I just bought a Merc from Riviera. The car is beautiful, and in first class condition. I dealt with Luca, who was courteous and helpful throughout. PH Scotland.

Where do I begin ? Sparkly car on the outside but not roadworthy. Total rip off !!! After getting on the motorway the car was shaking after 65mph . Breaks making atrocious noises . I was promised the car would be serviced and inspected. The alloys were not balanced or aligned . They were untouched. The most budget tyres slapped on some flashy alloys for great photos with no work to back it up. Took it to my garage and they refused to pay the £500 repair bill for new disks and breaks . Chasing them for my money looks like we’re going to court !

DO NOT BUY A VEHICLE FROM THESE LIARS!!!!!! Please heed this review and the many many alike it. This dealership is horrendously poor. They have no empathy or customer service once they have your cash. Do not deal with Richard, he's a grade A bu11sh1tter. They've had my kecks down and I've been left with several repair bills for a car that I was told is perfect. The brakes were unsafe for the road and when you have kids in the car it's a disgrace. I've been lied to about being reimbursed several times. They constantly lie and say they will do it and just simply don't. Stay away from these thieves of the industry, terrible ethics they will be reported to motor ombudsman, RMIF, and have a court claim on the way. Here comes the generic, we have never dealt with this person blah blah blah... Riviera automotive, Cleckheaton with Richard the liar, is where I went

Terrible communication, even before buying!!!! Do not like giving negative reviews but when it matters it has to be done, I have been in contact with Mo at Riviera for over a week regarding a vehicle for sale. firstly communication is not good enough, simple as that, and this is even before buying a car, reading other reviews states this. Sent me a video showing me a car within 3 minutes, buying from distance, again this isn't good enough. Best part though I gave him at least 3-4 days notice of me travelling to see the car from Cornwall which would take 7 hours, told me the car wouldn't be ready and prepped, fair enough, was then having a word with some Richard guy, and never got back to me to inform me that the car possibly be ready for me to drive away within 1-2 days, and I'm still waiting, really good job I didn't travel. Don't be a fool like me and wait on these, I'm lucky I believe dodging a bullet on this occasion, and will happily now buy from a main dealer, who's communication by the way, is far superior to this guy. And the other thing is they offer a warranty, that is absolute garbage, the company are appalling. My advice is to buy elsewhere, read their reviews, which has made me confirm to myself I have made the correct choice in avoiding them. Further to their incredibly inaccurate response, which is nothing more than petty due to myself leaving a review on the basis of my findings, Mo did not send a video of over 11 minutes so BS. I simply asked on the Saturday about coming up on the Tuesday, so in fairness you had notice, in fact as I did a check on one of the cars on my app called "know your car" and I had a notification that the mot had passed on the Sunday, plenty of notice for me to come up and look at the cars, I even said I would not drive one away until the following day, MO CLEARLY SAID I WILL CHAT TO RICHARD THE SALES DIRECTOR, WHICH HE DIDN'T GET BACK TO ME WITH A DEFINITIVE ANSWER, so good job I didn't spend said 7 hours driving isn't it. People need to know of how this car dealership is run, even before buying the car. I HAVE WHATSAPP MESSAGES SHOWING CLEARLY THE LONG DURATION OF MESSAGES BEING REPLIED TO, AND NOT EVEN AT ALL. I will leave with this, My main dealer at Sytner Newport can verify when and what time I was receiving messages from their impeccable sales representative, outside of office hours, and even on days off, such as today, they have gone above and beyond, yet I still gave you a chance as I did like the cars you stock, but again, I have for sure dodged a bullet and live to tell this tale. Funny how as soon as I left the review, guess what folks???????? I got a message from Riviera!!!!!! Stay away, is all I'll say!!!!! " You then sent a message to Mo saying that you would call him to discuss shortly. The next thing Mo heard from you was when you left this review 2 days later." ABSOLUTE BS, MO READ ABOVE WHEN MO WAS TALKING TO RICHARD, HE NEVER REPLIED, ABSOLUTE GARBAGE OF A COMPANY STAY THE HELL AWAY, VERY PETTY AND PATHETIC. AND ABSOLUTE LIARS, READ OTHER REVIEWS FROM OTHER CUSTOMERS, SAYS IT ALL!!!!!!!!!!!!!

NEW ******** AVOID*********** brought a Mercedes’ E class, was promised full service on the car, when the motor arrived the new brake pads fitted was non Mercedes’ and the car was making an awful noise, so why it was in the garage I had them check if the car was serviced, guess what nothing was touched! I have proof that service was carried out including a cabin filter change, oil filter change and oil change. Nothing was done the same parts was still on the car from when it was probably made.even sending me a copy of the receipt that they purchased the parts, but clearly not put on my car! Also they purchased non Mercedes’ parts and clear evidence on the photos original Mercedes’ filters still on, couldn’t even be bothered to put non genuine parts on, and the state of the filters. Not only that sent the car down with a stone chip on the front windscreen, now they are refusing to pay me back for the service I had to get carried out that they are adamant they carried out, does these pictures look like it has just been changed ?? Had nothing but grief and problems with this garage. Everyone avoid and don’t go through the pain I have been through. Don’t even waste your time with this place, clearly don’t appreciate your custom and just trying to screw you for every penny they can get!

Brilliant service start to finish well done Mo. Excellent costumer service Mo listened to every fine detail we had and helped us step by step.. 5* rating. Kuldip

10 out of 10 to Mo and team.. My 2nd car in as many years from Riviera.... Mo deliveredon every promise when I purchased my c63s....stunning car....no hassle....thanks again well pleased