I'd really hoped to be able to write a more positive review but my experience with PCS Derby has been nothing short of abysmal and I am regrettably now pursuing a claim through the Small Claims Court against them. The vehicle, a 2021 Nissan Qashqai with a mere 25,400 miles on the clock, was sold to me with a failing clutch. It is unfathomable that a major problem of this nature wouldn't have been picked up in their own "comprehensive multipoint inspection" prior to the vehicle being placed on the market. Both Halfords and a local garage identified "excessive judder" within days of the purchase. After a lengthy and deeply unpleasant negotiation with Aftercare, where I offered to personally contribute around half of the repair bill, PCS Derby then reneged on the agreement the week of the repair, backtracking on their agreed contribution and saying they wouldn't pay for a crucial part (the flywheel) that our garage strongly recommended replacing and that would void the warranty of the repair if not installed as part of the clutch assembly. It is now for me to find almost £1,000 to pay just for the clutch, having only had the car for 3 weeks. Never mind the battery that needed replacing immediately (£226) and the windscreen too. After I'd travelled 4 hours to Derby by train to purchase the vehicle, I discovered the "chip" that I had been told was no bigger than "a 5p coin" was in fact a sizeable crack and, as it turns out, requires a whole new windscreen at a cost of £1,138 (without insurance). The £95 deduction from the sales price, after much negotiating, hardly compensates. Their friendly tone on social media and on the sales floor quickly evaporates when dealing with aftercare issues. Bizarrely, they were most offended when I accused them of being less than upfront in initial conversations and then, without a hint of irony, went on to renege on the agreement of a fair contribution towards the clutch, leaving me to shoulder three quarters of the expensive repair bill. It beggars belief! Finally, it is worth noting that their "warranty" is, well, just take a look at it... as it contracts out of just about everything that could possibly go wrong with a vehicle. Thank heavens for the Consumer Rights Act and the Small Claims Court. But, seriously, do yourself a huge favour and just avoid PCS Derby completely.
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aftersales from Premier Car Supermarket - Derby in response to What a nightmare! Just avoid PCS Derby
Hello Justin, When you first contacted Aftersales to say your clutch had a judder, I tried to book your car into our workshop to have the issue investigated and resolved. This would have been solved under the return to base warranty you have with your car, however you refused to return the car to us. You had been happy to travel to us for the great-value car, but then said the distance was too far to return for a repair. Yet, you continued to drive the car for almost a month and 220 miles AFTER the estimate from Halfords saying the clutch had excessive juddering. You could have returned to us, you just didn’t want to. You did have the option at the point of purchase to buy a nationwide extended warranty but refused and signed to say you understood any repair would be covered ‘back to base’ When a fault occurred you refused to return the vehicle thus refusing to give us the opportunity to investigate the issue. After numerous length emails I agreed to cover the failed parts only and a contribution towards the labour at a local garage. I spoke to the mechanic who explained the clutch needed to be replaced, but the flywheel didn’t, although it was their policy to do both at the same time. No warranty would cover the cost of recommended repairs only parts that have failed. You choose to have the flywheel replaced and are now taking us to court to cover this cost. We refunded the clutch and the agreed labour.
Raj was really helpful going through everything we needed to know. Was told the car had the usually checks, it’s been back twice for repairs, replacement items and for the 3rd time at a garage nearer home and now needs a new turbo !! What a total nightmare
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Junaid went to a lot of effort to help me and to make sure the car was right for me but I did need to contact the after sales team over a missing part on the wing mirror but thankyou Junaid
aftersales - PCS from Premier Car Supermarket - Derby in response to Crossland b craig
Thank you for your kind words and for highlighting the effort Junaid put in to help you find the right car. We’re glad he made a positive impression and supported you throughout the process. We’re sorry to hear about the missing wing mirror part, but we’re pleased our aftersales team could assist. If you need anything else, don’t hesitate to reach out. Thank you again for your feedback!
Great range of Vehicles, sale person was very attentive, purchased and collected with no issues.
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aftersales - PCS from Premier Car Supermarket - Derby in response to Good Service
Thank you for your great feedback! We're so pleased to hear you found the perfect vehicle and that the buying process was smooth from start to finish. Our team always aims to provide attentive service, so it's fantastic to know that came through. Enjoy your new vehicle, and we hope to see you again in the future!
