56 reviews from our car dealer reviews community
Leave a review for Rogers Of Brock
Leave a review

56 reviews from our car dealer reviews community

Leave a review for Rogers Of Brock
Leave a review
"Excellent Customer Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Adam and Chris went the extra mile to to solve my issues. Nothing was to much trouble. These guys know what they are doing. Very Professional.

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+1 Found this review helpful
"Fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband and I have bought cars from Rogers of brock for over 15 years Absolutely brilliant service brilliant cars Adam and the team so helpful and pleasant Never had any issues with the cars Will always use Rogers of Brock Trustworthy and very knowledge

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"Avoid at all costs "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay away from Rogers of Brock (RoB). Bought a 3 series from RoB which has had nothing but issues. As soon as I took the car on the motorway on the way home I noticed a rumble sound. I rang up and was told to take the car to their local garage they use, Green Lane. Took the car in, no issues could be found. I have since taken it to two other garages who have walked away from the car as it's too much to take on! So far it's needed coils changing, wiper jets (which were done on the latest mot from their local garage, so Green Lane did fix that for free), and now I'm told the rumble sound that has been the ongoing issue is the prop shaft, and drive shaft. I have tried to make contact for a refund and they are denying all knowledge of the issue (rumble sound). They are also refusing to fix the car which I would have accepted, I was just pointed to their warranty company which is pretty worthless. I wish I had emailed RoB from the start as Green Lane Garage are also saying I did not mention anything to them. So they are clearly pretty closely linked. The sales/con man said he drove the car 400 miles before sale and saw no problem, and because it's been 8 months and the car has been driven about 3k miles (just pottering around due to lockdown, and with the issues that keep cropping up at speeds so no motorway journeys). I've done a motorway trip to London where rumble sound happened 3 days after purchase and again to Manchester when the check oil warning came on. I've had the clutch go and revs shot up with a really bad sulphur smell filling the car, it's gone into limp move on occasions too. I'm having to use my partner's car, and I'm £8k down due to these liars and absolute con artists. I have advised everyone I know to avoid this company. I also actually found someone I know who purchased a 4x4 from them which was full of issues and ended up just getting scrapped. I can tell from the other reviews and RoB replies they know exactly what they are doing to get away with ripping people off. Check out independent reviews sites, not Google reviews which they can control (2* instead of 4*). I would advise anyone, even someone I didn't like, to steer clear of RoB. If you do, make sure you fully check the car out, or get it checked by a professional, test drive on all road types (if they bother to put any fuel in it for you to do so), and email any problems instead of calling so there is evidence from the start.

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+28 Found this review helpful

Rogers of Brock from Rogers Of Brock in response to Avoid at all costs

I am sorry to hear that you are not happy with your purchase but all of our vehicles are provided with a 12 month parts & labour warranty which paid out for your wiper jet fault/coil pack and warning light. At no point have any other faults been found e.g the clutch nor any rumbling noise. You contacted the warranty company 04/05/21 (6 months after purchase) regarding the alleged rumbling noise and were advised to get a diagnosis and quote from a garage of your choice. it is now November and the warranty company are still awaiting a quote. May I respectfully point out at no time have we refused to fix any issues you have raised but are unable to assist you without a diagnosis and quote. I am also somewhat confused you say that you are unable to use the car, yet it passed its MOT with no issues just 3 weeks ago having covered approx 5,500 miles since purchase.

James Diver in response to Avoid at all costs

I made all faults clear over phone which was clearly a mistake. I've arranged for this to get fixed myself because the garages you recommend and work with are useless, as is your warranty company. May I respectfully point out you did refuse and said you and the garage would testify against me, and because nothing was put in writing from myself at the start there was nothing I could do. I've only covered 5500 miles in the year because most the time the car was not useable. I've spent over 3k on the drive shafts, callipers which were put on incorrectly, and brake discs and pads. It's working perfectly now, no thanks to you or your incompetence.

James Diver in response to Avoid at all costs

I made all faults clear over phone which was clearly a mistake. I've arranged for this to get fixed myself because the garages you recommend and work with are useless, as is your warranty company. May I respectfully point out you did refuse and said you and the garage would testify against me, and because nothing was put in writing from myself at the start there was nothing I could do. I've only covered 5500 miles in the year because most the time the car was not useable. I've spent over 3k on the drive shafts, callipers which were put on incorrectly, and brake discs and pads. It's working perfectly now, no thanks to you or your incompetence.

