpful

Samantha in response to Ripped off by this lot. Don't go there !

Hello, we are also very upset customers with oakdene collection. We're currently in the process of taking them to court. Can I ask how you got started with taking them to court please?

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Dealership Information

Oakdene Collection is an Independent dealership that is based in Alfreton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Ratings
56 reviews3.7 out of 5 stars — Rated Very Good
Excellent
37
Very Good
0
Average
1
Poor
3
Terrible
15

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  • Contact Information

    Address

    Oakdene Collection
    Acre Ridge Industrial Estate
    Alfreton
    Derbyshire
    DE55 7RG

    Get in touch

    0162398000
    https://www.oakdenecollection.co.uk/

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Oakdene Collection

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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