Ponko from Ponko in response to Professional approach

Thank you Eere, and thank you for choosing Ponko. I’m glad to hear the team were professional, patient, and answered everything clearly. And your line about selling a Tesla to Elon made us smile — we’ll take that as high praise

Ponko from Ponko in response to Smiles all round

Thank you Ivan, and thank you for travelling down to Ponko from Nottingham. I’m really pleased the visit was smooth and hassle-free, especially after the long journey, and that making an appointment helped you beat the rush. It’s great to hear Kye looked after you and that the Ateca has been a good fit for your son and his family — smiles all round indeed. I appreciate your comments about the waiting area and the coffee too. Your recommendation means a lot, and if you ever need anything in the future, we’ll be here to help.

Ponko from Ponko in response to Quick and easy

Thank you Louis, and thank you for choosing Ponko. I’m glad to hear everything was quick and easy for you — that’s exactly how buying a car should feel. If you ever need anything down the line, we’re always here to help.

Ponko from Ponko in response to Knowledgable staff

Thank you Heather, and thank you for choosing Ponko. I’m really glad the team were friendly and knowledgeable, and that we could get everything sorted quickly when you needed a car in a hurry. It’s great to hear the service stood out for you. If you ever need anything in the future, we’re always here to help.

Ponko from Ponko in response to Very good

Thank you Shekeb, and thank you for choosing Ponko. I’m glad you’re enjoying the car and that the customer service — and the cappuccino — hit the mark on the day. If you’re hearing a noise from the engine on cold starts, please get in touch so we can take a look and make sure everything is as it should be. We’re here to help whenever you need us.

Ponko from Ponko in response to Recommended

Thank you Lucy, and thank you for choosing Ponko. I’m really pleased to hear the recommendation worked out and that you’re enjoying your new car. It means a lot that you’d happily recommend us to others as well. If you ever need anything in the future, we’re here to help.

Ponko from Ponko in response to Nice drive

Thank you Kuldeep, and thank you for choosing Ponko. I’m glad you’re enjoying the car and that the team were able to get the issue resolved quickly when you brought it back in. It’s great to hear you’d return again in the future. If you ever need anything, we’re always here to help.

Ponko in response to The car is beautiful

Thank you David, and thank you for choosing Ponko. I’m pleased to hear how much you love the car, but I’m sorry to learn about the points that let the experience down. If your V5 still hasn’t arrived, please get in touch so we can look into it for you. We can also go through the details of any modifications to make sure everything is fully clear. If you need anything at all, we’re here to help.

Ponko from Ponko in response to Vauxhall Astra

Thank you Joanne, and thank you for choosing Ponko. I’m really glad to hear everyone made you feel welcome and that the Astra has been spot on. It’s great to know you’d consider coming back to us in the future. If you ever need anything at all, we’re here to help.

Ponko from Ponko in response to Brilliant set up

Hi Robert, thank you for the thoughtful review. It’s great to hear you love the car and enjoyed the setup and team here. We appreciate your note about the process feeling a bit long and will use that feedback to keep improving. Thank you again for your business.