I recently had an experience with Rhondda Motor Company LTD that left me very disappointed. The customer service was far below the standard I expected from a so cold reputable company. Sales Process: The sales process was disorganized and confusing. It seemed like the left hand didn’t know what the right hand was doing. Response Time: The response time was another major issue. I had to wait for days to get a reply to my initial inquiry, and when I finally did, it was a generic response that didn’t address my specific questions. Follow-up emails were met with similar delays, making it impossible to get timely assistance. Customer Service: When I did manage to get through it was passed to a legal firm, the lack of empathy and unwillingness to help was startling. There was no attempt to understand my situation or to provide a solution. Instead, I was met with scripted responses that felt cold and impersonal. In conclusion, the poor customer service and inefficient sales process at Rhondda Motor Company LTD have made me realise that not all companies are customer friendly. A company that does not value its customers’ time or business is not one that I can recommend. I would urge anyone who purchases a vehicle has a thorough check by an external company like RAC or AA. So they can't hide behind legal people for their poor actions.

staff was super friendly and helpful when i was looking for my first car. very approachable and wasn’t pushy when it came to buying a car. i wasn’t made to feel pressured to buying a car from them, would 100% recommend to everyone.

Fuel Gauge faulty - ran out of fuel Brake warning light on - back brakes worn to excess Dashboard display cuts out Horrific water ingress - inside the car is soaked Oil light coming on Driving home from the garage the brake warning light came on. After owning this car for 48 hours it ran out of fuel leaving me stranded but showing over half a tank on the gauge. I called the garage. They told me they were aware of the brake warning light fault, it's just a faulty connection, they had checked the actual brakes which were fine and I have to expect things like this with an older car. Being a mechanic of 40 years and knowing the trade, this gave me alarm bells and the impression I was dealing with someone who would make excuses and get aggressive if necessary rather than repair the car to a decent selling condition. Of course the brake warning system should be functioning correctly but this guy is arguing it. Regarding the fuel gauge I would have to return the car and leave it while they fixed it. As a mechanic, I decided to fix it myself. Here is what I found. The rear brakes did not have a connection fault they were in fact worn out. The inner brake pad will always wear out faster than the outer pad but the outer pad is easier to check. The wheels show no signs of being removed recently to allow for a full brake inspection. The fuel gauge - I guess they didn't know about it, neither did I. But buying a car with a 3/4 tank of fuel and then running out is unexpected expense. The car needed new senders which was quite expensive.. Water Ingress - this is the bit that annoyed me most as I believe it was known about and masked over. What I mean by that is there was a huge puddle under the passenger floor mat that MUST have been known about when vacuuming and prepping the car. The water stank of staleness and this was masked over with what appeared to be a full bottle of aftershave. Once that had evaporated the car is left with a strong stagnant odor that can not possible be overlooked. Fixing the fault is a major operation involving stripping out the interior, seats and carpets to dry them out. Finding and fixing the ingress is not always so easy either... So far I have sealed the sunroofs and no better. Tomorrow I am having the windscreen removed and resealed. I hope this fixes it. If it does not I will need to strip out the dashboard to see where it is coming in. Dashboard display works fine when the car is cold but fades and disappears as the car warms up. This is possibly due to the car being left sodden inside affecting the electrics. Either way, again, they used the car when it was hot so should have picked that up. The car had an oil change before I collected it but the oil light soon stated coming on when I was going around corners. I had to top the oil up by 3.5 litres to get it to the right level. Overall I appreciate it was a cheap car, but from a dealer forecourt it should not have had these faults it was palmed off on me with. I am just glad I can repair it myself rather than having to deal with them again.

I was diagnosed with Multiple sclerosis and another serios illness last summer 2021 just after I had qualified as a Horticulturist and started to set up my own business, Reluctantly I had to sell my Van and tools because I could no longer work Due to the brain damage that was left after a serious flare-up. I decided it would be better to buy a family car to make the most of things with my partner and her daughter between flare-ups while I still can. I saw a Honda FRV with 6 seats which seemed a bit over priced but perfect for us to have some fun with so I went for it. I explained my situation with my health condition to the dealer, the reason for having to sell my van and the bad luck I'd just had. He told me that the car had just had a full service and was ready to take away that day. I couldn't drive it myself that day due to insurance reasons. As soon I drove it myself I could feel the clutch was really spongey and the biting point was right on the limit. I took it to my mechanic that I use and he told me that the clutch had completely gone. I bought it on the 23rd of September and rang them within the 28 days to tell them that it had a problem with the clutch. They told me to bring it back up to them and they would take a look at it for me which I was really pleased about. They called me back a few days later and said their mechanic had taken a look and it was fine and that I could come and collect it. On collection the salesman said that they had taken a look and it was fine and there was still a good few thousand miles on the clutch, I left there feeling really disappointed and parked it up. I then also started noticing an oil patch appearing on my drive but My Illness then got worse and I was stuck with a broken down car and no money. Once my M.S Flare-up had worn off I called my mechanic and had it booked in to change the clutch, Which he said it was worn down to the Rivets and probably one of the worst he had ever seen. While he was changing the clutch I asked him to have a look at the leak,, he noticed that the drivers side power steering hose had completely corroded and leaking fluid, Also the Rear back break cylinder was stuck and the breaks were binding. So far it has cost me over £1000 to have these issues rectified and there are still some issues to be resolved before the MOT next month. Admittedly Some of this cost was to have a full service done on the vehicle as we didn't feel safe driving around in it after being told that it had just had a service and was ready to take away that day. I would seriously think twice or definitely take an independent mechanic with you when inspecting the vehicle. My personal advice would be to just Avoid!!!,