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Thanks to all the team for making the process of buying a car so simple.Everything was explained and the team were at pains to ensure all items were covered.I will be back next time round
Reviewer has confirmed their email address
Tom Costin from Prestige Cars Kent in response to Great service
Dear Neil, Thank you for leaving us a review. We do strive to make the process as simple as possible for our customer as we appreciate purchasing a new car can be a stressful process but its great to hear you had a good experience with us here at Prestige Cars Kent. We look forward to welcoming you back again soon. Sincerely, Tom Costin.
Brilliant staff, Didn't have a clue what I wanted when I entered the showroom but hats off to an incredibly patient sales executive who found me my ideal vehicle! Thank you Prestige Cars Kent.
Reviewer has confirmed their email address
Tom Costin from Prestige Cars Kent in response to Brilliant Staff
Dear Cynthia, Firstly I'd like to thank you for visiting Prestige Cars Kent. We have some extraordinary vehicles here in our showroom so I can understand the decision must have been difficult. We hope you enjoy your new vehicle, please let us know if there is anything else we can do to assist you. Sincerely, Tom Costin, Prestige Cars Kent.
Rang up regarding a Porsche, I was Too busy to go down south 250 miles and view the vehicle, so took the word of Phil to describe the vehicle to me. Collected the car 4 days later, all paperwork & finace carried out very quickly over email & phone in 4 days. To spend £57,000 without viewing the vehicle & going solely on the salesmans advice was a risk, but collected the Porsche 4 days later, A pleasure to see the Porsche for the 1st time - Described to a T, looked amazing. & to drive the Motor - well what can i say. Breath- taking Phil was very helpful from start to finish, and the 250 mile drive back home in the Porsche was amazing, Absolutely outstanding Service throughout, regular Communiction throughout the 4 days, sorting out the paperwork. would definately recommend Prestige Cars to anyone, will be back for my next car. Nothing else much to say, but A fantastic Prestige Car Dealership. A pleasure to buy from .
Tom Costin from Prestige Cars Kent in response to Great Dealership, Friendly & Helpful
Dear Rajesh, Thank you for choosing to purchase your new vehicle from Prestige Cars Kent, it was our pleasure dealing with you. I have passed your comments onto Phil who was delighted to hear you enjoyed your experience with us. Thank you once again for your fantastic comments, we value feedback a great deal as we are constantly striving to improve our processes. Please contact us if you require any further assistance. We hope your enjoy your new Porsche! Sincerely, Tom Costin, Prestige Cars Kent.
I would highly recommend prestige cars, they were a massive help with finding a car for my wife. They were happy to part exchange my old car as well and gave me a great deal on it... Overall very happy!
Reviewer has confirmed their email address
Tom Costin from Prestige Cars Kent in response to Superb people, Even better cars
Dear Benjamin, I'd like to thank you for visiting Prestige Cars Kent and for taking the time to leave a review. We pride ourselves on offering some of the most competitive part-exchange valuations in the market so I'm glad you took the opportunity to part-exchange your vehicle. We hope your wife is enjoying her new car, please contact us if we can assist you further. Sincerely, Tom Costin.
Wouldn’t take a vehicle from this place if they were giving it to me for nothing. Enquired about a vehicle only to be told it was sold but they have access to a wide range of vehicles and they could source what we wanted. A week later we received a phone call saying they had vehicles to suit our requirements, then a follow up email supposedly showing all the details, what the email showed was a single screenshot of each vehicle, a cut and paste very brief description of the vehicles and no prices. Neither vehicle met the list of requirements we had givens we didn’t reply to it. Fast forward a number of days and we received an extremely rude phone call from the sales guy saying we didn’t reply to numerous emails and phone calls and we were wasting his time. at least we know one place we won’t be spending £40-£50k.
Tom Costin from Prestige Cars Kent in response to Just avoid.
Dear Sir/Madam, I would like to apologise for your experience with Prestige Cars Kent, this is certainly not indicative of our customer service whatsoever and I would appreciate your help in investigating this interaction so we can deal with the Sales Executive appropriately. If you would like to email me directly on tomcostin@prestigecarskent.co.uk for a confidential discussion it would be greatly appreciated. Once again, please accept my apologies for your experience and I hope you give us the chance to rectify this in the future. Sincerely, Tom Costin, Prestige Cars Kent.
