1,573 reviews from our car dealer reviews community
Leave a review for Ponko
Leave a review

1,573 reviews from our car dealer reviews community

Leave a review for Ponko
Leave a review
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"Lovely car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's a lovely car, I haven't had any issues with it so far. Haydn was really nice, and their service in general were very good. It felt very professional in the showroom. I did feel a bit more time spent on each stage would have been appreciated though.

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Ponko from Ponko in response to Lovely car

Thank you for the 5-star review. Great to hear you’re enjoying the car and that Haydn and the team made a good impression. We appreciate the feedback about spending more time at each stage and will take that on board. Thank you for your business.

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"Five stars for Kye 👍🏼"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Five stars for the car I bought and the service I received from Kye at Ponko 👍🏼

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Ponko from Ponko in response to Five stars for Kye 👍🏼

Hi Mr V, thank you for the 5-star review. Great to hear you’re happy with the car and the service from Kye. We truly appreciate your business.

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"VW Polo"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service was fab and the staff were really friendly. I’m loving my new car and couldn’t be happier with everything, just don't believe in waring anyone full marks as there's always room for improvement somewhere along the way!

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Ponko from Ponko in response to VW Polo

Thank you for the lovely review. Great to hear you’re loving your Polo and found the team friendly and the service fab. We appreciate your feedback and your business.

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"Genuinely happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a lovely one owner car from Ponko about a month ago. I had a viewing appointment and my wife and I were treated to ground coffee until the sales man was just finishing his other apartment. To be honest I had some good friendly banta with Kai and Jason, to be honest they all were a friendly bunch.

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Ponko from Ponko in response to Genuinely happy customer

Hi Peter, thank you for the fantastic review. Great to hear you’re enjoying the one-owner car and that you and your wife felt welcome from the moment you arrived. Kye, Jason and the team will be pleased to know their friendly approach made such a good impression. We truly appreciate your business.

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"All round good"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We originally went to view a different car, to the one we bought. The car we viewed first wasn't in the best condition and we thought over priced. We then viewed a Mercedes GLA, which was a lovely, good condition car. The young man who took us through the process, was lovely, helpful and friendly. The place is great, with a good atmosphere. We are very happy with our new car

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Ponko from Ponko in response to All round good

Hi Donna, thank you for the review. Great to hear you’re happy with the Mercedes GLA and that the team made the experience friendly and helpful. We appreciate your feedback on the first car you viewed and are pleased you found the right one in the end. Thank you for your business.

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"Full marks"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very professional setup, pleasant staff, and I'm very happy with the car I purchased. Highly recommend.

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Ponko from Ponko in response to Full marks

Thank you for the great review, Harry. We’re really pleased you found the team professional and friendly, and that you’re happy with your new car. We appreciate the recommendation and are here if you need anything in the future.

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"BMW 5 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

👍🏼👍🏼👍🏼👍🏼👍🏼

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Ponko from Ponko in response to BMW 5 Series

Thank you, Sergio. We appreciate the 5-star feedback and are glad to hear you’re happy with your BMW 5 Series. If you need anything at all, we’re here to help.

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"Outstanding Service from Jason at Ponko"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having owned an Audi Q3 before I thought I knew what I was buying… turns out Audi decided to move all the controls around just to keep me on my toes! It’s certainly kept things interesting — I even managed to open the boot today while I was trying to do something completely different! I’d like this review to be for Jason because he absolutely deserves it. He was superb from start to finish and genuinely went above and beyond to help me out. The biggest headache for me was sorting out my private plates, which was nothing short of a nightmare. Jason sat me down, helped me fill in all the forms and documents and three weeks later they landed back through my letterbox. When I pulled into the dealership, Jason walked out to greet me with my plates under his arm — before I’d even parked the car! He fitted them for me while I had a coffee, sorted the rest of the paperwork and even refunded the fees without me having to ask. That level of service made me feel completely at ease. Jason was professional, knowledgeable and just a genuinely lovely chap to deal with. I can’t speak highly enough of him and would recommend him to anyone without a shadow of a doubt.

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Ponko from Ponko in response to Outstanding Service from Jason at Ponko

Thank you for the fantastic review, Terence. We’re delighted to hear how well Jason looked after you throughout the whole process. Private plate transfers can be a real challenge, so it’s great to know he made it easy and stress-free for you. We’re glad you’re enjoying your Q3, and we truly appreciate your recommendation. If you need anything in the future, we’re here to help.

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"Top marks for Kye"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kye deserves top marks in my opinion! Great car, nice person, fab service!

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Ponko from Ponko in response to Top marks for Kye

Thank you, Katie. We’re really pleased to hear Kye made the experience so positive and that you’re happy with the car. We appreciate the top marks and the kind words — thank you for choosing us.

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"Small details affect satisfaction"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm rating 3/5 as the final check of the vehicle needs to be more thorough, e.g tyre repair kit the correct type and fit for purpose; any broken / damaged plastic parts etc. The SAT Nav works as it should: the Auto Stop works as the battery had to be replaced within a week cost over £150 as not covered under guarantee. Small details affect customer satisfaction.

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Ponko from Ponko in response to Small details affect satisfaction

Thank you for your feedback, Ian. We’re sorry to hear that some of the finer details fell short of expectations. Your comments on the tyre kit, plastic trim and the battery issue are appreciated and will be passed on to the team so we can tighten up our final checks.

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Dealership Information

Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.

Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.

With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1573 reviews4.7 out of 5 stars — Rated Excellent
Excellent
1220
Very Good
331
Average
11
Poor
5
Terrible
5

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    Contact Information

    Address

    Ponko
    27 Royston Road
    Cambridge
    Cambridgeshire
    CB22 6SE

    Get in touch

    01223 874400
    https://www.ponko.co.uk/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    82%
    Percent of reviews responded to by this dealer

    Additional Information About Ponko

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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