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94% Recommend
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1,433 reviews from our car dealer reviews community
Leave a review for Prestige Cars Kent
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1,433 reviews from our car dealer reviews community

Leave a review for Prestige Cars Kent
Leave a review
"Completely Messed About"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Several calls to confirm that the car would be definitely ready to buy/drive away after a set time. So we duly arrived and then the bullshit started- a phone call to say it wouldn’t be ready- the old buckled wheel story, so we called in and were promised it would be ready in a couple of days and somehow we agreed 1000 deposit to hold it until ready. The next day we were told it had been withdrawn from sale as the owner had decided not to sell it. It does look like they have good cars here but I am not prepared to waste my time being led up a long long garden path to buy one.

"Run for the hills"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not bother with Prestige Car Kent. Polite at first BUT sell cars not fitting the perfect description ... sell warranties that are worthless .. Ignore. Lie and once they have your money !! You’ve had it .

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"Do not send any money"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prestige Cars Kent told me my finance was accepted and that I needed to pay a deposit. As soon as I sent money all contact stopped. Once I finally got hold of someone they told me that the finance company had ‘changed their minds’. I asked for my deposit back and am still waiting a month later. This is a scheme to make more money. Avoid

"BAD COMPANY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spoke to Prestige Cars Kent regarding a purchase of an Audi A7. Paid the £1000 deposit and they clearly stated that this is fully refundable to me if I do not proceed with the Car 2 Days later I stated I know longer want the car and want my deposit back after numerous emails from me I do not want the car. His so called manager would not even speak with me refused the refund due for 'preparing the car costs'! He claimed I threatened him as he outright called me and my wife a liar pretending he did not say refund. I have know reported them to the bank and will put up reviews everywhere to call out these. STAY AWAY FROM PRESTIGE CARS KENT YOU HAVE BEEN WARNED!

"Poor after sale service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor service for car warranty at prestige cars kent,waiting for months to appointment den when come appointment canceled,always lie in the phone,waisted lots of time and make me feel stressful all the time.dont do that bro.my car milege is not correct is well.

"Deposit taken sold car "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I put a deposit on this car and expected to pick it up. When I rang the company they sold the car and 3 weeks later I’m still waiting for my deposit. I will never use this firm again very unprofessional.

"Absolute nightmere"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove all the way for 60 miles to find out the car is being sold. Still waiting for the deposit to be returned.

"Worse dealership Iv been to"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would never use again. took my deposit and then messed me around

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Range Rover from Prestige Cars of Kent. Only can only say good things about the quality of service. I found the car online and arranged an appointment with David over the phone who was very helpful. On arrival to the showroom, our car was waiting outside the showroom and professionally cleaned. We was greeted by Nick who showed us around the car. There where a few wear and tear marks on the car that I spotted and Nick confirmed that they would repair all minor damage prior to the car being sold. We where looking for a car with black wheels and the car we where looking at had silver. Once again, Nick offered to get the wheels painted. We agreed a deal and was treated very well by the staff. The car was turned out straight into prep and turned around within a week. When I collected the car looked brand new and the staff all offered there congratulations on a new car purchase. The black wheels looked amazing and tip the car off perfectly. A big thank you to David, the business manager Steve and especially Nick who was fantastic and very helpful. Highly recommended prestige car dealer and I would definitely buy again!

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Thank you for the great feedback! Kind regards Prestige Cars Kent

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"A very poor service from start to finish"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I viewed (12/1/2018) a Mercedes convertible (E350) and identified two defects which they agreed to fix before advising me to come in to collect! At collection (18/1/2018) six days later only one problem was rectified, they booked the Mercedes into their workshop 7 weeks and 5 days after collection (13/3/2018) as they were very busy! After waiting for about two hours to get a courtesy car, a defective and dirty VW Polo was presented to me, the red brake lights came on intermittently and I only managed to drive the 20 miles home and used another car! By the way their excess for any damage is £2500.00! The job was to replace a seal and trim so should take less than a day but after 4 days they called me (17/3/2018) to say that they had fitted it and the finish was very poor so they would need time to refit another one and as that was on a Saturday I would have it on Monday or Tuesday. I called on Tuesday but was told it would be ready by Wednesday or the latest Thursday. On Thursday (22/3/2018) some 9 days after leaving the car they said a defective part was supplied by Mercedes Benz and requested more time to get the job completed. Being fully frustrated by their incompetence, I told them to let me have the car back in the same condition and I will take it to Mercedes Benz to have the job properly done! Thomas Edwards offered apologies at least three times but all these excuses only prove their incompetence, so this dealership should be avoided unless you have a lot of time to waste!! I wish I had read the reviews before buying from Prestige Cars Kent, it would certainly save me a lot of time and energy. I have had good service from Porsche in West London and East London and also from Mercedes Benz in Caterham, so this level of frustration is abnormal! Certainly not one I would recommend!!

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Dealership Information

Started in 2012, Prestige Cars Kent is a family-run, independent dealership based in Orpington, Kent. We stock more than 200 prestige cars from Audi, to Rolls Royce. Each car undergoes a thorough 175-point inspection prior to sale and is supplied with a 12-month Warranty, underwritten by ourselves.

We are able to take in existing cars as part exchanges, and are able to offer finance options (we are authorised and regulated by the FCA). With a large panel of lenders, we are able to provide the best solution to meet individual circumstances.

Selling hundreds of cars a year, usually with a Service Pack, has driven demand to provide car servicing. Whilst we have delivered this for a little while now, in early 2020 we were delighted to open our dedicated car Service Centre, just down the road in Orpington. With 13 service ramps, manned by main-dealer trained technicians using the latest equipment, our aim is to provide better service than a prestige main dealer at a considerably lower cost.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1433 reviews4.7 out of 5 stars — Rated Excellent
Excellent
1217
Very Good
183
Average
2
Poor
11
Terrible
20

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    Contact Information

    Address

    Prestige Cars Kent
    Hewitts Farm Cottages Hewitts Road
    Orpington
    Greater London
    BR6 7QR

    Get in touch

    01689 660385
    http://www.prestigecarskent.co.uk

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    94%
    Would recommend this dealer to family and friends
    96%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Cars Kent

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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