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This is an honest statement regarding Owens express motors, I made a card payment deposit on a vehicle which I found out was a manual car, I immediately phoned back told them the error and was assured the money would be returned, and it wasn’t a problem, a week later no money returned, spoke to a guy who just fobbed me off with excuses, oh the boss is out I’ll get him to ring you back, oh he’s in a meeting ring back in an hour only to be told he’s gone home, sent 2 emails and no reply, then spoke to a guy and immediately asked who he was, he said he was the boss but sounded just like the guy who I had previously been speaking to, he informed me that his wife took care of the finances and he would inform her to return the money that day , 4 days later no money, I’m now using the banks charge back system, to rightfully have my money returned, with my experience I would insist anyone thinking of dealing with this car sales lot is one of exercise with great care and don’t believe anything your told, read other reviews this is not a 5/5 dealer.
Reviewer has confirmed their email address
leon owens in response to One excuse after another
call 01515233225 and we will fix this problem immediately.
Andy in response to One excuse after another
I have emailed my details not once but twice you have all relevant information to issue me a refund , I phoned several to be messed about with that in mind you have no intention of refunding me you have made this quite clear, check your emails and respond to me if you want to resolve this issue
Can't fault this company! Wouldn't go anywhere else for a car! 5*****
I spoke to Leon at Owen Express Motors about a particular car I had in mind. Initially came across as very nice and would get me what I wanted no problem. Didn't hear anything after a couple of weeks so got back in touch, was promised not to worry he would sort it for me. I didn't hear anything from him and eventually got one myself from Autotrader. ....I understand they cant always get what you want, but a little courtesy of letting me know would of been appreciated....I get the impression that unless you are after a high spec car, they're not interested.
Leon Owens from Owens Express Motors in response to All talk no action
This is unfair if you wasn't happy with the way I work why don't you come and see me or pick up the phone, who ever you are I do try source cars but it's not an easy task, but to put a remark up like this is sad really I've only tried to help you out who ever you are.
leon owens in response to All talk no action
sorry you feel this way, i own the business and i do not recall this, we look after every customer that walks through the door. that is why we sold over 600 vehicles last year alone, and we have sold over 200 this year so please contact me to discuss this matter because we only want the best for are customers. 01515233225.
My sister bought a car from here. Very helpful owner Leon. Would recommend this garage to everyone I know. Brilliant car so pleased with it. Thanks Tilly Talbott
Bought 3 vehicles off mr Owens over last 3 years and we will be back. he as looked after us and our friends and comes highly recommended
Second time came back to buy another car from Owens cars, happy with there service, never had a problem with there cars, would recommend them to anyone. Ian+Karen.
Reviewer has confirmed their email address
Bought a range rover from owens express motors back in september 2016 within 9 days i contacted owens to inform of numerous issues 1 being the gearbox not selecting drive . Leon owens then trying to say it was sold as seen without warrenty but i saved the advert and no such nonsense was on his advert . Over 100 phone calls with proof to owens and 3 months late mr owens agreed a full refund he decided to take my car sell it at auction and raise the rest of cash him self . Supplying me with a car to get to work and back . 3 days later i do checks on the car and it didnt have an mot! And the 2nd car being clocked and untaxed dispite a text from leon saying it was!.risking my licience that i need for my job as a driver! I was left without a car over the xmas period and new year unable to get my disabled mother to and from hosptial appointments i then had to buy another car as a runaround while leon owens makes up more lies to not pay me back.Many many many phone calls and ill call you back in 10 minutes im still no further to getting my refund im now £5500 pound out of pocket and have no car to show for it . We are now in may 2017 and still no sign of my money back avoid this garage at all costs.
Reviewer has confirmed their email address
LEON OWENS from Owens Express Motors in response to poor
Mr Wright, i think were are now friends after we settled this matter. I would like it if you take this down please if your are reading this and call in and have a coffee with us any time.
Staff from Owens Express Motors in response to poor
We resolved this situation so this is very unfair and you should take this Down, you bought a 12 yr old Land Rover and we did advise you and your brother before you bought the were problematic vehicles.
