Would recommend Premier Car Supermarket to anyone. The cars are brilliant, the staff are brilliant, and the aftercare is brilliant. It's rare that you come across a dealer who cares about their customers after the sale and feels that their job is complete once the car leaves their forecourt.
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Aftersales from Premier Car Supermarket - Derby in response to Brilliant, brilliant, brilliant
"Brilliant, brilliant, brilliant " Not one but three brilliants, what else could we say but Thank you.
I am driving my new car every day, and there have been no issues whatsoever. The team at PCS Derby answered all my questions, helped me set things up online, and made sure I had everything I needed. They even went above and beyond picking me up from the train station, which was so kind of them.
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Aftersales from Premier Car Supermarket - Derby in response to No issues whatsoever
Elena, Great to hear we delivered the best experience, thank you for taking the time to leave a review.
Aftersales from Premier Car Supermarket - Derby in response to Over the moon
"Over the moon " Adelia, Thank you.
My online search for a new car led me straight to Premier Car Supermarket. They had some great reviews, and when I saw their selection, I was confident I would find a great car. Upon arrival, I was greeted by the very friendly sales team. After explaining what I was looking for, they showed me the Mini One. I loved it immediately. The car was a perfect size, stylish, and had all the features I needed. When I took it for a test drive, I quickly understood why so many people love Minis. It drove exceptionally well, with smooth handling and a comfortable ride. The entire experience at Premier Car Supermarket was fantastic. The sales team was friendly, knowledgeable, and attentive to my needs. They listened carefully to what I was looking for and helped me find a car that was just right for me. Their professionalism and dedication to customer satisfaction were evident throughout the process.
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Aftersales from Premier Car Supermarket - Derby in response to Delighted with my new Mini
"Delighted with my new Mini" Hansini, thank you for such a great detailed review, it is good to hear that you are delighted.
I couldn't have asked for a better recommendation! My mate, who works for the AA, suggested I check out Premier Car Supermarket when I was in the market for a new car. He mentioned that they had great quality cars, so I decided to visit the dealership. When I arrived, I was impressed by the wide selection of vehicles available. After a thorough look around, the Volkswagen Passat caught my eye. It was in pristine condition, and I was eager to take it for a test drive. The moment I got behind the wheel, I found it to be extremely easy and comfortable to drive. The car’s performance and smooth handling exceeded my expectations. The staff at Premier Car Supermarket were fantastic throughout the entire process. They were friendly, knowledgeable, and very helpful from the moment I arrived. What I appreciated most was that they never made me feel pressured to make a decision. Their relaxed and supportive approach made the car-buying experience enjoyable and stress-free.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Sensational from start to finish
"Sensational from start to finish " Wow Lee, what an exceptional review and recommendation from the AA. Thank you for this positive review.
I want to share our experience with you about Premier Cars Derby. We saw an electric MG and phoned to view it, we paid £99 holding fee as it wasn’t on our door step. We travelled 50 miles to view the car and had a timed appointment, however we were kept waiting and said the car wasn’t quite ready! we were eventually taken to the car in your spray shop where it was covered up in plastic and the front passenger door being sprayed. Apparently there was a scratch and rather than put that on the ad or tell us when we phoned there was no mention. If they had told us I doubt we would have gone ahead. Emily suggested we go off to a local pub to wait while the paint drys, which we agreed to do, when we returned for a test drive the car was covered in dust inside which started ringing alarm bells. My husband mentioned about a noise and asked Emily if this was normal with an electric car as we have no experience of electric vehicles. We didn’t really get a reply to that question and when we asked about the history of the car we were told they had only had it 2 days and waiting for information to come through. The reassured us the car would look like new when we went to collect and and we were part exchanging ours so agreed to go ahead and paid £1,000 deposit. As it was late in the day we did the paperwork and wanted to start our long journey home. When we got home and started talking about it we felt we weren’t excited about the car like we should be, only nervous about the experience we had and the state we saw the car in. We desperately tried to convince ourselves that when we arrive to collect it we would see it differently, however after another sleepless night and unsure about the noise and the fact the tyres looked like they had done more than 15,000 miles we thought it would be best to cancel rather than being disappointed and another long journey. I had hoped as a good will gesture they would return the deposit along with the £99 holding fee. I wanted to give them the opportunity to do the right thing by the customer. Not a chance once they had the £1,000 they weren’t going to part with it, I understand it’s a non refundable deposit, however seems very unfair. I wanted to share our experience so it doesn’t happen to anyone else, we have now used a local dealership which was a totally different experience and they had a range of cars at similar prices. They did offer to transfer the deposit onto another car but no way did I want to go ahead and have another bad experience. Hopefully by sharing our experience it will save others from the same thing.
