I called this place 3 times now to get some info regarding a BMW 320d first guy said he will get back to me with full details on car, which he obviously didn’t, second time I rang this rude women answered the phone, she had no customer service skill, I first thought maybe it was the wrong number, 3rd time I called back they just the same thing, rude, rude and rude

Terrible customer service. They use old tricks to lure you to bye the cars they want to sell. They advert cheap and good deals. Witch are gone in any time that you call. Even when the car is not in shop yet is already sold. And then, they offert to you the car they want to sell. Such a disappointment. I’m asking what other tricks they hiding. Prestige.....what a prestige!?

Was going to buy a BMW from S James until I realised the photos of the cars are not the actual car that you will be purchasing. I then read the reviews and it's plain to see you would be truly bonkers to buy a car from this company. Read them yourselves. Cheap replica alloys,budget tyres(on high performance cars) Wrong width of tyres and cheap replica body kits, glued on, plus car looking nothing like the one in the advert.and photos. Make your own mind up!!!!!

Superb service from start to finish, not your usual car dealer setup - amazing setting with very up market feel to the viewing area and offices. Service was outstanding and made to feel very relaxed and the transaction was very straight forward as I couldn’t fault the car. We did have a slight issue after the purchase but it was rectified fast and efficiently. I read the reviews on here prior and it almost put me off, therefore I felt compelled to give them the benefit of the doubt.

Hi All I would seriously think twice before using 'sjprestige' and my experience were horrenous! Firstly it's the ONLY car retailer in the land who does not refund when buying online line WHICH IS AGAINST THE DISTANCE SELLING LAWS but not onlt that, when your buying 'they call you every day all nicley nicley then when and if you change your mind, their attitude changes dramatically that's when you can get hold of someone when they know your cancelling a sale. In addition to this, they advertise vehicles with quotes like, dechomed and 22" alloys and privacy glass. What they don't tell is they cheaply wrap a film around any Chrome, use after market alloys then put a branded centre cap on to make them look 0riginal then again put a cheap privacy film on windows instead of replacing the glass. This is the worst car company I have ever dealt with AVOID AVOID AVOID!

"All style, no substance" Given I have worked within the automotive industry for over 15 years, I am typically not one to write negative reviews, however in this case I feel the need to share my recent experience of SJames Prestige. In sales terms, I would consider myself as a 'red hot lead' given my frequent interest in new vehicle stock that this dealer had available. Following several unanswered phone calls to the sales team, I did finally get the call back so I could express my interest in a specific car, however during the call I found it a challenge to extract any detailed information about the car and was only being given 'topline' information and found there was a real reluctance to share information, which is what any new car buyer really needs. I should also point out that I sensed I was being rushed throughout each call with the sales team, but I was prepared to give the benefit of doubt as it could be duly explained if the individual was new into the business and had some level of inexperience. It was mentioned that they sell vehicles easily and quickly (classic sales line); which might be true, but it did not do anything to enhance my own customer experience but actually only added to my feeling that the company approaches its new business leads with a fair amount of complacency and arrogance. I since received a limited responses via email, and when asked for a factual breakdown about a specific car (historical, MOT renewal, finance application, payment information) all important standard questions, I since received no response at all, which is where is has now been left. I find it hard to believe that any reasonable or normal person would part with large amounts of money towards a non-refundable deposit to secure a car without viewing/test driving it first (each one I enquired about was off site!) and without the key facts of information that any new buyer would absolutely need and expect! If you are prepared to work through the pretentiousness, I would urge any interested in purchasing a vehicle to tread cautious, and do their due diligence.

excellent, knowledgeable, friendly service.