92% Reviews
replied to
94% Recommend
to friend


939 reviews from our car dealer reviews community
Leave a review for Premier Car Supermarket - Derby
Leave a review

939 reviews from our car dealer reviews community

Leave a review for Premier Car Supermarket - Derby
Leave a review
"Great price - patchy customer care"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a great price on a BMW 3 series, Was seen by Josh who was knowledgeable Etc. However on collection car only had one key and two major recalls by BMW that were not dealt with prior to me collecting the car. I would buy from PCM again as the cars are great value - just don’t expect the checks attention to detail or customer care / love you would receive from a dealership or major car supermarket :)

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+1 Found this review helpful
"Vauxhall mokka "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So happy with our new car 🚙 Sean was an excellent sales person from start to finish. Not too pushy like some garages can be. We feel like we got excellent value for money and are really happy with the purchase thank you. Becki and tom

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+0 Found this review helpful

Aftersales from Premier Car Supermarket - Derby in response to Vauxhall mokka

Thank you for taking the time to review your visit to Premier Car Supermarket, fantastic 5 Stars Thank you.

"Good service and polite friendly staff."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Raj was very helpful and polite and friendly. We were very happy with his and the service of Premier Car Supermarket. Would recommend this to friends and relatives. even though it is approx 2 hours drive from us, it was worth it. Keep up the good work guys! And thanks again Mandy n Martin.

Aftersales from Premier Car Supermarket - Derby in response to Good service and polite friendly staff.

Brilliant review we are pleased you enjoyed you visit to Premier Car Supermarket.

"Great sales person"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Raj at the Premier Car Supermarket is a super polite and amiable sales person looking to meet your needs.

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+0 Found this review helpful

Aftersales from Premier Car Supermarket - Derby in response to Great sales person

We are delighted that you had a 5 star experience at Premier Car Supermarket

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"Very poor, buyer beware"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In my opinion, ..... their own vehicle inspection is nothing more than a box ticking exercise and adds no value. The salesman response when you find issue with your purchase is "I would have checked the vehicle more carefully". I do not trust and cannot recommend PCS in any way. I suggest anyone considering buying a car from PCS should be extremely cautious and assume the vehicle has underlying issues.

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+7 Found this review helpful

Tony hoskins in response to Very poor, buyer beware

Absolute nonsense.

"Amazing service!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought the car last week from Premier Car Supermarket, Rajon was very helpful and supportive. The process was smooth and quick and I couldn’t ask for better customer service! Highly recommended

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+4 Found this review helpful

Aftersales from Premier Car Supermarket - Derby in response to Amazing service!!

Fantastic detailed review thank you

"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Josh at Premier Car Supermarket very helpful.

Aftersales from Premier Car Supermarket - Derby in response to Great Service

Thank you for your review we wish you many miles of safe motoring.

"Not very professional."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First impressions of Premier Car Supermarket are good. Their showroom is very swish and modern, so I had high hopes as I stepped out of the taxi to seal the deal on a car I'd seen online. I was offered a coffee and a seat when I went in. Sadly, however, it went down hill from there. I checked out the car. On dear! There were a number of small issues which, over the phone, where not mentioned to me by the salesman (who was now on holiday). Couple of small dents in a door, a cracked speedo binnacle, no badges on the wheel centres, they'd managed to loose the V5 log book (least that's what I was told) and only had one key. (A replacement would cost £250) On top on that the car was dirty inside and out, nothing winds me up more than buying someone else's dirt. When your paying £11K for a car, if your like me, you do expect better. The staff, while seemingly friendly, where obviously disinterested. When I pointed out my disappointment they were, at best, sympathetic. When I asked for a small price adjustment they said 'no!. Prior to this, I'd noted the car had needed a service, I asked if that would be completed before the sale, they said it would. At the showroom I was shown an internal letter headed A4 sheet of paper suggesting the service had been completed. I later has cause to seriously doubt it had been. How, having travelled by train and two taxis to get to the showroom I was faced with having to make the trip back the same way or buy the car and put those things right myself. This is what I did. I spent £1300 putting the car right. I'm sure they would say, in their own defence, nobody forced me to buy the car, I had the option to walk away, which is true, but that kind of mentality is what I'd expect from a back street car dealer. not a car dealership calling itself Premier car Supermarket. Still, you live and learn.

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+13 Found this review helpful
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Aftersales from Premier Car Supermarket - Derby in response to Not very professional.

Thank you for taking the time to review your visit.

"Liars with no after sales service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a car from distance. The garage informed us it had no marks on the body work, no damage and the vehicle would be taxed. When we received the car we found the body work damaged and rusted and the vehicle not taxed. When we complained to the garage, we have been given the run around and no repair for the vehicle. Here we are 9 weeks down the road with a rusting car with body damage and Premier Car Supermarket ignoring us as they have the money. Next stage is court action. I gave 1 star as this is the lowest star rating but I would rather give no stars.

"Bad experience would not recommend"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought x5 from Premier Car Supermarket, diff oil is leaking which clear mentioned Mot ask them day of purchase he said its fixed still oil drop was there he said its water after wash they said we give 5 star parts cover insurance if any problem two time phone them all time they said general manger gonna phone you back after third time phone them same he gonna call back to sort it out Still waiting

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+10 Found this review helpful
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Dealership Information

Since opening our doors in Leicester in 2005, Premier Car Supermarket has been committed to offering great-value vehicles and exceptional customer service. With the expansion of our Derby site in 2016 and Kettering in 2023, we’re proud to serve customers across the region with a growing selection of quality used cars.

We offer a wide range of vehicles to suit all budgets and lifestyles, so whether you're looking for your first car, a family SUV, or an upgrade, we're confident we have the perfect match for you. Our team is here to make your car-buying experience as smooth and enjoyable as possible.

Need finance? Our experienced staff work with a variety of trusted lenders to find competitive finance packages tailored to your needs—often with no deposit required and great rates available.

To make things even easier, you can reserve any car on our website with a small, fully refundable reservation fee. This popular option gives you peace of mind by securing your chosen vehicle until you’re ready to visit us in person—saving you time and avoiding disappointment.

We look forward to welcoming you to one of our locations soon and helping you drive away in your ideal car.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2005

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
939 reviews4.7 out of 5 stars — Rated Excellent
Excellent
779
Very Good
138
Average
3
Poor
6
Terrible
13

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    Contact Information

    Address

    Premier Car Supermarket - Derby
    Carriers Road
    Derby
    Derbyshire
    DE65 6GY

    Get in touch

    01283 247171
    http://www.premiercarsupermarket.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:00
    Sun 10:00 - 16:00

    Dealership Statistics

    94%
    Would recommend this dealer to family and friends
    92%
    Percent of reviews responded to by this dealer

    Additional Information About Premier Car Supermarket - Derby

    Company Formed: 2005
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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