I’m more than happy with the overall experience dealing with Prestige Cars Kent, and especially Luke Ring, he made the whole process easy and helped sort tax and Insurance. Even when Luke was printing paperwork the other staff made sure I was seen to and made me coffee and got me cold drinks. First class service all round! Already recommended to a friend to go and see Luke Ring about getting a new car. Having spoken to 3 dealers in total Luke Ring at Prestige Cars stood out above the rest. Well done Prestige Cars.
Reviewer has confirmed their email address
Service from Prestige Cars Kent in response to Amazing service and attitude 10/10*
Thank you for the great feedback! Kind regards Prestige Cars Kent
Purchased a car and warranty from Prestige Cars Kent. Car had faults and the warranty didn't cover these? nothing was explained to us during purchase and we are left with a faulty car and a very expensive warranty which is no good - they have now stopped communicating with us! I have requested a refund for the useless warranty but they have declined and will not even arrange for the faults to be fixed - dreadful
Reviewer has confirmed their email address
Tom Costin from Prestige Cars Kent in response to Very bad experience
Dear Sir/Madam, I apologise that it seems you have not had a positive experience with Prestige Cars Kent. We strive to give our customers the best customer service possible and take all feedback seriously. I would like to try and ascertain the breakdown in communication with yourself and pass it on to the correct member of staff so we can attempt to resolve this issue for you. I understand you have no provided your details but feel free to contact me directly via tomcostin@prestigecarskent.co.uk for a confidential discussion. Sincerely, Tom Costin, Prestige Cars Kent.
Big thanks to prestige cars I'm very happy with my new car.. all staff there were very nice and helpful.. last but definitely not least a big thanks to Luke ... I recommend anyone looking to buy a new car to visit them first before you go anywhere else... Cheers guys
Reviewer has confirmed their email address
Tom Costin from Prestige Cars Kent in response to 5 stars
Dear Daniel, thank you for leaving such a great review. We strive to offer our customers the best service around so it is encouraging to see that you have had a good experience. I will be sure to pass on your feedback directly to Luke. We look forward to assisting you again soon when you decide to purchase a new vehicle! Sincerely, Tom Costin, Prestige Cars Kent.
Thanks to Stephen and Nick at Prestige Cars Kent for their help and advise in purchasing my partners new car. A very helpful no-pressure non- patronising service.
Reviewer has confirmed their email address
Service from Prestige Cars Kent in response to Very Helpful – no pressure
Thank you for the great feedback! Kind regards Prestige Cars Kent
Prestige by name, back street service by nature! Cars are ghosting, not on site and staff time wasting, want you to turn up with an appointment and keep you hanging around.
Tom Costin from Prestige Cars Kent in response to Ghost cars
Dear Lisa, I apologise that you haven't had the best experience with us here at Prestige Cars Kent. We certainly do not intend to waste anyone's time whatsoever, Due to our rapid expansion, a small number of cars are stored at a secure compound less than a minute away from our main showroom. We value your feedback and it has been fed back to the senior management team. Please accept my apology for your experience and I hope you will consider us again in the future for your cur buying needs. Sincerely, Tom Costin, Prestige Cars Kent.
Started in 2012, Prestige Cars Kent is a family-run, independent dealership based in Orpington, Kent. We stock more than 200 prestige cars from Audi, to Rolls Royce. Each car undergoes a thorough 175-point inspection prior to sale and is supplied with a 12-month Warranty, underwritten by ourselves.
We are able to take in existing cars as part exchanges, and are able to offer finance options (we are authorised and regulated by the FCA). With a large panel of lenders, we are able to provide the best solution to meet individual circumstances.
Selling hundreds of cars a year, usually with a Service Pack, has driven demand to provide car servicing. Whilst we have delivered this for a little while now, in early 2020 we were delighted to open our dedicated car Service Centre, just down the road in Orpington. With 13 service ramps, manned by main-dealer trained technicians using the latest equipment, our aim is to provide better service than a prestige main dealer at a considerably lower cost.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1218 | |
| Very Good | 183 | |
| Average | 2 | |
| Poor | 11 | |
| Terrible | 20 |
Prestige Cars Kent
Hewitts Farm Cottages Hewitts Road
Orpington
Greater London
BR6 7QR
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 08.30 - 17.00 |
| Sun | 10.00 - 16.00 |
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