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Bought what I thought was a decent touran from Owens Express Motors. After care is terrible, 4 months later car is knackered, no warranty sent to us, Owens just get fobbed off.
Leon Owens from Owens Express Motors in response to Avoid!!!
We at Owens express motors ltd, do the best we can do to help people if a car goes wrong we put 12 month rac warranties (£1000) claim limit and 12 month rac breakdown on every vehicle we sell, we sold over 600 cars last year and made a lot of people happy, these reviews are on for a reason but some people use them to damage your reputation by using different names, we do not claim to perfect but if we feel that if the customer is right then we will go all out to fix any problem that occurs, I can assure the public I have put vehicles right if they have gone wrong and sometimes it's cost us thousand but we really do aim to please and get it right most of the time I am only a phone call away from anybody who needs to query anything I've written mobile 07714652853 or 01515233225.
Leon Owens from Owens Express Motors in response to Avoid!!!
mr and mrs barry as you well no we have resolved this situation and i apologies. i would have preferred things to have run smoother but im glad your back on the road.
LEON OWENS from Owens Express Motors in response to Avoid!!!
Used cars can go wrong but we picked your car up and put a new clutch on it and put you back on the road after RAC refused to pay out as we would we would with anybody who buys a quality used car from owens express motors ltd.
leon owens from Owens Express Motors in response to Avoid!!!
we fixed your car and this matter is resolved.
After reading the reviews I was shocked to find the service I was provided at the garage was 5 star.. Car had 7 months mot on on it I asked if I purchased could I have a full 23 month mot on it. After a little chat with the sharp witted mr Owens I had a 13 month mot as part of my purchase along with new brakes and even delivery to my house 40 mile away free of charge.. Sorry but don't agree with previous reviews I would recommend this lovely little garage..
I recently purchased a chrysler voyager from this company owens express motors for £5000 cash on the wording in all advertising buy with confidence 12month races warranty and all cars are inspected with a 100 point safety inspection what a load of rubbish they don't honour warranties never return phone call compulsive liars my car had recently passed a mot with them they let me drive 115 mile home on dangerous brakes that was totally scrap I could have had children in the car i have since spent close to £2000 ontop of the purchase price to make this car safe and road worthy to include diagnostics fees at main dealer for supplying me with incorrect keys in will now report this company to trading standards before they kill some innocent person then I will take them to court
Reviewer has confirmed their email address
I bought a car from here a few months ago and I am not impressed with the service. I have had numerous issues and they have been no help what so ever they just keep fobbing me off and I have still not received my warranty documents through the post. The car hadn't been valeted when I received it. I would not deal with this company again and I definitely wouldn't recommend them.
Reviewer has confirmed their email address
Worst dealers in the world after 40 phone calls and a week later I finally got my deposit back after every excuse in the book. This dealer is a shark and has no customer skills what so ever, lie after lie and best of all has no control of his fianaces. Stay well away unless your happy being lied to and messed around
leon from Owens Express Motors in response to Jack
we do not recognize you or your accusation, call us on 01515233225 and i am more than happy to have a chat, cheers mr owens
leon owens from Owens Express Motors in response to Jack
we gave you your deposits back so this review is lies.
It was a little hard to get this dealership to get things done and I had to pay for my MOT... The car isn't in too bad condition but there is a bit of a scrape on the bumper... I think they could have done a lot better so overall, based on my experience i would not recommend.
Reviewer has confirmed their email address
Our reputation has been built on supplying cars of a consistently high quality from carefully chosen sources with substantial savings on main dealer prices.
All our vehicles undergo rigorous preparation and servicing and are backed by a highly comprehensive range of warranties.
As well as great offers our exceptional levels of customer support will not be matched. We ensure that you drive away in a great value car.
In order to offer cars to suit everyone, we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Liverpool area and come with a great reputation.
Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2011
| Excellent | 55 | |
| Very Good | 0 | |
| Average | 4 | |
| Poor | 6 | |
| Terrible | 11 |
Owens Express Motors
9 Bridle Way
Bootle
Merseyside
L30 4UA
| Mon | 08.30 - 17.30 |
| Tue | 08.30 - 17.30 |
| Wed | 08.30 - 17.30 |
| Thu | 08.30 - 17.30 |
| Fri | 08.30 - 17.30 |
| Sat | 08.30 - 17.30 |
| Sun | 10.00 - 16.00 |
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