Very disappointed with Oakwood, I bought a car from the several years ago and they were great, so when I need another at the start of the year I didn’t look anywhere else. I went to Oakwood because I trusted them. I bought a car from Dale but there were scratches in the windscreen and a couple of other bits needed doing. Dale promised me he’d arrange for them to be done within a few weeks of me taking it. I even got it in writing from him. Sadly after I’d paid and drove off that was it. My calls, texts and emails ignored and every time I called the showroom someone always promised to ring me back and nobody ever has. I’ve called them every week since the start of February. So I’ve decided I don’t need the stress and will sort them myself even though they promised to, but be warned… once they have your money they are not interested!! I’ll never buy from there again.

What an incredible experience! I came across Oakwood Motors through a TikTok ad and, after struggling to get approved for finance elsewhere due to my poor credit history, I decided to give it one last try. I’d been turned down multiple times and was close to giving up, but then their advert popped up again on Facebook—and I thought, why not? The application process was straightforward and hassle-free. Honestly, I wasn’t expecting much, just another rejection. But to my surprise, I got a call—not just an email or text, but an actual phone call from a real person at Oakwood’s recommended finance company. They asked me lots of questions, and I was upfront about my situation, including the fact that I’d recently retired—something that had been a deal-breaker with other companies. But not this time. They listened, and they approved me with a £7,000 budget to choose my car. I already had my eye on a Mercedes C250 CDI Coupe AMG Line listed on Oakwood’s site. The photos showed it in need of some TLC, but Steve, the salesman, reassured me that it would be fully prepared before delivery—and he meant it. The car was in prep for several days, during which they carried out a ton of mechanical work, replaced multiple parts, refurbished all the wheels, took care of any scratches, and gave it a full detailed valet. The result? The car looked and drove like brand new when I picked it up on Good Friday. Not a single age-related blemish in sight—it was absolutely mint. My handover with Lee was fantastic, and the communication throughout the entire process was smooth, friendly, and professional. From start to finish, the experience was flawless. If I could give 10 stars, I absolutely would. Highly, highly recommended!