Amelie W, May 2024
"4-5 weeks in"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm around 4 to 5 weeks into driving my Ford Fiesta but the car has been fine (touch wood) and it drives lovely. I originally saw the car advised on Autotrader and that's how I ended up on Ponko's website. It was nice to see the large stock of cars they had online to choose from. After a short read of the description of the Fiesta, I was happy to head down to the dealership and view it in person. When I arrived at Ponko the car was perfectly described! Nothing took me by surprises, which made the trip worth it. I was told the car would have a fresh MOT before I came back to collect it and it come back with no advisories. So I drove away with a great car that I felt safe in.
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Ponko from Ponko in response to 4-5 weeks in
Thank you for sharing your experience! We're delighted to hear that your Ford Fiesta has been a great choice for you. It's wonderful that the car matched its online description perfectly, and that you felt well-informed and confident throughout the process. Enjoy your new ride, and if you ever need anything else, we're here to help!"
Ema S, May 2024
"So far so good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As things go I'm getting on well with my Volkswagen Passat. It was about a month ago since I got my new car but I think it was James who looked after me, who was nothing but polite and professional from start to finish. We were provided with lots of information about the car before/ during our visit to Ponko, which was nice to know he had the answers to our questions. When we went ahead with it, James sorted the paperwork out quickly and before I knew it, I was on my way.
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Ponko from Ponko in response to So far so good
Thank you for your feedback! We're thrilled to hear that you're enjoying your Volkswagen Passat and that James provided you with excellent service throughout your experience at Ponko. It's great to know that he was polite, professional, and knowledgeable, ensuring you had all the information you needed and making the paperwork process seamless. We appreciate your business and hope your Passat continues to bring you joy on the road!
Gwen C, May 2024
"I'm In love 😍😍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Honestly I'm absolutely In love my Audi A1! It's been great on the long drive I tend to do, and everything works perfectly. Haydn was absolutely brilliant, I can't fault him at all. He was so lovely and patient, answering all my questions and filling me with confidence about the car. I came to look at it once and then arranged another day for a test drive. Plus, being local to the dealership made it super easy to find. Overall, it's been a fantastic experience, and I'd give it 5 stars without hesitation.
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Ponko from Ponko in response to I'm In love 😍😍
That's fantastic to hear! We're thrilled that you're absolutely in love with your Audi A1 and that it's performing so well on your long drives. It's wonderful to know that Haydn provided you with brilliant service, being patient and informative throughout your experience. We're delighted that everything worked out smoothly for you, from the initial visit to the test drive. Thank you for your glowing review and for choosing us. Enjoy your Audi A1, and if you ever need anything, we're here to help!
Gladys C, May 2024
"Very patient "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm about a month into owning my Citroen C4 Cactus and it's been the perfect car so far! - I honestly can't fault it and I want to say a big thank you to Frederick for taking the time to talk me through the paperwork.
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Ponko from Ponko in response to Very patient
That's wonderful to hear! We're delighted that your Citroen C4 Cactus has been perfect for you so far. Thank you for recognizing Frederick for his assistance with the paperwork. We're here to ensure your ownership experience continues to be smooth and enjoyable. If you have any further questions or need assistance, please don't hesitate to reach out. Happy driving!
Robert C, May 2024
"Not a bad word to say "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from James. I saw the Jag for sale on AutoTrader and decided to go to Ponko to see it. James gave me a rundown of the car's history and let me take it for a good test run. I don't have a bad word to say about anything!
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Ponko from Ponko in response to Not a bad word to say
Thank you for your feedback! We're thrilled to hear about your positive experience with James at Ponko. It's fantastic that he provided you with great service, gave you a thorough rundown of the Jaguar's history, and allowed you to take it for a good test run. We appreciate your kind words and hope you continue to enjoy your new car. If you need anything else, feel free to reach out to us!
Daniel P, May 2024
"Solid Five "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm very happy with my Ford Fiesta. Haydn, the salesperson, was really friendly; he is into his cars like myself, so we clicked instantly, and I felt welcomed by him from the get-go. A solid 5 stars from me to Haydn. 😉
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Ponko from Ponko in response to Solid Five
That's wonderful to hear! We're thrilled that you're very happy with your Ford Fiesta and that Haydn provided you with such friendly and knowledgeable service. It's great when you can connect with someone who shares your passion for cars. Thank you for your 5-star rating and for choosing Ponko. Enjoy your Fiesta, and if you ever need anything else, don't hesitate to reach out to us!
Mark V, May 2024
"My lucky find on AutoTrader "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is my first time using Ponko, and based on the wonderful experience I had with Frederick and the rest of the team at this dealership, I would not hesitate to come back to them when I need a new vehicle. I was lucky enough to find out about Ponko while searching online through AutoTrader and I found my Audi A3 for sale. Everything is singing and dancing; I love my Audi A3 to bits, and I have Ponko and Frederick to thank for that.
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Ponko from Ponko in response to My lucky find on AutoTrader
Thank you so much for your fantastic feedback! We're thrilled to hear that your first experience with Ponko and Frederick was wonderful. It's great to know that you found your Audi A3 through AutoTrader and that everything has been perfect with your new car. We appreciate your kind words and look forward to welcoming you back when you're ready for your next vehicle. Enjoy your Audi A3 to the fullest!
Anonymous, May 2024
"No high pressure sales "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Haydn was the sales assistant at Ponko who sold me my BMW. He was very welcoming towards me and I was given plenty of time to look at the car without him watching over me. I was not forced into buying anything I did not need, and any information I asked for was given to me.
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Ponko from Ponko in response to No high pressure sales
Thank you for sharing your experience! We're delighted to hear that Haydn provided you with excellent service at Ponko. It's great to know that he was welcoming, gave you space to explore the BMW at your own pace, and provided all the information you needed without any pressure to purchase extras. We appreciate your feedback and hope you continue to enjoy your BMW. If you have any further questions or need assistance, feel free to reach out to us!
Oksana K, May 2024
"Brilliant car, brilliant service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brilliant car and a brilliant service 👍
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Ponko from Ponko in response to Brilliant car, brilliant service
Thank you for your 5 star review!
Patrick E, May 2024
"Extremely pleased overall "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall, I'm extremely pleased with the Volvo that I bought from this company, and Haydn was a nice man to deal with during the purchase. He was someone you could have a laugh and joke with, so it did not feel like he was trying to sell me a car but more like a conversation I was having with a friend.
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Ponko from Ponko in response to Extremely pleased overall
It's fantastic to hear that you're extremely pleased with your Volvo from our dealership! We're glad that Haydn provided you with a pleasant and friendly experience, making the purchase feel more like a conversation with a friend than a typical sales transaction. We strive to create a welcoming and enjoyable atmosphere for our customers. Enjoy your Volvo!
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