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They advertise themselves As ‘5 star customer service’... experience .... shocking !!!! complete lack of customer engagement - once deposit paid... constantly chasing for confirmation of collection date ..... sale cancelled after 10days of chasing.... would advise caution prior to completing purchase !!!
Reviewer has confirmed their email address
Lewis Mort from Phantom Motor Company in response to Shocking!!!!
Hi Simon, Thank you for your review of our company. Please can you provide us with more information in relation to your purchase we don't appear to have you on our system. Hopefully we can get this issue resolved immediately. We look forward to hearing from you. Kindest regards Lewis Mort After sales support Phantom Motor Company.
I bought a BMW X5 , With no follow up service . Ended up costing me a further £1600 on top of the £18950 I paid for the vehicle. Disappointed for sure !
Reviewer has confirmed their email address
Lewis Mort from Phantom Motor Company in response to disappointed
Hi David, Thank you for your review of our company. We are deeply sorry that appeared to have problems with your new car. My name is Lewis and I am the new after sales support manager at Phantom Motor Company and if possible I would like to know more about the problems you appeared to have with your car and to see if we can rectify any issues on our behalf. Please can you contact me at sales@phantommotorcompany and I will do my upmost on your behalf. I look forward to hearing from you and hope a resolution can be sought on your behalf. Kindest regards Lewis Mort After sales support Phantom Motor Company.
Please be warned if looking to buy a car off these guys! I came across them on the Web and saw a car I was interested in. I called and spoke to there sales rep and asked for a finance quote. I was contacted the next day by the sales rep who asked if I had received the quote, I explained to him I was struggling to get over to view due to the weather, he stated not to worry he could hold it for me if I signed the agreement and I would be under no obligation if I changed my mind at any time. Stupidly on this I signed the agreement, over then weekend I changed my mind and decided not to go and view the car I contacted the finance company and Pantom and was told I can’t cancel! It’s now in the hands of my solicitor and the financial Omnbudsman. As they will not respond to my emails. Currently I’m stuck with a finance agreement for a car I don’t have or have even seen! Please please be warned!!!!!
Reviewer has confirmed their email address
I brought a Range Rover Vogue 2011 paid out rite for this car after a week of having it there were problems and the staff took week to try TRY and fix it they didn’t 3months down the line the cars been of the road more than on it finally they found a garage closer to me than they were and they found the issues fixed them and then wouldn’t pay to fix them No I’ve had to pay out again as it my only means of transport WOULD NOT BUY FROM THESE PEOPLE
Recently purchased my m4 everything as described fantastic service and would be a pleasure to deal with again.
Reviewer has confirmed their email address
Lewis from Phantom Motor Company in response to First class car sales company
Hi Simon, Thank you so much for your very kind review of our company. Enjoy your new car and if theres anything you need don't hesitate to call us. Many Thanks Phantom Motor Company.
Very helpful, quick process and speedy delivery. Brilliant.
Reviewer has confirmed their email address
Lewis from Phantom Motor Company in response to Brilliant
Hi Lalit, Thank you for your review of our company. We are glad your experience with us met high standard. If theres anything you need don't hesitate to call us. Many thanks Phantom Motor Company.
Friendly. Helpful. Quick to help in anyway. What more can you ask for when buying a car.
Thomas Morris from Phantom Motor Company in response to Great service
Thank you for leaving us this review Adrian we really appreciate the kind words. We hope you're enjoying your new car and we hope to see you again in the future.
Excellent warranty service Courtney and all the lads whete great very helpful and professional
Reviewer has confirmed their email address
Thomas Morris from Phantom Motor Company in response to Warranty
We are extremely glad that you had a pleasant experience with us John and we are sure that the sales team appreciate your ind words. We really appreciate you taking the time to leave us a review and we hope to see you again in the future.
5 stars from me , I recommend Phantom Motor Company
Thomas Morris from Phantom Motor Company in response to Excellent garage very please
Hi Sarah, Thank you for taking the time to leave us this review we really appreciate the kind words. We hope you're enjoying your new car and we hope to see you again in the future.
I emailed and booked a test drive on an a7, Gary the person I dealt with was very laid back and easy going and didn't pressure me into anything. he left me to test drive the car on my own and upon coming back left me to look around the car and didn't try and make me buy the car which most places usually do. such a stress free, relaxed and joyful experience. I now have a deposit on the car and awaiting mine to sell
Thomas Morris from Phantom Motor Company in response to stress free experience
Hi Nathan, We are so glad you had an enjoyable experience with us and we hope you enjoyed your a7. Thank you for taking the time to leave us this review we really appreciate such a honest review. We hop to see you again in the future.
Thomas Morris from Phantom Motor Company in response to stress free experience
Hi Nathan, We are so glad you had an enjoyable experience with us and we hope you enjoyed your a7. Thank you for taking the time to leave us this review we really appreciate such a honest review. We hop to see you again in the future.
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1307 | |
| Very Good | 170 | |
| Average | 7 | |
| Poor | 8 | |
| Terrible | 7 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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