Sheila S, May 2025
"Bought a new car from Allan"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We vowed some cars with Allan’s advice and guidance. He is extremely knowledgeable and patient, especially as we were walking around looking at cars from one side of the lot to the other and in the rain. He did not rush or pressurise us. He was refreshingly honest and left us feeling confident and that we had been treated with brilliant service and that he was trustworthy.
Would recommend Allan 100% and would definitely return.
+1 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Bought a new car from Allan
Hello Sheila,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that Allan provided such knowledgeable, patient, and honest support—rain and all!
It’s great to know you felt no pressure and that Allan’s genuine approach helped you feel confident and well looked after. That’s exactly the kind of experience we aim to deliver every time.
We’ll be sure to pass on your kind words to Allan—he’ll be thrilled to hear them. Thank you again for your recommendation, and we look forward to welcoming you back when you’re ready for your next car!
Best regards,
Premier Car Supermarket Kettering.
Neil M, May 2025
"Shoutout to Kyle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just picked up my new car from Premier Car Supermarket and had to give a quick shoutout to Kyle...absolute legend! He was super easy to talk to, no pressure, no salesy stuff but just straight-up helpful and friendly.
Told him what I was after, and he nailed it. Found me a car that ticked all the boxes and made the whole thing way less stressful than I expected. He kept everything clear, moved things along quickly, and was just genuinely great to deal with.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Shoutout to Kyle
Thank you so much for the fantastic review and kind words about Kyle! We're so pleased to hear that he made the whole experience smooth, stress-free, and enjoyable for you.
Kyle prides himself on being approachable and genuinely helpful, so it's great to see that came through. We'll be sure to pass on your shoutout — it’ll mean a lot to him!
Enjoy your new car, and don’t hesitate to reach out if there’s anything you need down the road. We really appreciate your support and hope to see you again in the future!
All the best,
The Premier Car Supermarket Team 🚗😊
Johnathan, May 2025
"A happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently bought a car from Premier Car Supermarket, and I couldn't be more pleased with the experience. From the moment I walked in, the staff were welcoming, friendly, and very knowledgeable. A special mention to Kyle, who was incredibly helpful throughout the entire process. He answered all my questions, gave honest advice, and ensured I found the perfect car that suited my needs.
The selection of cars was impressive, and I was particularly happy with the quality and condition of the vehicle I purchased. The pricing was fair, and they gave me a great deal for my part-exchange. What really stood out, however, was the no-pressure approach. I never felt rushed or pushed into making a decision.
I also appreciated how seamless the whole process was — from the test drive to the paperwork and quick collection. If you’re in the market for a used car, I highly recommend.
+0 Found this review helpful
Aftersales - PCS Kettering from Premier Car Supermarket - Derby in response to A happy customer
Hello Johnathan,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us at Premier Car Supermarket. It’s great that you found a car that perfectly suited your needs, and we’re happy to know that our team made the process easy and hassle-free for you.
We look forward to assisting you again when it’s time for your next car! Thanks again for choosing us.
Best regards,
PCS Kettering.
Taylor, May 2025
"Thank you Junaid"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My first EV car purchase was made very easy by Junaid, a big thank you to him. A large range of electric vehicles to choose from and ended up with a electric mini cooper. Was able to test drive without any hassle and car was ready for collection two days later - Very pleased.
+0 Found this review helpful
Aftersales - PCS Derby from Premier Car Supermarket - Derby in response to Thank you Junaid
Hello Taylor,
Thank you so much for your kind words! We're thrilled to hear that Junaid made your first EV purchase such a smooth and enjoyable experience. It's great to know you found a Mini Cooper you love from our wide range of electric vehicles.
We're glad we could accommodate your test drive and have the car ready for you so quickly. Enjoy your new electric car, and don’t hesitate to reach out if you need anything in the future.
Best regards,
PCS Derby
Chris S, May 2025
"Invisible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Disgusting customer service from the sales team at the kettering branch. Standing around waiting to purchase a vehicle in the show room for over 30 minutes. Not one person acknowledged us, not even " we know your waiting sir, will be with you as soon as we can" it was as if we didn't exist.
+0 Found this review helpful
Aftersales - PCS Derby from Premier Car Supermarket - Derby in response to Invisible
Thank you for taking the time to give feedback. However, it appears that your experience was with our Kettering location, not Premier Car Supermarket Derby. To ensure reviews remain accurate and helpful for all customers, we kindly ask if you could remove this review from the Derby page and repost it to the appropriate location.
We appreciate your understanding.
