Reserved a car with Damien Wietchy on Tuesday (who seemed like a nice guy) and his manager sold it in the interim before I could view it on Friday - even though I was given explicit reassurance the fee would cover the full period. I found out by getting a call at 9AM on Friday - two hours before we were supposed to view it. So a frustrating experience I'm afraid - have bought a car elsewhere.

We phoned last Monday and spoke to a wonderful, polite and very knowledgeable young man called Matt. We had seen a C5 Citroen Aircross on the website He not only answered all our questions but also took the time to send us a video of the car and going through all the specifications and gadgets that the car had to offer. We collected our car today and on actually meeting Matt was as delightful face to face as on the phone. Thank you Matt for all your help and you yourself sold us the car (we had looked at others but with your wonderful selling technique made our decision easy. Matt also said we will be receiving a follow up call to ensure we are happy with everything and advised us we can phone anytime if we do have any queries. Our beautiful new car is now proudly outside our house.

We had the pleasure of dealing with Chloe Devlin. She is first class. She has a very friendly manner, instantly likeable. She is also very professional & gave us an honest service. She tried her hardest for us & came up with creative ideas to meet our needs (against a difficult economic backdrop of industry supply issues). I would not hesitate in using Chloe again, she's a pleasure to do business with.

I ordered a second hand car from Palmers for my daughter but due to my error did not fully read the specification and once I had, I realised that it was unsuitable and I cancelled the order. At all times Lee Perkins was helpful and polite and even when cancelling his attitude did not change at all. I bought the car, with the right specification, from another garage as Palmers did not have what I wanted. Lee isa credit to his company.

Today I purchased a c3 from citeroen Palmers watford. I was met by a lovely young lady Chole Devlin. She showed me around the car, there was no pressure from her at all to buy the car with no sales pitch like most other showrooms. She was so helpful and explained everything to me even how to change my personalised number plate over to my new car. She even wrote down the instructions for me to follow on line. What a lovely helpful young lady totally professional. I wish more car sales persons were more like her well done chole and thank you.

Rung up Peugeot sales and Citroen sales. to Buy a new van, well both salesmen could not be bothered at all. Citroen are you buying out right yes, cost is .......... and then said bye. Peugeot exactly the same. No call back nothing. We brought our new van last year from then, and salesman again could not be bothered, will not be going back

When I first bought the car from Palmers Peugeot Watford I didn't hear from the salesman after I had handed over my money even when I left messages for him. I have never had contacted with anybody in sales after the car was handed over even when I had problems and tried to contact them. Initially I found the speed camera detection didn't work on the satnav after chasing around I was eventualy told it is a chargeable extra. Tried to contact Peugeot Customer Sevice they didn't want to know. So I purchased a stand for my telephone that I put on the dashboard and this works fine but it makes the pop up screen useless. I recently booked a while you wait service when I arrived there was nobody on the service desk so I waited half hour to give my keys over. Few days after the service when driving to Suffolk I got a warning light come on. Contacted the service desk and was told it was the Adblue warning light and if I bring it in they would top it up around £50. I asked why it hadn't been done at the service and could I just add any Adblue myself. They said it had been overlooked and I should use Peugeot Adblu. My question was what else was overlooked at the service. Again contacted Peugeot Customer Sevice they didn't want to know. Then I had a recall told it would take two days. Around lunchtime on the second day I tried to contact service to find out when the car would be ready as I need to take my 92 year old mum for her hospital appointmet the next day was told there was nobody in service and they would leave a message to call me back. Service finally contacted me very late on that day to inform me that my car wouldnt be ready because Peugeot hadnt delivered the part. Initially they spoke to my wife and she asked why they hadnt given me a courtesy car, the girl told her that I had been offered one but I turned it down at that point I took over the call and the girl on the service desk changed her mind and said if I had asked for one they would have tried to get me one but it was too late now. I asked why they didnt call as soon as they knew the parts weren't available and asked why leave had left it so late. I also explained that I had to get my mum to the dementia appointment the next day and she didnt like change and this left me little time to try and rearrange things. Her response was what time do you need the car by and when I told her she said there was nothing she could do by that time. Fortunately, my sister took time off work to take her for her appointment to save my mum from getting too upset. Again I contacted Peugeot Customer Service not interested all they said was we dont compensate for poor service, implying that it comes as standard. I found that you get a lot of attention from sales before you hand over your money then your on your own. Service are there to meet their targets and offer a free check to find work they can quote for when you take your car in. Peugeot Customer Service are as much use as an ash tray on a motorbike. There is about as much chance of me buying another Peugeot as there is of me winning the lottery and to make it clear I dont buy a ticket. One good point they always wash the car when you have it serviced.