Dan B, March 2025
"Electric car road test"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
strange garage , we currently own BMW i3 , and still wanted to keep with electric,
PCS had large selection , we decided on 208e, id3, or another i3 , PCS had all three , similar prices , and mileage.
So we asked for test drives to dicide which one suited us most.
The salesperson said we could only drive one , so suggested we have a think about which one then test drive.
extremely strange, my wife have mobility issues and needs the right seating position to drive comfortably .
needless to say we drove 3 miles further on to another dealer and drove all cars and purchased an id3 ,
maybe PCS should be more flexible
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Electric car road test
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations, but we appreciate you taking the time to share your thoughts.
As you mentioned, you currently own a BMW i3, so a test drive for that specific model may not have been essential. To help accommodate your wife’s mobility needs, we made sure to provide the keys so you could both sit in all three vehicles and assess comfort and accessibility firsthand. We always aim to give our customers the freedom to explore the vehicles at their own pace without pressure.
Our policy on test drives is in place to help manage a high level of interest while still allowing customers to choose the vehicle they feel most drawn to before driving. That said, we always strive to be flexible where we can, and we’re sorry to hear that this wasn’t your experience.
We’re glad you found the right car in the end, and we hope it serves you well. Should you consider us again in the future, we’d be more than happy to help.
Ann P, February 2025
"Excellent car sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Part exchanged my car for a jeep renegade today. Exceptional service, no pushy sales patter. Kyle was very helpful and polite. Would definitely recommend this garage.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Excellent car sales
Thank you so much for your kind words! We’re delighted to hear that you had a great experience part-exchanging your car for the Jeep Renegade. Kyle will be thrilled to know you appreciated his helpful and polite approach. We’re especially pleased you felt no pressure during the process—that’s exactly the experience we aim to provide. Enjoy your new car, and thank you for recommending us!
Mark, February 2025
"Great service, great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Olli was awesome! Very helpful, great service and and easy experience buying a car.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Great service, great experience
Thank you for the fantastic review! We're so glad to hear that Oli made your car-buying experience smooth and enjoyable. He’ll be thrilled to know you appreciated his help. Enjoy your new car, and don’t hesitate to reach out if you need anything in the future!
Tracy C, February 2025
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Travelled around 5 hours to get the car.. Jasmine was extremely welcoming, friendly and helpful. My son was over the moon with his first car, we were back on the road within a couple of hours. Very good customer service, would highly recommend purchasing a vehicle from Premier Car supermarket.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Fantastic service
Thank you so much for your lovely review! We're thrilled to hear that your long journey was worth it and that Jasmine made the experience so welcoming and smooth. It's fantastic to know your son is over the moon with his first car — a special moment for sure! We really appreciate your recommendation and hope the car brings him many happy miles ahead.
Joanne M, February 2025
"Junaid 5 star service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Met with Junaid as we were slightly late for our appointment, and couldn’t see our original sales man, he couldn’t have been more helpful on a freezing cold miserable Saturday! Nothing was too much trouble and he deserves to have some recognition for his service. Drove away with my new car and so far so good. Would definitely recommend
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Junaid 5 star service
Thank you for your kind words! We’re so glad Junaid was able to step in and make your experience a positive one, even on a chilly Saturday. It’s great to hear that nothing was too much trouble and that you drove away happy in your new car. We’ll be sure to pass your praise on to Junaid—he’ll really appreciate it. Thanks again for the recommendation, and we hope you enjoy every mile!
Lynn K, February 2025
"Fabulous service and nothing too much"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service from Junaid and very helpful setting everything up to get me on the toad
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Fabulous service and nothing too much
Thank you for the great review! We’re so pleased to hear that Junaid provided excellent service and helped get everything set up smoothly for you. It’s always our goal to make the process as easy and stress-free as possible. Enjoy being back on the road, and if you need anything, we’re here to help!
Beth H, February 2025
"Kyle - corsa/vitara "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from Kyle, sorted everything within a few hours. Was able to get me the price I needed for my corsa after sending a few photos over, no haggling or messing around. Busy showroom but everyone was very quick and helpful, we were able to trade my car in and drive away the same day with Kyle setting everything up for me. Great service, would definitely recommend!
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Kyle - corsa/vitara
Thank you so much for your fantastic review! We're thrilled to hear that Kyle was able to help you out quickly and make the process smooth and hassle-free. It's great to know you had such a positive experience, even with the busy showroom. We truly appreciate your recommendation and hope you enjoy your new car! If you need anything in the future, don't hesitate to reach out.
Anthony G, January 2025
"Outstanding service Highly Recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
There is a great range of vehicles, and there is always one that's right for you. I have brought a few cars from here and have had no issues. The staff's communication is fantastic. They know how to look after their customers. They are not pushy and are just there to help. A massive thank you to Kyle, who sorted all my worries out and showed 5-star customer service.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Outstanding service Highly Recommended
Thank you so much for your amazing review! We're thrilled to hear that you've had such positive experiences with us and that Kyle was able to provide you with the 5-star service you deserve. It's always great to know that our range of vehicles and our staff's customer-focused approach continue to meet your expectations. We truly appreciate your loyalty and look forward to assisting you with your future car needs. Thank you again for choosing Premier Car Supermarket!
Steve., January 2025
"Absolutely fantastic service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Can’t recommend Premier Car Supermarket Derby highly enough. From start to finish the service we received was second to none. We received a very good part exchange offer immediately and combined with the very competitive vehicle price it made sense to purchase from P.C.S. Very friendly staff, but a special mention for Junaid who was absolutely brilliant and sorted out a couple of little things for us very professionally. This is a man I would definitely buy a car from in the future. Overall 10 out of 10.
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Absolutely fantastic service.
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us from start to finish. Junaid will be especially pleased to know you appreciated his help — he’s definitely a great asset to the team! We’re so happy that everything worked out smoothly for you, and we really appreciate your kind words. If you ever need any assistance in the future or are looking for another car, don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing Premier Car Supermarket Derby!
Aimee, January 2025
"Kettering branch "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Went to Kettering and saw Oli and he was absolutely fantastic!! Cannot fault the service he wasn’t pushy and was just so helpful and personable. Jay was also brilliant at sourcing a car from derby. Can’t fault them at all!!!
+0 Found this review helpful
aftersales - PCS from Premier Car Supermarket - Derby in response to Kettering branch
Thank you so much for your kind words! We're so glad to hear that Oli and Jay were able to assist you in finding the right car. It’s great to know that the service was both helpful and personable. We aim to make every experience stress-free and enjoyable, and it sounds like we succeeded! If you ever need anything else in the future, don’t hesitate to reach out. Enjoy your new car and thanks again for choosing us!
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