bought 3 cars for my family members would always go back polite service from staff and always treated my to a lovely bottle of wine on competition of each car defiantly recommend the place good selection of all vehicles from prestige to 4x4s ,,5 XXXXX. Keep it up guys

Had a great experience when buying my latest car with the guys at Phantom. From start to finish it was very professional and easy which was a breath of fresh air. I will be buying form them again :) Thanks Rick

Went to phantom to see a bmw 430 got seen to by kelly and she was great really helpful and really looked after me purchased the car and would recommend kelly and phantom to anybody

In May this year I purchased a Mercedes E400 AMG Sport Plus from Phantom Motor Company . All was good until October when, on my birthday of all days, it suffered a catastrophic failure of the air conditioning compressor. With a seized compressor, melted idler pulleys and no auxiliary drive belt, it wasn’t going anywhere except on the back of an RAC recovery transporter. The next morning I had to arrange to have the vehicle taken into my trusted garage (an independent Mercedes specialist) for repair before heading up to York for the weekend in my wife’s old CLK to celebrate my birthday. Lots of drama before heading off, but at least I didn’t have it hanging over me all weekend and the garage could start work on the vehicle and get it back on the road. Verdict: the mechanic was shocked to see that the compressor had a gaping great hole in the side. Quite obviously, as this isn’t something you would reasonably expect from this marque of vehicle with just over 30k on the clock, I contacted Phantom to ask if they would cover the cost of repair (£800). Initially, having spoken to their aftersales manager, I was told “hard-luck but the vehicle is out of its 3-month warranty” – to which I replied that this was irrelevant as I was claiming under the Consumer Rights Act 2015. Silence! They didn’t appear to know what my rights were and so were inadvertently denying me them. By chance I’m actually connected to Cole Hibbert, Phantom’s Managing Director, on LinkedIn and so contacted him directly to explain the situation. Whilst his initial stance was that the vehicle was out of warranty and that, as they hadn’t been given the opportunity to repair the vehicle themselves, it was unreasonable to just expect them to pay the bill, he did concede that it’s not what I should expect of the vehicle. Whilst this might not initially sound like a great response, this guy actually has great business sense and realises customer satisfaction is key to his future success and so offered to cover the full cost of the parts (based on a quotation of £514.48 obtained by them from Mercedes-Benz) if I covered the labour (as they wouldn’t have incurred these costs had they repaired the vehicle themselves). I’m sure that the hard-nosed amongst you would have insisted on full reimbursement but, as I’m old and wise enough to realise life is all about compromise, I agreed to take the £300 hit on the labour and VAT. The money was transferred to my account as promised and, because of this, and because I don’t believe Phantom could possibly have known about or be held directly responsible for what I believe to be a manufacturing fault, I would definitely purchase from them again – if only for the fact that I know Cole will do everything that he can to put things right and keep his customers happy. They also have some beautiful cars of course!

Amazing to see that service still comes with a smile. Special people who care about their customers would highly recommend. All the best and thankyou for a smooth service definitely honest and reliable.

Bought my audi a7 from Phantom motor company, all staff couldn't do enough for you. John our sales rep was very efficient and a really nice guy on the day of purchase. Would definitely return and recommend.

I sold my M4 for a fantastic looking Range Rover sport HSE. I was dealing with John who was absolutely amazing. I arrived very late so they put me up in a 5star hotel and I drove away with my new car the next morning. The whole team was superb and also kindly give my girl Friend a lovely bottle of wine too on purchase. Highly recommend Phantom Motor Company and will be keeping in touch.

Bought my Range Rover from John at phantom motor company, and it was amazing from start to finish! Will be back

Lewis and Gary both you guys Spontaneous Fantastic service and very professionally work as I’m highly recommend phantom motor Wigan, I bought my Audi Q7 in June but as i needs on urgently basis so few things not done and after three months when I again contact to Sales manager Mr. Gary and he sent all my car realted issues to service manager Lewis and he gave me quick responed and sent it all my car part within a weeks at my home address which one not hard to fix myself I’m greatful and thankful to all of you guys phantom team and specially Lewis service advisor who gave me all information with fast responses all the times.