I purchased my 430d xdrive from S James Prestige in February 2020 and the sales service from Khloe was outstanding and the aftersales service I have received has been of the highest standards. Any queries I had or questions I wanted to ask were answered swiftly and appropriately. I will 100% looking to purchase my next vehicle from S James prestige as not only do they have oustanding vehicles but I am always made to feel at home with the S James Prestige team.

Very professional and great in getting back to you and working with you to obtain your requirements, provide a great service and would use them again in future

Great service from the team at S James Prestige.

Sent a deposit over a week ago and had no contact since. Asked for over a week for a walk around video which it says on the advert is available to have just been told on the phone that the car in the photos isnt the car I will be buying its a look a like and this is why they cant give me the video. Wont refund me my deposit.

Due to a sudden change in circumstance i was unable to purchase the car that i had reserved. After a few phone calls i was able to get 50% of my ‘non-refundable’ deposit back. This shows the goodwill that the company has. I will look to buy from these guys when i am in a position to do so.

We arrived today to collect our new car, on arrival the car wasn’t ready. Then a customer arrived after us for a later appointment and there car was ready valeted and park on the front when he arrived. After around 15 minutes our car came round - there was damage on the car which after us pointing it out it was improved whilst we waited but not once was there an apology or any level of customer service - once we were happy with the condition of the vehicle I left leaving my partner to finish the paperwork. Roughly an hour into my journey home my partner called me to ask me to come back as after leaving site the car was seriously smoking and had a horrendous smell . He took the car back to the site and was told the mechanics would take a look and take it on a drive, after this even though he told them he didn’t want the car they insisted he took it for another drive, the car didn’t smoke this time but did have an awful smell the same as the previous drive, the handover executive agreed the car had a awful smell. After arguing the toss and him confirming several times he wasn’t having the car which they just tried to brush over because it hadn’t smoked the second time he took it out, they thought this was acceptable and he should take the car. He Finally got his point Across and was told the finance would be cancelled Monday and the £149 prep fee and the road tax would be refunded but the £500 deposit was non refundable. After over an hour back and forth they finally agreed to refund the £500 but the handover executive had clearly been told not to give us this back initially as he was very stubborn, there was no manager on site and no one came to speak to my partner to apologise or offer any help. In total he was there for over 4 hours to come away with no car. Along with in total a 270 mile round trip (with no compensation offered ) we are now looking again for another car. Absolutely Disgusting avoid at all costs.

I called this place 3 times now to get some info regarding a BMW 320d first guy said he will get back to me with full details on car, which he obviously didn’t, second time I rang this rude women answered the phone, she had no customer service skill, I first thought maybe it was the wrong number, 3rd time I called back they just the same thing, rude, rude and rude

Terrible customer service. They use old tricks to lure you to bye the cars they want to sell. They advert cheap and good deals. Witch are gone in any time that you call. Even when the car is not in shop yet is already sold. And then, they offert to you the car they want to sell. Such a disappointment. I’m asking what other tricks they hiding. Prestige.....what a prestige!?