Scott B, December 2023
"Took a risk"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely pleased with everything! From start to finish, the experience was top-notch. The team was incredibly helpful, friendly, and always polite...especially Haydn, who was impressively professional throughout. The car itself? Impeccably clean, tidy, and beautifully presented.
I took a bit of a risk, but it paid off big time. Buying a car from a distance is always a little nerving. They sent an excellent video, showing me the car in great detail, and I couldn't be happier with the outcome. The delivery was smooth sailing, everything on time as agreed and the car arrived just how it should have! Fantastic communication, kept me in the loop at every turn, and their responsiveness was top-notch. A solid 5 without a doubt!
+2 Found this review helpful
Ponko from Ponko in response to Took a risk
We're thrilled to hear your experience from start to finish was top-notch! Haydn and the team will be delighted by your kind words. It's fantastic to know the risk paid off, and the car exceeded your expectations. Making a long-distance purchase smooth and worry-free is always our goal, and we're glad the detailed video and seamless delivery contributed to your satisfaction. Thank you for the solid 5-star review! If there's anything else you need, don't hesitate to reach out. Happy driving!
Rebecca I, December 2023
"Not daunting in the slightest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The new Nissan Juke is LOVELY! I am very much enjoying driving it, and I am getting used to the car nicely. I must say the customer service was very nice, even though the dealership is pretty male dominated it wasn't daunting in the slightest and I felt so comfortable all of the way though, which I've never had before when buying a car. I was well looked after and treated with respect from James. Nothing but 5 stars, of course. Thank you James and team!
+2 Found this review helpful
Ponko from Ponko in response to Not daunting in the slightest
Delighted to hear you're loving your new Nissan Juke! It's fantastic that you felt comfortable throughout your experience with us. We strive to provide an inclusive and welcoming environment for everyone. James and the team will be thrilled to receive your kind words. Thanks for the 5-star review, and enjoy every drive in your lovely new car! If you need anything else, we're here for you.
Matthew W, December 2023
"👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car's running smooth, no complaints from me at all. Happy camper here—sweet ride, enjoying every drive I make. The customer service was spot on—professional, welcoming, and friendly. Met three guys, all top-notch. Office hours ended at 6, but one of them stayed late to sort me out, thought that was mega. Big shoutout to the owner too, proper legend.
+2 Found this review helpful
Ponko from Ponko in response to 👍
Glad to hear you're a happy camper with your smooth-running car! We're thrilled you've been enjoying every drive. It's fantastic to know our team left such a positive impression, going above and beyond to assist you—even staying late to ensure everything was sorted. If you ever need anything else, don't hesitate to reach out. Happy driving!
Garry M, December 2023
"Lets go for 5 stars. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good! We love out little VW Beetle, very very very made up with our choice. We love taking it out on the road. James is an asset to the team, he's a good lad and did a great job of taking care of us. He well and truly met out expectations! Lets go for 5 stars... there's nothing more they could have done!
+2 Found this review helpful
Ponko from Ponko in response to Lets go for 5 stars.
We're thrilled you're loving your new car from Ponko! It's fantastic to hear it's meeting your expectations and even surpassing your previous experience. We're glad the transition to the new team member was seamless and that you received exceptional service throughout. Thank you for the recommendation, and we can't wait to assist you again in the future!
Will B, December 2023
"Seamless and all round amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely thrilled with my new car from Ponko! The car in top shape, I'm really impressed. What stands out the most is its similarity to my previous car, minus the engine issues. This one's a solid, reliable ride with an impeccable service history.
The customer service was helpful, friendly, and Sam, who assisted us initially, was fantastic. Even though we were handed over to the new guy who started in November, the transition was seamless, and he continued the exceptional service all the way through. Nothing but top marks, I have already recommend Ponko and will gladly shop with them again in the near future.
+1 Found this review helpful
Ponko from Ponko in response to Seamless and all round amazing
We're thrilled you're loving your new car from Ponko! It's fantastic to hear it's meeting your expectations and even surpassing your previous experience. We're glad the transition to the new team member was seamless and that you received exceptional service throughout. Thank you for the recommendation, and we can't wait to assist you again in the future!
Michael H, December 2023
"Cracking Volvo S60"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is running well! The Volvo S60, is a cracking car with no issues at all, I'm very happy with the car and its condition, its been well kept for a used car. The customer service I received was pleasant, kind and James answered all of the questions I had, without hesitation. Thank you for the great experience and the car, I'll remember Poko next time I'm in the market!
+1 Found this review helpful
Ponko from Ponko in response to Cracking Volvo S60
That's fantastic to hear! We're thrilled you're enjoying your Volvo S60 hassle-free. It's great knowing James provided top-notch service and answered all your queries. We'll be here for you whenever you're back in the market. Thanks for choosing us and for sharing your positive experience!
Catherine E, November 2023
"Second to none "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Ford Fiesta is gorgeous and the service from Haydn was exceptional they were really really great to talk to and do business with. Ponko in Cambridge seem like the perfect example of how a dealership should run it's business and know how to look after it's customers, the service they offer and the quality of cars is second to none.
+1 Found this review helpful
ponko from Ponko in response to Second to none
Hi Catherine, thank you so much for sharing your positive experience! We're thrilled to hear that you found both the car and the dealership to be of high quality. It's great to know that the staff, especially Haydn, made your experience an enjoyable one. We appreciate your feedback and look forward to serving you again in the future. Safe travels in your new car!
Martin O, November 2023
"Spot on "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Haydn was very helpful whilst helping me to buy the car for my nephew, he was welcoming, polite and very knowledgeable. My nephew is really pleased with his Vauxhall, it is spot on he told me and he is never out of the bloody thing 🤣
+1 Found this review helpful
ponko from Ponko in response to Spot on
Hi Martin,
Thank you for taking the time to share your positive experience! We're delighted to hear that Haydn was helpful, welcoming, polite, and knowledgeable while assisting you in purchasing the Vauxhall for your nephew. It's fantastic to know that your nephew is pleased with the car, and we hope he enjoys every moment driving his new Vauxhall. We appreciate your feedback, and we wish you all the best!
Jamie C, November 2023
"No messing about "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ponko have been excellent, no messing about with them, they were straight to the point without any pushy or high-pressure sales tactics, The to the point sales really made Ponko stand out above the rest to me and I am very happy to have dealt with Fred he was magnificent. I will happily be back to Ponko when I need another motor and I highly recommend them.
+2 Found this review helpful
ponko from Ponko in response to No messing about
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you had an excellent encounter with Fred and that our straightforward and no-pressure approach made a lasting impression on you. It's great to know that you felt comfortable and satisfied with your purchase. We truly appreciate your recommendation and look forward to welcoming you back to Ponko whenever you're in need of another motor. Safe travels!
Louise E, November 2023
"Very caring and attentive "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Haydn was absolutely perfect, I can't recommend him enough. He was very caring and attentive and he was always there when I needed a helping hand. The Peugeot was handed over to me in the exact condition it was described to be in. The Seat has been a lovely runner, I'd happily recommend Ponko!
+1 Found this review helpful
ponko from Ponko in response to Very caring and attentive
Hi Louise,
Thank you so much for your kind words and for taking the time to share your positive experience with Haydn and Ponko! We're delighted to hear that Haydn provided you with excellent care and attention throughout the process. It's great to know that the Peugeot also met your expectations and was as described.
We truly appreciate your recommendation, and if you ever need assistance or have any questions in the future, please don't hesitate to reach out. Wishing you many more enjoyable miles in your new car!
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