Fantastic people very personable got great deals and fabulous cars. I would recommend Owen Express Motors and have to anyone.
Reviewer has confirmed their email address
Bought a mini bus from this dealership got a great deal and couldn't fault them I've read the reviews above and I would have to disagree as Leon and the lad at Owens express motors look after 100% would recomend to anyone 👍
This is an email below that I have sent to Mr Owens from Owne Express Motors following numerous phone calls, text messages and other emails that received no acknowledgement or was fobbed off. I am emailing in reference to a recent conversation with one of your employees. We originally came to view the BMW x3 on January 29th, as it was over a week before we arranged to come up we agreed to pay £200 deposit, as the journey we were making was a long one, we didn't want to risk the car being sold before we arrived. On the 29th we arrived to find the car did not have a long mot as the advert had originally said and was in fact far from road legal with two bold tyres, no rear wiper blade and a giant crack which stemmed across the entire length of the front windscreen. Second to this, you then explained there was problems with the finance, despite all being arranged before we went up. In honesty this started ringing alarm bells, so we agreed to cancel the transaction and you agreed to refund the deposit. At this point, I was frustrated at the cost of stopping in Liverpool overnight and the expense of fuel, for what was essentially a wasted journey. Since then, I have made several phone calls, all of which result in you promising to return a call shortly, or that your wife would process it that evening. Several text messages please see attached, all of which have never been responded too. On Thursday morning just after 9:30am, I called and spoke to somebody called Jamie, who in honesty sounds exactly like yourself. Jamie advised me he would check with the boss and call me back before the morning was over. 1pm I still hadn't heard anything, I call up and Jamie answers, mid me explaining the urgency and severity of the call, he hung up. I called straight back, at this point with no patience. I explained to Jamie, I was giving 48 hours for the money to be back in my account and that I had been advised by my solicitor to take this to a small claims court, whereby I will definitely win and you will then be liable for the return of the deposit, the court costs and potentially for the stress and time this has taken to resolve and equally a potential investigation via trading standards. It is now Sunday 12th March, the month has still not been transferred. My day off is Thursday this week and I have an appointment to start legal proceedings. As a final request, you have until Thursday 9am, for the money to ve in my account (account details below) otherwise the next communication you hear will not be from myself but from my solicitors. Since this email was sent, I have now contact the financial ombudsman, trading standards and if a suitable response is not found i will be taking legal action.
Reviewer has confirmed their email address
Kathleen Fitzpatrick in response to Do not use
I have had to respond to this nonsense immature review. We have been buying cars from Owens express motors, along with hundreds of family and friends also buying from them and never have I heard such offensive reviews, mr Owens and his team always go above and beyond for all his customers he is only human and like us all doesn't get everything correct at times but I know for sure he try's his best for people before and after sales. I would recommend and I have this company to anyone looking for a fantastic car and a great deal with a friendly warm service.
John simon in response to Do not use
Exactly what im going threw now . Except alot worse than your experience.
Max in response to Do not use
Kathleen, would it be possible for you to contact me please. I am having massive issues with this dealership.
Our reputation has been built on supplying cars of a consistently high quality from carefully chosen sources with substantial savings on main dealer prices.
All our vehicles undergo rigorous preparation and servicing and are backed by a highly comprehensive range of warranties.
As well as great offers our exceptional levels of customer support will not be matched. We ensure that you drive away in a great value car.
In order to offer cars to suit everyone, we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Liverpool area and come with a great reputation.
Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2011
Excellent | 55 | |
Very Good | 0 | |
Average | 4 | |
Poor | 6 | |
Terrible | 11 |
Owens Express Motors
9 Bridle Way
Bootle
Merseyside
L30 4UA
Mon | 08.30 - 17.30 |
Tue | 08.30 - 17.30 |
Wed | 08.30 - 17.30 |
Thu | 08.30 - 17.30 |
Fri | 08.30 - 17.30 |
Sat | 08.30 - 17.30 |
Sun | 10.00 - 16.00 |
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