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169 reviews from our car dealer reviews community
Leave a review for Prestige Motors Direct
Leave a review

169 reviews from our car dealer reviews community

Leave a review for Prestige Motors Direct
Leave a review
"steve"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor place the radio dont work on my audi and i took it back and they said they looked and ordered a part for the audi amp on the 10th dec 2015 and its now 10th feb 2016 and still no call off them. I kept ringing them and they told me not to ring as they would contact me and guess what it was bull shit cos me and my brother looked at the amp and it works so they didnt even check it plus when connected the car battery went flat and i went to audi and they told me its an electric fault and i this this place knew that. That is why the amp was not connected and when i went to view the car they kept me busy and chatting so i didnt notice things on the car . There was scratches on the boot handle was bent like it had been reversed into some thing also my rear tyre had 68 psi in and when i told them i basically got called a liar .... all i say STAY CLEAR OF THIS CLEAR OF THIS PLACE PEOPLE.

Nicole in response to steve

Sorry to hear you are not happy. I do apologise that your radio didn't work but we did manage to get you a replacement. I understand your frustration of the time scale in regard to waiting but this is out of our control as the radio came from a independent supplier.

"Lee"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolute joke of a place, ruined my experience of buying a car.There has been problem after problems- been back 6 times promised to do fanbelt and scratches on car, waited a week to pick the car up and when i go for it none of the work was done. They told me to bring it back so did they did the scratches- no fanbelt, told to go back again, went back they had the wrong belt get the belt put on. I pick the car up day after the belt screaming again, waited just over two weeks to be sorted had a towbar fitted elsewhere and when the guy took the trim out the inside of my boot- the in side of the car has been on fire at some point and was full of water. Like i say never again will i use prestige motor not even if i was on fire my self and needed putting out.

Nicole in response to Lee

Sorry to see you feel you had a bad experience. We do constantly review our after sale policy to ensure they are met to the highest of standards and therefore meet customers expectations. Glad to hear that we managed to resolve this for you.

"Mark"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In the process of starting court procidings along with trading standards fitted a part to a car that was not up to scratches promised me an MOT then claimed to know nothing about it. Let me drive around with illegal number plates on the car when first sold it to me but said "if you get a pulled tell them your in the process of getting the Rev changed, but when I went back to get the reg changed the "sales man" had been sacked and they had no idea ! Place is a joke business is run backwards trading standards have apparently been here with them before I'd avoid these like the plague my lesson has been learned

LynT in response to Mark

Sounds like my experience, Sadly these guys care nothing for return business and probably have a string of CCJs. They have a procedure set up to deal with all complains, fob off, lie, and just get rid. If you get annoyed they accuse you of being abusive. Go to court and sort em out.

Nicole from Prestige Motors Direct in response to Mark

Sorry to hear you are not happy with your experience with us here at Prestige Motors. With regards to number plate we are legally able to offer you to be able to drive away with the vehicle fit for road purpose as the number plates are getting changed.

"Lisa"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to prestige motors to look at a Vauxhall insignia. I had previously viewed 3 others which were all shoddy at other places. When I got to prestige I was met by Greg who works on sales. Greg showed me the car and was very knowledgeable on the car. Was not pushy and most of all was helpful. I purchased and the car was ready not long after and it's the best purchase I have made. Will definitely recommend greg and prestige.

Dean s in response to Lisa

This has not been verified and is probably just another prestige putting up false reviews

Nicole from Prestige Motors Direct in response to Lisa

Thank you so very much for your good feedback and review. Always lovely to know our customers are happy with their purchase and experience with us.

"A L McKERNEY"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car in December 2015, there was a small problem with my private number plate which meant it was not registered at time of sale, but ben from Prestige Cars sorted out the problem even put us on their insurance until paper came, and even called to our house to pick up paper work instead of us going back to the showroom. Up to now I am HAPPY.

Nicole from Prestige Motors Direct in response to A L McKERNEY

Thank you for your feedback. It means a lot here at Prestige Motors to know our customers have had a good experience.

"Coutogs"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car had problems and had to return to Prestige Motors Direct on two occasions. On the third time it broke down, I had to arrange fixing via my warranty which I had paid Prestige 1,000 pounds for - surprise surprise, it didn't exist! I returned the car to the garage and got them to fix the problem and to get my warranty set up. Now the sodding car has broken down again and my RAC warranty doesn't cover picking up the car, diagnostics or repair of the car as the RAC hourly rate is too expensive - so that's a 1,000 pounds of warranty which is useless. I WOULDN'T TOUCH PRESTIGE MOTORS IN NEWTON LE WILLOWS WITH A BARGE POLE -STEER CLEAR IF YOU CAN!

"Keith"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have purchased a bmw 330 ci and have been very happy with the garage and staff they are very helpful with advice and any small proplems i have had..

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"Tony T"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had the car a week when we noticed missing bodywork screws and bodywork /paint issues my own fault for not looking harder. The new tyre they put on was not the same make as the others legal yes but not right. Then we noticed the rear discs were corroded so had to replace those. Then it developed a knocking on the front roll bar which was loose and the air con was working and all of this within 300 miles of the purchase. Overall it has cost us a further £250.00 plus to sort all this. It was good advice to take a mechanic to inspect a vehicle you are planning to purchase but surely Prestige Motors Direct should be selling inspected and roadworthy cars .

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"Lynn"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy. Thanks to Prestige Motors in Newton Le Willows for making my indecisive search so much easier. I got what I really needed and at a great price. See you again in a few years.

"Kevin osayi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prestige motors are customer concern, the car was delivered to my house. They are efficient and understandable, thanks for that, I do really appreciate

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Dealership Information

Prestige Motors Direct are an established used car dealership based in the North East of England. They have a variety of models in stock from every day cars to high performance cars and 4x4's. This dealership has over 3000 cars in stock from all popular manufacturers. As well as used car sales this dealership also purchase cars for cash and welcome part exchanges. Finance options are available. Prestige Motors Direct are open for sales 7 days a week.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
169 reviews3.4 out of 5 stars — Rated Average
Excellent
92
Very Good
10
Average
11
Poor
22
Terrible
34

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  • Contact Information

    Address

    Prestige Motors Direct
    The Car Showroom Mill Lane
    Newton-le-Willows
    Merseyside
    WA12 8BG

    Get in touch

    http://www.prestige-motorsdirect.co.uk

    Opening times
    Mon 09:00 - 19:00
    Tue 09:00 - 19:00
    Wed 09:00 - 19:00
    Thu 09:00 - 19:00
    Fri 09:00 - 19:00
    Sat 09:00 - 17:00
    Sun 10:00 - 16:30

    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Motors Direct

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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