strange garage , we currently own BMW i3 , and still wanted to keep with electric, PCS had large selection , we decided on 208e, id3, or another i3 , PCS had all three , similar prices , and mileage. So we asked for test drives to dicide which one suited us most. The salesperson said we could only drive one , so suggested we have a think about which one then test drive. extremely strange, my wife have mobility issues and needs the right seating position to drive comfortably . needless to say we drove 3 miles further on to another dealer and drove all cars and purchased an id3 , maybe PCS should be more flexible
aftersales - PCS from Premier Car Supermarket - Derby in response to Electric car road test
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations, but we appreciate you taking the time to share your thoughts. As you mentioned, you currently own a BMW i3, so a test drive for that specific model may not have been essential. To help accommodate your wife’s mobility needs, we made sure to provide the keys so you could both sit in all three vehicles and assess comfort and accessibility firsthand. We always aim to give our customers the freedom to explore the vehicles at their own pace without pressure. Our policy on test drives is in place to help manage a high level of interest while still allowing customers to choose the vehicle they feel most drawn to before driving. That said, we always strive to be flexible where we can, and we’re sorry to hear that this wasn’t your experience. We’re glad you found the right car in the end, and we hope it serves you well. Should you consider us again in the future, we’d be more than happy to help.
Part exchanged my car for a jeep renegade today. Exceptional service, no pushy sales patter. Kyle was very helpful and polite. Would definitely recommend this garage.
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aftersales - PCS from Premier Car Supermarket - Derby in response to Excellent car sales
Thank you so much for your kind words! We’re delighted to hear that you had a great experience part-exchanging your car for the Jeep Renegade. Kyle will be thrilled to know you appreciated his helpful and polite approach. We’re especially pleased you felt no pressure during the process—that’s exactly the experience we aim to provide. Enjoy your new car, and thank you for recommending us!
Olli was awesome! Very helpful, great service and and easy experience buying a car.
aftersales - PCS from Premier Car Supermarket - Derby in response to Great service, great experience
Thank you for the fantastic review! We're so glad to hear that Oli made your car-buying experience smooth and enjoyable. He’ll be thrilled to know you appreciated his help. Enjoy your new car, and don’t hesitate to reach out if you need anything in the future!
Travelled around 5 hours to get the car.. Jasmine was extremely welcoming, friendly and helpful. My son was over the moon with his first car, we were back on the road within a couple of hours. Very good customer service, would highly recommend purchasing a vehicle from Premier Car supermarket.
aftersales - PCS from Premier Car Supermarket - Derby in response to Fantastic service
Thank you so much for your lovely review! We're thrilled to hear that your long journey was worth it and that Jasmine made the experience so welcoming and smooth. It's fantastic to know your son is over the moon with his first car — a special moment for sure! We really appreciate your recommendation and hope the car brings him many happy miles ahead.
Met with Junaid as we were slightly late for our appointment, and couldn’t see our original sales man, he couldn’t have been more helpful on a freezing cold miserable Saturday! Nothing was too much trouble and he deserves to have some recognition for his service. Drove away with my new car and so far so good. Would definitely recommend
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aftersales - PCS from Premier Car Supermarket - Derby in response to Junaid 5 star service
Thank you for your kind words! We’re so glad Junaid was able to step in and make your experience a positive one, even on a chilly Saturday. It’s great to hear that nothing was too much trouble and that you drove away happy in your new car. We’ll be sure to pass your praise on to Junaid—he’ll really appreciate it. Thanks again for the recommendation, and we hope you enjoy every mile!
Excellent service from Junaid and very helpful setting everything up to get me on the toad
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aftersales - PCS from Premier Car Supermarket - Derby in response to Fabulous service and nothing too much
Thank you for the great review! We’re so pleased to hear that Junaid provided excellent service and helped get everything set up smoothly for you. It’s always our goal to make the process as easy and stress-free as possible. Enjoy being back on the road, and if you need anything, we’re here to help!
Since opening our doors in Leicester in 2005, Premier Car Supermarket has been committed to offering great-value vehicles and exceptional customer service. With the expansion of our Derby site in 2016 and Kettering in 2023, we’re proud to serve customers across the region with a growing selection of quality used cars.
We offer a wide range of vehicles to suit all budgets and lifestyles, so whether you're looking for your first car, a family SUV, or an upgrade, we're confident we have the perfect match for you. Our team is here to make your car-buying experience as smooth and enjoyable as possible.
Need finance? Our experienced staff work with a variety of trusted lenders to find competitive finance packages tailored to your needs—often with no deposit required and great rates available.
To make things even easier, you can reserve any car on our website with a small, fully refundable reservation fee. This popular option gives you peace of mind by securing your chosen vehicle until you’re ready to visit us in person—saving you time and avoiding disappointment.
We look forward to welcoming you to one of our locations soon and helping you drive away in your ideal car.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 784 | |
| Very Good | 138 | |
| Average | 3 | |
| Poor | 6 | |
| Terrible | 13 |
Premier Car Supermarket - Derby
Carriers Road
Derby
DE65 6GY
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 17:00 |
| Sun | 10:00 - 16:00 |
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