Disgusting the way I was treated by Palmers Peugeot in Watford, I got called for recall - told them I need to return the car to MOT (as alight was showing) they kept my car for 3 days on the recall (was told one day) did a free health check, then charges me £102 for the diagnostics -

Appalling customer care and service from Palmers Peugeot in Watford. My car Citroen DS3 was in an no fault accident, botched and so I came to this dealer to have no further problems. They have no bodyshop and sent me on to Pentagon locally. 11 months later my car is not fixed and no one cares to assist from Citroen, locally or HQ. Different answers on different queries, end result car is still not repaired. If you are thinking of getting a Citroen, don't, the company's service and this dealer's aftercare is appalling. The dealer says Pentagon is an approved repairer for Citroen, funny because the Citreon HQ team says its not!!! Left hand doesn't know what the right hand is doing, overall adds up to a nightmare situation made worse by this dealer, and they simply don't care when it was their fault. AVOID go to a brand who cares about their customer's aftersales and quality of information and service. Spoke to Cathy a manager, who basically refused to assist but said she would email me evidence of the approved repairer which she said "I have in front of me". Update: dealership manager lies, didnt email me, I spoke to Citroen HQ next day, they rang through and Cathy now tells them she isnt emailing the information to the customer, but never tells me, and now says they are no longer an approved repairer who the dealer recommended but dont know when or why that change occurred, or cant even find out, and now says the piece of paper is from a year ago, and because the car was not booked in with them it's nothing to do with them!" What an amazing service of shoddy customer care. AVOID THIS DEALER THEY LIE AND VERY POOR AFTERCARE.

Recently purchased a Peugeot from Palmers Watford . Service overall was good and Simon was extremely helpful. However, It took a lot of time to ‘seal the deal’ as I was not happy with the initial part x price on my car. After a lot of backwards and forwards to the manager I eventually settled on a sensible price. The car is lovely to drive, handles well and although I am an old fossil I still like a bit of style and pizazz. Whilst on here I needed to deal with the parts department and again the service was superb. Would recommend this dealership and their staff.

I took delivery of a new Partner Van on 20th March. I find there is a cold draft blowing into the driver footwell . It looks like the seal around the clutch pedal at the bulkhead is missing or poorly installed. Getting Palmers Peugeot in Watford to look at the problem is proving difficult. It took me 3 attempts to get through to the service dept. The first two occasions I was put through to a call handling desk who took my details and said someone would phone back. Nobody did. On 12th May my 3rd attempt was going the same way so I rang the Sales Dept instead to find out what was going wrong. They put me through to the Service receptionist who took a long time to log my details on the system and then informed me that the earliest they can look at the van is 5th June ??? The excuse given was "snowed under mate," I reminded that this was a warranty repair request and it made no difference. I am amazed at the appalling level of service from Palmers. Is this normal and should I really accept this treatment ?

Rubbish!!! Safety recall to secure the back windows even though one of them had fallen out already! Not even an apology for the window falling out and didn’t even remove the tape that was holding the window in place (that wasn’t secured properly in the first place). Just a phone call to say what work I needed done and how much...no thanks!!! Safe to say I won’t be buying a Peugeot again!! Customer service goes a long way, very disappointed with Palmers Peugeot in Watford!

I cannot speak highly enough of the helpful, pleasant and informative way in which this dealer Palmer's Watford approached my purchasing of a new Peugeot 3008 SUV Allure during March 2019. From beginning to end the up front services of Chloe Devlin Sales Adviser for Peugeot and the back room Team which enabled me to promptly get a car of my choice and at a cost I could afford comes highly recommend.

Really bad experience at Palmers Peugeot in Watford, I was waiting for call from "salesman" and he ignored me

I was provided with excellent customer service by Chloe Devlin and her colleagues during the purchase of my new Peugeot 3008 last year.

Second time purchased car from Palmers Peugeot Watford, this time bought a 2008 and dealing with Lee Perkins we received excellent service.