Best regards,
Justin, May 2025
"What a nightmare! Just avoid PCS Derby"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'd really hoped to be able to write a more positive review but my experience with PCS Derby has been nothing short of abysmal and I am regrettably now pursuing a claim through the Small Claims Court against them. The vehicle, a 2021 Nissan Qashqai with a mere 25,400 miles on the clock, was sold to me with a failing clutch. It is unfathomable that a major problem of this nature wouldn't have been picked up in their own "comprehensive multipoint inspection" prior to the vehicle being placed on the market. Both Halfords and a local garage identified "excessive judder" within days of the purchase. After a lengthy and deeply unpleasant negotiation with Aftercare, where I offered to personally contribute around half of the repair bill, PCS Derby then reneged on the agreement the week of the repair, backtracking on their agreed contribution and saying they wouldn't pay for a crucial part (the flywheel) that our garage strongly recommended replacing and that would void the warranty of the repair if not installed as part of the clutch assembly. It is now for me to find almost £1,000 to pay just for the clutch, having only had the car for 3 weeks. Never mind the battery that needed replacing immediately (£226) and the windscreen too. After I'd travelled 4 hours to Derby by train to purchase the vehicle, I discovered the "chip" that I had been told was no bigger than "a 5p coin" was in fact a sizeable crack and, as it turns out, requires a whole new windscreen at a cost of £1,138 (without insurance). The £95 deduction from the sales price, after much negotiating, hardly compensates. Their friendly tone on social media and on the sales floor quickly evaporates when dealing with aftercare issues. Bizarrely, they were most offended when I accused them of being less than upfront in initial conversations and then, without a hint of irony, went on to renege on the agreement of a fair contribution towards the clutch, leaving me to shoulder three quarters of the expensive repair bill. It beggars belief! Finally, it is worth noting that their "warranty" is, well, just take a look at it... as it contracts out of just about everything that could possibly go wrong with a vehicle. Thank heavens for the Consumer Rights Act and the Small Claims Court. But, seriously, do yourself a huge favour and just avoid PCS Derby completely.
+7 Found this review helpful
aftersales from Premier Car Supermarket - Derby in response to What a nightmare! Just avoid PCS Derby
Hello Justin,
When you first contacted Aftersales to say your clutch had a judder, I tried to book your car into our workshop to have the issue investigated and resolved. This would have been solved under the return to base warranty you have with your car, however you refused to return the car to us.
You had been happy to travel to us for the great-value car, but then said the distance was too far to return for a repair.
Yet, you continued to drive the car for almost a month and 220 miles AFTER the estimate from Halfords saying the clutch had excessive juddering.
You could have returned to us, you just didn’t want to.
You did have the option at the point of purchase to buy a nationwide extended warranty but refused and signed to say you understood any repair would be covered ‘back to base’
When a fault occurred you refused to return the vehicle thus refusing to give us the opportunity to investigate the issue.
After numerous length emails I agreed to cover the failed parts only and a contribution towards the labour at a local garage. I spoke to the mechanic who explained the clutch needed to be replaced, but the flywheel didn’t, although it was their policy to do both at the same time.
No warranty would cover the cost of recommended repairs only parts that have failed.
You choose to have the flywheel replaced and are now taking us to court to cover this cost.
We refunded the clutch and the agreed labour.
Michelle, April 2025
"Raj was helpful, car is a nightmare"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Raj was really helpful going through everything we needed to know. Was told the car had the usually checks, it’s been back twice for repairs, replacement items and for the 3rd time at a garage nearer home and now needs a new turbo !! What a total nightmare
+0 Found this review helpful
Beverly C, March 2025
"Crossland b craig"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Junaid went to a lot of effort to help me and to make sure the car was right for me but I did need to contact the after sales team over a missing part on the wing mirror but thankyou Junaid
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Crossland b craig
Thank you for your kind words and for highlighting the effort Junaid put in to help you find the right car. We’re glad he made a positive impression and supported you throughout the process. We’re sorry to hear about the missing wing mirror part, but we’re pleased our aftersales team could assist. If you need anything else, don’t hesitate to reach out. Thank you again for your feedback!
Anonymous, March 2025
"Good Service"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great range of Vehicles, sale person was very attentive, purchased and collected with no issues.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Good Service
Thank you for your great feedback! We're so pleased to hear you found the perfect vehicle and that the buying process was smooth from start to finish. Our team always aims to provide attentive service, so it's fantastic to know that came through. Enjoy your new vehicle, and we hope to see you again in the future!
Dan B, March 2025
"Electric car road test"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
strange garage , we currently own BMW i3 , and still wanted to keep with electric,
PCS had large selection , we decided on 208e, id3, or another i3 , PCS had all three , similar prices , and mileage.
So we asked for test drives to dicide which one suited us most.
The salesperson said we could only drive one , so suggested we have a think about which one then test drive.
extremely strange, my wife have mobility issues and needs the right seating position to drive comfortably .
needless to say we drove 3 miles further on to another dealer and drove all cars and purchased an id3 ,
maybe PCS should be more flexible
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Electric car road test
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations, but we appreciate you taking the time to share your thoughts.
As you mentioned, you currently own a BMW i3, so a test drive for that specific model may not have been essential. To help accommodate your wife’s mobility needs, we made sure to provide the keys so you could both sit in all three vehicles and assess comfort and accessibility firsthand. We always aim to give our customers the freedom to explore the vehicles at their own pace without pressure.
Our policy on test drives is in place to help manage a high level of interest while still allowing customers to choose the vehicle they feel most drawn to before driving. That said, we always strive to be flexible where we can, and we’re sorry to hear that this wasn’t your experience.
We’re glad you found the right car in the end, and we hope it serves you well. Should you consider us again in the future, we’d be more than happy to help.
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