Disgusting after sales from SM Car Sales Lancaster, wasted so much of my time asked me to come over from Glasgow to Lancaster to get the car fixed and had no parts and nothing else ready and since then not answering phone calls for two weeks, if you still want to deal with this dealer make sure you take your car to independent garage before you commit to buy because I was told that the car was fully inspected and it hasn't been. I am taking this to trading standards. Don't look at the fake reviews on Facebook look elsewhere like here where it's all been checked

Terrible after sales service, take your car to independent garage before you buy off SM Car Sales Lancaster.

Bought citreon c4 from sm cars S cottage was really helpful ,nothing was to much trouble. Shall recommend sm cars to family and friends. Fantastic service from first phone call to completing the deal . THANKS!! CHARLES RUSHTON BLACKPOOL

I called SM Car Sales Lancaster about the car I was interested in and the salesman was friendly and communication and service was extremely good! The dealership even delivered the car for me which was over 200 miles (5 hour drive) The Car was described well and when it got delivered I wasn't disappointed. Would definitely recommend this Dealership and would buy again in the future. Thanks SMC Car Sales for the great car and the fantastic service!

I bought this car November 2016, since I've bought it I've had no logbook and for ever told that it's on its way. I've rang the owner a few times and he informed me that dvla have sent it which they ain't and to top that off after being told the car is totally fine. I've had a waterpump go including cambelt an engine management light come on boost pipe problems and they refuse to answer my calls or messages don't buy from SM Car Sales in Lancaster unless you want to be messed about.

Disgraceful Customer Service. My Boyfriend and I traded a car in at the end of April for a Skoda Fabia. We were informed that it had had a full service. However whilst driving it back to Cumbria, the car developed a fault. Throughout the three months of warranty we had numerous problems with the car. During the last month of warranty the gear box became problematic. As a result we lost third gear all together. When we spoke to SM Car Sales, they said they would fix the Gear Box with no charge. However we are now two months down the line and they have booked it in on numerous occasions, but then contacted us to cancel. It was booked in for tomorrow morning, we explained we would have to drop it off this afternoon due to work commitments. They said that would be fine and they would have a courtesy car ready for us. However we got there after nearly a two hour drive for them to inform us that they did not have a courtesy car. Not only did they not have a courtesy car, they didn't even have in written in the diary. We have felt that they have no interest in their customers once they have purchased a car. As we are at a loss both financially and not having a fully working car that is safe to drive, we are taking SM Car Sales, Lancaster to court. We have been fobbed off that many times, we are getting no where, we are just going round in circles. We will definitely not be buying or selling any more cars with SM Car Sales in Lancaster.