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Aftersales from Premier Car Supermarket - Derby in response to Poor service
Oh Alison, The review you have left does not reflect the the true line of events: The car was viewed by yourself whilst in preparation, this gave you the opportunity to have the vehicle prepared to the standard that met your personal requirements. The work was agreed and you left the £1000 non refundable deposit. Premier car Supermarket honoured all their promises and completed everything that you wanted on the vehicle. I now fast forward to the day of collection, we receive a call from you stating that there has been a change in circumstance and you cannot proceed with the purchase of the vehicle. Bearing in mind the vehicle has been completed and valeted and is sitting in handover waiting for you to arrive. The change of circumstance I will not stipulate your reason given but lets just say it was not about the vehicle itself. Premier Car Supermarket refunded your initial holding deposit of £99.00, we told you that as per your contract the £1000 was not refundable, then the reason for you cancelation changed to you were not comfortable with the car and the experience was not good. I would say that the reason changed because you did not get your own way, in fact you stated if we returned all or part of the deposit you would not leave a review but if we didn't refund you would leave a negative review. Premier Car Supermarket take great pride in delivering a great customer experience as you will see from over 700 reviews, what you have to remember is, you entered a contract, we prepared the vehicle to your exacting standards whilst the vehicle was taken off sale for delivery to you. How would you have felt if we had sold the car to someone else and cancelled your sale? There are considerable costs that we have to absorb when a vehicle is prepared and left off sale that is why a binding contract and deposit is taken. I am sorry that you had to leave this negative review but we have done nothing wrong to justify your comments.
I am driving my new car everyday for work and there have been no issues whatsoever so it is clear they look after their cars. They got me everything I needed and answered all my questions. They helped me set things up online so I could see all of the information I need although I need to sort out where the verification code goes as I always seem to miss it. Very good experience with these guys!
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Aftersales from Premier Car Supermarket - Derby in response to Very good experience
"Very good experience" Florin, it is great to hear you had a good experience, thank you for your review.
Everything was absolutely brilliant. The customer service was really good, I think it was a guy called Steve that looked after me but I aren't 100%, he was really good anyway and looked after me the whole time. He gave me the keys and let me take it for a spin which was ideal and the car is a really nice drive. They definitely left a good impression for me!
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Aftersales from Premier Car Supermarket - Derby in response to Brilliant!
Brilliant! Paul, that's it summed up in one word "Brilliant" thank you for taking the time to leave a review.
I never wanted a Mini, it was the last thing I was looking for but sometimes your heart just knows better. I have always been a Golf girl, it is all I have had all my life but my little Golf died on me and with me needing it for work I was in a bind. My brother helped me start looking for a new car as he knew I needed it fast. I wasn't sure on the Mini or it being a hybrid but I trusted his judgement and went with him to have a look at it. Jay looked after us and he answered all of my brothers questions while I had a look around the car. My brother took it on a test drive initially as I was a bit nervous but once it had quietened down Jay took me further down he road so that I could drive it where it was quieter and I was more confident. That test drive just sold it to me there and then, I fell in love with it! The whole process was so easy and they were so accommodating. I felt like I was talking to an old friend even though we had only just met. Then again, whenever I come to you guys I feel this way as it has always been a great experience. They just go above and beyond like offering to buy a new parcel shelf and floor mat if the ones it was pictured with couldn't be found. It makes all the difference for me and it is why I will always go back. My husband has even said he is thinking about getting a Mini next so I am sure you will see us soon. Just look out for us in my fully accessorised Mini with union jack merch everywhere 😂
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Aftersales from Premier Car Supermarket - Derby in response to Like talking to an old friend
"Like talking to an old friend" Lynda, thank you for your review and very kind words for Jay.
After a thorough search online for a new car, I found a Vauxhall Corsa listed with PCS in Derby at a reasonable price that I was interested in finding out more information about. The initial interaction was a pleasant phone conversation with Raj, who was courteous and informative. His professionalism and friendly approach convinced me to visit their business location. Upon arrival, I was met by Raj, who had been expecting me. He made me a lovely cup of coffee and patiently went through all the details about the car with me. After going for a good test drive, I was extremely impressed so I decided to proceed with the purchase. My experience with PCS was outstanding, and I would highly recommend this seller to anyone in the market for a new set of wheels.
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Aftersales from Premier Car Supermarket - Derby in response to Extremely impressed
"Extremely impressed " Baljinder it is always a pleasure to hear when a customer is extremely impressed, Thank you for your review.
Since opening our doors in Leicester in 2005, Premier Car Supermarket has been committed to offering great-value vehicles and exceptional customer service. With the expansion of our Derby site in 2016 and Kettering in 2023, we’re proud to serve customers across the region with a growing selection of quality used cars.
We offer a wide range of vehicles to suit all budgets and lifestyles, so whether you're looking for your first car, a family SUV, or an upgrade, we're confident we have the perfect match for you. Our team is here to make your car-buying experience as smooth and enjoyable as possible.
Need finance? Our experienced staff work with a variety of trusted lenders to find competitive finance packages tailored to your needs—often with no deposit required and great rates available.
To make things even easier, you can reserve any car on our website with a small, fully refundable reservation fee. This popular option gives you peace of mind by securing your chosen vehicle until you’re ready to visit us in person—saving you time and avoiding disappointment.
We look forward to welcoming you to one of our locations soon and helping you drive away in your ideal car.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 784 | |
| Very Good | 138 | |
| Average | 3 | |
| Poor | 6 | |
| Terrible | 13 |
Premier Car Supermarket - Derby
Carriers Road
Derby
DE65 6GY
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 17:00 |
| Sun | 10:00 - 16:00 |
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