I agreed upon a sale price before arrival over the phone. I bought the car on 28/05/21 with ‘full service history’ as advertised on the autotrader advert. Travelled 4 hours to get to Pegasus motors. Signed all the paper work and was told I need to hold on for 30 minutes whilst the air con is regassed. 4 hours later they come in and tell me apparently they aren’t capable of doing it and that they need to take the car to a different local garage who are more capable to re-gas the air con. It’s the simplest of jobs that they couldn’t manage so I wouldn’t expect the services and repairs they do are any better. After getting the car home, I had a ring round the garages that supposedly had the service history on the vehicle. The first garage had no recollection of the car whatsoever. The second garage knew the old owner personally and could vouch that he’d ‘looked after’ the car whilst in his ownership. The car was sold in early 2017. The service was due in late 2017 so obviously they had not done the service as the car had been sold on. So from 2015-2021 there is no service history on the vehicle. ‘Full service history’ apparently. But that’s not where the saga ends. I felt at ease with the information I was receiving as there was a huge sign in the reception saying they are part of the good garage scheme. I contacted the good garage scheme to complain only for them to tell me Pegasus motors haven’t been apart of the good garage scheme ‘for many years.’ So first misled on the service history, then misled by the sign claiming they are part of the good garage scheme. I had called the garage to ask for a full refund under the consumer rights act 2015 using the 30 day short term right to reject legislation. They said they needed it in writing via email that I am rejecting the vehicle. I sent this email in and have had extremely slow response from them since. I have now had to get legal advice. I would of given a more favourable review had they been amicable and responded to my legal request to reject the vehicle straight away however they have done nothing but bat my emails to the side which is not good enough. So one day further on after numerous phone calls to them they finally replied and accepted fault and asked me to return the vehicle if I still want to. But only to a charge of £50 per day and £100 for another owner on the logbook totalling £500. Consumer rights act 2015 clearly states I have the right to reject a vehicle if it’s is not a described within 30 days for a FULL refund no matter their terms and conditions. If I had changed my mind about the vehicle then charges are warranted. But since I’m rejecting due to the goods not being as described which was their own fault, I’m entitled to a full refund. After I rejected this they’ve started trying to barter. Said they’d rang the director and they’d be happy to charge me £400 not £500. Which again I rejected as I’m due a full refund. Then what about a full tank of diesel? I rejected. Then ‘well if we find the service history you can’t reject it.’ That doesn’t fill me with much confidence. After the lack of competence and the deceit from start to finish, when they say ‘I’m sure we can find it,’ what I believe they actually mean is ‘I’m sure we can make it up.’ I wouldn’t trust this garage to borrow 50p off me anymore. Plus finding the service history is pointless, my letter of rejection was in 4 days ago, what happens in the future thereafter is nothing to do with me. The car has already been rejected for not being sold as described.

Sales manager was very straight forward and honest . He tried his best to help me in every possible way. Changed all four tyres on request. Not at all pushy like other sales team. I would definitely recommend this dealer.

Thank you for the intro to this dealer ,they were prompt in their reply to us, and the vehicle which we bought was as described ,with friendly staff and I have recommended them to my friends. Thank you Pegasus!

I don't often give reviews, but I would like to say that everything was perfect. No pressure, full information and friendly, helpful staff without fuss. They made the purchase simple. A pleasure to deal with them.

Knowledgeable from start to finish.. nothing was to much and extremely helpful. Everyone was extremely friendly making us feel really welcoming. Everything was explained thoroughly. Test drive was brilliant with everyone coming across like they really cared. My friend was made extremely welcome too. The guy that looked after me was fantastic with explaining everything to me. Making sure I was happy and also giving the best service.

It was a pleasure to purchase my BMW X3 from Pegasus Motors; the sales team made the whole experience really easy, I got a great car at a good price, delivered to my door without any hassle. All the paperwork was sorted out really quickly and efficiently; I have no hesitation in recommending them to others.

5 out 5 stars very helpful and friendly. Went the extra mile to get the exact car I wanted. Told all my friends if they want a car this is the place to use.

Excellent customer service! They didn’t try to make us buy the car like some dealerships did. The car was excellent and just what we was looking for and they done everything there end so we could have the car when we wanted it. Excellent, we will definitely come back.

Fantastic service from all at Pegasus Motors. I have dealt with the customer services team on a few occasions and their attention to detail and customer care is outstanding. Their manager was very helpful and the whole experience was a pleasure. When we change our Range Rover in December 2020 we will definitely be purchasing from them.

I was very pleased with the service we received from Pegasus Motors. They was exactly what we required as the information he gave was informative and to the point. He found us the car we were looking for without fuss and all the paperwork was explained in an easy to understand manner. We love the car Pegasus sold us and in the near future I will be looking to replace our other car and I will definitely be back to see them! Thank you.