New ****PLEASE AVOID**** I purchased a used 2019 plate Fiat 500x from Ross in early August. Vehicle only had one previous owner and mileage was fairly low for the age of the vehicle, therefore I thought this would be perfect to downgrade to (previously had a 2023 Peugeot) to save some money due to having a baby. I was told when purchasing the vehicle by Ross, that the car would be serviced prior to being given to me. I took this as though the vehicle would have a good check over, I was wrong. Prior to collecting it I had confirmation via email that it had been serviced. On collecting the vehicle, I noticed there was no paperwork or indication of a service being done. The latest service in the book was from March 2025. I questioned this on my collection to be told it wouldn’t have been serviced but had a ‘used vehicle check’ . Less than 2 days later, I discovered the vehicle had no coolant. I topped this up and within less than 24 hours it was empty again. It had a leak. I also noticed the engine was idling very rough which didn’t quite seem normal and the gears were knocking when changing. On top of this the DAB wasn’t working properly. It only worked on one channel. On my test drive, the radio was on this working one channel, therefore I didn’t notice the DAB in fact didn’t work. As I was still within my 30 days of purchasing the vehicle, under the Consumer Right Act, I had the right to reject the vehicle, so I took it back to the dealership. I was told by the used vehicle Manager Kiran that I was wrong and that I must give him the opportunity to fix the vehicle first. This isn’t what I requested but was given no other choice. I also asked for compensation in replacement of a refund to be told they don’t offer any compensation. I stressed that the coolant leak should have been picked up on the so called ‘used vehicle check’. I asked for paperwork of this check but was given the invoice for the service in March. The vehicle was in the garage at the dealership for around a week. The coolant leak was fixed with a new seal. The DAB was fixed with a new part. I was told the rough Idling was due to the vehicle being 3 cylinder and that there were no issues with that. Unfortunately I forgot to chase the gear noise while the vehicle was in the garage and therefore had to take it back at a later date. The day I took it back in regards to the gear box, a service technician came out for a drive with me and confirmed he could hear the knocking. He told me he thinks the vehicle has had a new clutch so could be the reason. On return to the dealership they said they would put the vehicle on the ramp and give it a check over. 10 minutes later, they said they checked it over and it was fine and no issues. I don’t believe that in 10 minutes a gear box can be checked over that quickly. Before leaving I asked for my paperwork of previous work/service on the vehicle, for question to be avoided. However, the male at the desk confirmed that the used vehicle health check was carried out in MARCH 2025. He said to me ‘I assume that’s just before you picked the vehicle up’ to which I replied ‘no, I bought it and picked it up in August’. This confirmed NO checks were completed on the vehicle prior to handover and the vehicle had been sat on the forecourt since then. Since the vehicle has been into the service garage at the dealership, the gears still knock and now a new noise has developed. A squealing/squeaking noise from the engine while idle and squeaking/creaking from under the bonnet when pulling off. I had a bit of faith restored when the coolant and DAB issues were fixed, however I do not believe this car has been checked over properly and by competent mechanics. I am now having to go to an independent mechanic and pay for a full check over. I have had the vehicle for 25 days (minus the days it was in the garage) and get nervous to drive the vehicle especially being pregnant. I have used been a Palmers customer for the last 8/9 years and never had such issues. I really am truly disappointed and now having to take this further.

Got jeep from here don’t ring back don’t know why managers there rude sales man Adam made formal complaint don’t even bother reply to it Lovely car though

my experience with this dealership has been rubbish i was sent to them via my car dealership to service my car as it’s under warranty Palmer flagged a problem and marked it urgent 3 months on the problem has still not been fixed with them claiming a “ delay” on parts However, the parts is not the issue it’s the communication and total disregard for their customer At One point my car was booked in on the day of I decided to phone them to confirm only to be told that my booking has been cancelled yet no one had bothered to let me know Emails are ignored queries on my car ignored complaints ignored Would think again before doing any kind of business with Palmers - hemel hempstead

I brought my jeep into Palmers as it needed a replacement reverse camera . When I got it back I noticed both reverse lights, both rear licence plate lights and one indicator didn’t work – I had to ring three times to get through to someone who said bring it in and we will take a look. When I did they said that it was a coincidence that 5 bulbs had blown and had nothing to do with the reverse camera being changed as they were on a separate wiring loom. They gave me a quote for £611.38 to change the bulbs, justifying the extortionate cost by saying they were "genuine parts". They were only light bulbs! I declined the quote and brought the car to my own mechanic who rang Jeep parts department to find out the actual cost of the lights and when he spoke to them, the parts department said, let me guess, reverse camera issue confirming that they were on the same wiring loom. Palmers either lied or have no idea what they are talking about. My mechanic fixed the reverse lights for £23.66 (the bulbs just needed replacing as they had been blown by the installation of the reverse camera). My husband ordered two licence plate lights at a cost of £12.98 and an indicator bulb for £9.19 so the overall total cost was £45.83. Palmers were trying to charge me over £600! This company is shocking and I don’t believe any of their high reviews are genuine – I was asked to complete a review after the diagnostic had been done and I was told that I could only fill it out if I was going to leave reviews of 8/9. They don't deserve 1/9. Avoid, avoid, avoid!

Paid £872 for them to repair the locking mechanism on my pickup trucks hard top in February 2023 since then I have had to return almost every month works for about two weeks then fault returns one visit they had an automotive electrician check the wiring loom no fault found he then told me that they had trouble refitting the load liner on inspection I found that they had trapped the loom between the liner and 12v socket on my recent visit 24th Jan this year told that the fault was in the loom since then I have not been able to open the tailgate even with the key. I am now thinking of taking legal action

Only interested in selling cars had to go to another dealer to solve warranty issues