Iwan P, April 2025
"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The customer service was excellent from start to finish. Our customer service agent Haydn was brilliant and very helpful and knowledgeable and helped us to get a great deal on our car.
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ponko from Ponko in response to Excellent customer service
Thank you for your kind words! We're delighted to hear that Haydn provided excellent service and helped you secure a great deal. We appreciate your feedback and look forward to assisting you again in the future.
Amy B, April 2025
"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5⭐
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ponko from Ponko in response to ⭐⭐⭐⭐⭐
Thank you for your 5-star review!
Elaine C, April 2025
"A nice company to deal with"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We are very pleased with the Scenic, everything has been absolutely fine. There are a lot of new buttons to get used to though; cars are like spaceships nowadays! On-top of that, Ponko were a nice company to deal with and their customer service was extremely good. More than happy to shop here again.
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ponko from Ponko in response to A nice company to deal with
Thank you for the feedback. We're glad the Scenic is meeting your expectations and that the handover process went smoothly. If you need anything in the future, feel free to get in touch.
Brad H, March 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No issues
All processed with ease
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ponko from Ponko in response to Great service
Thanks for the feedback — glad to hear everything went smoothly!
Keely B, March 2025
"Love my Volkswagens"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wouldn't fault these guys. I visited them back in the day when they were under a different name and their service standard seems to have always been fantastic. They were brilliant with me and made sure all small issues were sorted as soon as possible.
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ponko from Ponko in response to Love my Volkswagens
Thanks for your kind words — we really appreciate the continued support. It’s great to hear that our service has remained consistent over the years. Let us know if we can help again in future.
Mark R, March 2025
"A high standard of service at Ponko"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service! I had to chase up the V5, but otherwise, no problems at all 😊
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ponko from Ponko in response to A high standard of service at Ponko
Thanks for the feedback — glad everything went smoothly overall. Appreciate your patience with the V5, and we’re happy to hear you’re otherwise satisfied!
Jordan P, March 2025
"Very good service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Service was really good! Couldn't fault James he was spot on. There was a mix up towards then end and collecting and taxing the vehicle which is why I had to knock it down to 4 but it's a 4.5 as you rectified the issue well with the offer of paying for that and a free MOT check up next year which I will be utilising. So overall a great service and James is excellent shame about the slip up but made up for it so near perfect service!
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ponko from Ponko in response to Very good service
Thanks for the honest and balanced feedback. We're glad to hear James took good care of you and that the overall experience was a positive one. Apologies again for the mix-up at the end — we appreciate your understanding and look forward to seeing you again for that MOT check-up next year.
Thomas T, March 2025
"EcoSport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Their service is perfectly good - Anthony was also a great salesman and kept everything straightforward for me. I was shopping in the local area with a broad idea of what car I needed + the EcoSport from Ponko does all I need it to do.
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ponko from Ponko in response to EcoSport
Thanks for your feedback! Glad to hear Anthony made the process straightforward and that the EcoSport fits your needs perfectly. Enjoy your new car!
Paulo C, March 2025
"Nice people"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nice people at Ponko! I was comfortable and did not feel pressured. They are relatively local so I would certainly visit again.
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ponko from Ponko in response to Nice people
Thank you for your kind words! We're glad you felt comfortable and not pressured during your visit. We look forward to welcoming you back whenever you’re ready.
Russell A, March 2025
"Very efficient operation"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No issues with the Golf so far, touch wood! James look after me whilst I looked at a couple of motors and test drove them. It all went quite smoothly and was exactly how I expected. They do run a very efficient operation at Ponko and keep it nice and comfortable for you; nothing is any bother.
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ponko from Ponko in response to Very efficient operation
Thank you for sharing your experience! Glad to hear James looked after you well and that everything went smoothly. We appreciate your kind words about our team and operation. Enjoy your Golf!
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