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"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Deposit placed on vehicle with assurances it would be available for collection within a week. Specifically queried registration documentation as no history found. Was told that the vehicle ready to collect but I'd have to complete the purchase with someone else's private number plate on, and then transfer over at a later date. Sales staff were aware of this at the time as recalled examples of registration transfers taking 2 months to sort out. No credible response to complaint and request for deposit to be returned, just misrepresentation of clear facts, Latest is unless I transfer funding to complete the purchase within 24 hrs, car will be sold to someone else. Shocking. Trading standards are now involved. I've dealt with this company in the past without issue and am very disappointed in the handling of this. There's plenty of reputable dealers out there and auto trader and ebay are full of cars - so just be very wary of this outfit. Please avoid

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+19 Found this review helpful
"Mercedes SLK"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter has just been to view an immaculate silver SLK - I would have usually gone with her but I am working abroad. The sales executive Adam was lovely with her and explained in detail the workings of the car and insisted she took it out for a drive. She ultimately bought it, She got a fantastic part exchange for her old car without him even seeing the as she was in my wife's. My daughter has commented of the caring and professional manner in which she was treated by everyone at Roger's of Brock and I have no hesitation in recommending them for you daughter's or even your own next car. Thanks Adam and Team David Corrin

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+3 Found this review helpful
"Rogers of Brock car sales."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the service from this company,Adam was very helpful no pushy sale talk just up front about everything and gave some good advice, one surprise was when he handed me the key for a test drive and said go enjoy your self. once again thanks Adam.

"Great choice and service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car a few months ago from Rogers of Brock and could not be happier with my purchase, thank you

"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just collected my second car from Rogers of Brock and received the usual great service. Thanks guys

"Phil Longton"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well worth the long journey to collect my new car from Rogers of Brock, car was better than described thanks.

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"Safety is not their priority. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I will never reccomend Rogers of Brock for as long as I walk this earth. Dangerous cars, dangerous attitudes, they don't care about anyones safety as long as they get coin in their back pocket. Hopefully someone can put them out of business before they kill someone with the death traps they sell.

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+42 Found this review helpful

Anon in response to Safety is not their priority.

Late husband had a nightmare with this company a few years back. Suspiciously glowing reviews on the trader site,very similar in phrasing.

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Dealership Information

Welcome to Rogers of Brock

Reputations are earned over time not bought overnight, anyone can build a fancy website and make empty promises. At Rogers of Brock we aim to give you a warm Lancashire welcome, put you at ease and provide a stress free, honest car buying experience with no pushy salesmen and no gimmicky add-ons.

Established in 1982 and on the same site and same ownership ever since, Rogers of Brock are one of Lancashire's largest independent used car retailers. Initially operating as a franchised Renault dealership, the business grew throughout the 1980s adding Hyundai to the fold toward the end of the decade. Moving forwards to the end of the 1990s amid the growing commercialisation of car retailing the decision was taken to concentrate on supplying high quality used cars prepared to the same high standards one would expect from an authorised main dealer. This decision has seen Rogers of Brock grow from strength to strength with satisfied customers from all over the UK, our reputation speaks for itself with a large proportion of our used car sales being to repeat customers and from recommendations.

At our site just north of Preston near to the market town of Garstang, nestled between the A6 and the Lancaster Canal we have up to 100 used cars on display, all hand-picked by our team of expert buyers. As you would expect all our cars are HPI Clear, MOT'd and Serviced where applicable, undergo a 140 point pre-delivery inspection, professional valet and come with a 12 Months UK Wide Comprehensive Used Car Warranty which can be extended a further 24 months if required.

If you are visiting us from outside the local area why not make a day of it, we are located close to Barton Grange Garden Centre where you can try your hand at Crazy Golf, Curling or even visit the restaurant and visit the cinema, Rogers of Brock are only a few hundred feet away at the side of the Shell Garage.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1982

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
56 reviews4.4 out of 5 stars — Rated Very Good
Excellent
45
Very Good
2
Average
3
Poor
0
Terrible
6

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    Contact Information

    Address

    Rogers Of Brock
    Claughton Garage Garstang Road
    Preston
    Lancashire
    PR3 0GA

    Get in touch

    01995 641200
    http://www.rogersofbrockpreston.co.uk

    Opening times
    Mon 09.30 - 17.00
    Tue 09.30 - 17.00
    Wed 09.30 - 17.00
    Thu 09.30 - 17.00
    Fri 09.30 - 17.00
    Sat 09.30 - 17.00
    Sun 11.00 - 16.00

    Dealership Statistics

    83%
    Would recommend this dealer to family and friends
    12%
    Percent of reviews responded to by this dealer

    Additional Information About Rogers Of Brock

    Company Formed: 1982
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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