The team down at Premier Car Supermarket have been incredible, I purchased an amazing Golf which I am very pleased with, I am so glad I went with the golf and I am happy with my choice! The customer service was grand, everyone was polite and most of all easy going. These guys can have the 5 stars they deserve :)
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Grand
Joseph, Fantastic review thank you.
I purchased a Ford Kuga from Premier Car Supermarket in Derby and everything has been running smoothly since then, with no issues at all. The customer service was pretty good, with helpful and friendly staff who were welcoming. In fact, I recently mentioned to my wife that I would purchase from them again. Overall, it was a good experience and I would rate them a 5 out of 5. Good stuff!
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Great first impressions
Mark, Good stuff, thank you for the 5 stars.
So far so good with the Renault Captur, the team were helpful and friendly. I did have to drive 2 and half hour's to get it but it was worth it in the end. The car is great and the customer service was brill. I never give full marks because I believe there is always room for improvement, lets go with a high 4!
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to 👍
Nigel, thank you for the 4 stars. We will try to get the full 5 next time.
I unfortunately wrote off the Ford Fiesta and no longer have it, but during the time I had it, the car was great. I didn't encounter any issues with it before the accident, which was not my fault. The customer service was helpful, friendly, and kind. Overall, I have nothing negative to say about them. I would rate them a 5 out of 5 as there were no issues at all.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Car before I wrote it off
Jesus, sorry to hear about your accident. We hope you are ok, thank you for taking the time to review your visit.
4 stars for Premier Car Supermarket.
Reviewer has confirmed their email address
Aftersales in response to Good dealership
Thank you for your review, Mr D.
So, I recently bought a Vauxhall Astra from Premier Car Supermarket in Derby, and let me tell you, everything has been running like a charm since day one. I'm absolutely delighted with my purchase and have nothing but good things to say about it. One of my favorite things about the car is all the new modern stuff it comes with. The gadgets and technology features are just fantastic and they add a whole new level of convenience and enjoyment to my driving experience. Now, let's talk about customer service. The folks at Premier Car Supermarket were really on top of their game. They were clear, understanding, and incredibly supportive throughout the entire process. Whenever I had a question or needed help, they were right there to assist me without any hesitation. I couldn't have asked for better service. All things considered, I would give them a solid 5 out of 5. I have zero complaints and would highly recommend Premier Car Supermarket to anyone looking to buy a car. They truly exceeded my expectations and made the whole experience a breeze.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Can't get any better
Alan, a solid 5 stars thank you.
The team at Premier Car Supermarket really went above and beyond for me. They were super excellent from start to finish! Everyone was so kind and had all of the time in the world for you. I would for sure rate 5 stars without thinking twice about it.
Reviewer has confirmed their email address
I first saw the car advertised on the website, with a not saying photos to follow. As soon as the car was ready, Josh contacted me immediately, sending me photos and a video. We then spoke on the phone and Josh reserved the car for me until I get to view it a few days later. This gave me such reassurance that I would be the first to view. Josh encouraged me to bring someone who knew about cars with me, he let them have a good look over the car before we decided to purchase. Josh”s communication throughout the purchase has been exceptional, polite, responsive and never pushy. I picked the car up today, Josh greeted me with a smile and a coffee, talked me through the paperwork and I drove away in my sons first car, which I know he will be over the moon with. Thanks Josh, we will definitely use Premier Card again. Fantastic service 😊
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Son’s First Car
Debbie, great to hear you received fantastic service, thank you for the 5 stars.
Bought the car in Aug, clutch went after a week. They got it back, replaced it and brought it back for me. It has since been back to them 2 more times. Warranty has been extended for peace of mind due to the issues that have arisen. Staff have been good, been able to have a laugh and feel relaxed. Fingers crossed the current repair will be the last.
Aftersales from Premier Car Supermarket - Derby in response to It'll do.
Thank you for taking the time to leave us review Steph!
Aftersales from Premier Car Supermarket - Derby in response to It'll do.
Steph, sorry to hear you had a concern with your clutch it is nice to hear you enjoyed our relaxed atmosphere.
Brilliant service with buying my car at derby branch If I'm stuck with anything josh is always happy to help
Since opening our doors in Leicester in 2005, Premier Car Supermarket has been committed to offering great-value vehicles and exceptional customer service. With the expansion of our Derby site in 2016 and Kettering in 2023, we’re proud to serve customers across the region with a growing selection of quality used cars.
We offer a wide range of vehicles to suit all budgets and lifestyles, so whether you're looking for your first car, a family SUV, or an upgrade, we're confident we have the perfect match for you. Our team is here to make your car-buying experience as smooth and enjoyable as possible.
Need finance? Our experienced staff work with a variety of trusted lenders to find competitive finance packages tailored to your needs—often with no deposit required and great rates available.
To make things even easier, you can reserve any car on our website with a small, fully refundable reservation fee. This popular option gives you peace of mind by securing your chosen vehicle until you’re ready to visit us in person—saving you time and avoiding disappointment.
We look forward to welcoming you to one of our locations soon and helping you drive away in your ideal car.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
Excellent | 780 | |
Very Good | 138 | |
Average | 3 | |
Poor | 6 | |
Terrible | 13 |
Premier Car Supermarket - Derby
Carriers Road
Derby
Derbyshire
DE65 6GY
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 17:00 |
Sun | 10:00 - 16:00 |
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