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Arrived at Palmers Motor Company for a pre-arranged testdrive - firstly grilled about how much our car is worth, what we were willing to spend etc, assured they could match all other deals. When they couldn't match or even get close, refused to let us test drive the car we had booked to drive despite "phoning his manager" - funny that a week ago we were told they could price match similar Alfa Romeo main dealer offers. What a total waste of time. Very short-sighted as I too am looking for a new car and was considering their 4x4 as a cash purchase. Both going to Audi now - superior cars and service.
We and my boyfriend received an amazing service by Kiran. He was so helpful and so knowledgeable. He answered to my all crazy questions. ( believe me I had loads of them;-))He was very nice and professional. Thank you ever so much for everything Kiran. Even weeks after,I bought a car he still found time just to check of everything was alright with my new car. This is just unbelievable, exceptional customer service. Xx
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Went there to look at Jeep cars. I received a thoroughly comprehensive, competent and very friendly service. Thank you Grant Kenyon (my sales advisor at the dealers). By the time we finished I had decided to buy the car. I was allowed to take the car away to test drive for a whole afternoon before coming back and signing all the paper work. They also took my old car as part exchange - I got a very good value for it too! I have collected it this week - again I got a thorough hand over session by Grant. I have barely stopped driving it since - loving it.
Reviewer has confirmed their email address
My advice is to avoid going to Palmers Motor Company in Hemel Hempstead and defiantly do not purchase a vehicle from here. Staff are rude and provide incorrect information. They then avoid taking any responsibility. Have also called up multiple times to try and speak to the manager and the response is always the same. The manager is unavaliable, he's not in, they do not know his whereabouts. When pressing for information as to when the manager will be in I was rudely told he's in everyday just not today (something I have been told every single time I have called). In general absolutely disgraceful after care! The place needs to be closed down.
Lied about time frame for delivery of the car. Rude, ignored emails and calls. Icing on the cake tried say I owed more deposit 2 and a half months after ordering. Threatened with legal action within 2 minutes of speaking to the manager.
Palmers Motor Company is an Franchise dealership that is based in Hemel Hempstead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Palmers Motor Company
Redbourn Road
Hemel Hempstead
Hertfordshire
HP2 7AZ
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