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Very pleased with the service from Oakwood, everyone was friendly and polite. We had a laugh which made the process faster and more enjoyable. Excellent!!!
Chris from Oakwood Motor Company in response to AM2016
Thank you for taking the time to leave a review, it was a pleasure dealing with yourself and your family. We look forward to seeing you back in the showroom soon. Team Oakwood
If you want good customer service,avoid this garage, the customer care is zero! My husband reserved a car for us to pick up at 10 am on Saturday morning as a birthday present for my self. We arrived at 9.45 to pay & pick up the car, after a 50 mile trip. On arrival we were told that they had just sold it to another customer, which was still in progress! The customer service was terrible to say the least, we were just left stood there like dummies,the sales man did not offer any other alternatives or try to help us in anyway and progressed with the sale of they car to the other customer. On complaining to the manager on what had happened (who was very ignorant with a careless attitude) we were told,,i don't know what you want me to do about it! At the very least somebody could of helped us or offered us to look at alternative cars after being let down so badly but instead we were just left stood there! I have never come across such terrible service.
Chris from Oakwood Motor Company in response to unhappy customer
I am sorry to hear about your dissatisfaction unfortunately. We only reserve cars when a deposit has been left. This option was offered to your husband which he declined. Instead he left a contact number for us to call if we had any further interest in the Corsa. Jason the salesman on the day had tried to call your husband several times as promised if someone else came to purchase the car unfortunately he got no answer. Jason was left in awkward position, to sell the car to the customer in front of him that had travelled from Newcastle or wait to see if yourselves turn up unfortunately whichever decision he made there potentially was going to be an unhappy customer. We would have loved to show you an alternative but the car you came to see was a Special Edition Vauxhall Corsa and sadly was the only one we had in stock and no alternative was available. I trust you have since purchased an alternative car and hope we can be of help next time you change your vehicle. Team Oakwood.
When i went to pick the car up from Oakwood I had a hugely positive overall experience. Basically my car broke down just down the road from the dealership, now this is clearly not the fault of the dealership, it was mechanical. To me what was brilliant was they took it in for me, fixed it for the next day and couldnt apologise enough even though they werent at fault. This really impressed me and showed they arent looking for a quick sale and send you on the way. I suppose you learn more in adversity then in something straight forwards!!!...nightmare. They took it back, fixed it. Really happy with the car since, its been 6 weeks now and would recommend them to anyone who will have the confidence they will be looked after
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Chris from Oakwood Motor Company in response to Very Good
Hello Mr Zaman. As you mention in your review, unfortunately you experienced a problem with your vehicle, for this we apologise again. I am pleased that you have taken the time to write this review and to complement my company on how we subsequently dealt with the repair. I hope we will be seeing you in the near future when you are looking to change your car. Regards Team Oakwood
Oakwood Motor Company are based in Manchester and are a used car dealership specialising in selling Audi and performance prestige cars. They stock a wide range of used Audi models as well as other manufacturers such as Seat, Skoda and Volkswagen. All Audi and prestige cars come with a standard used car warranty and are pre inspected before sale, Part exchanges are also welcome and finance options are available. This deal is open to customers 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Oakwood Motor Company, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Oakwood Motor Company
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