49% Reviews
replied to
90% Recommend
to friend


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115 reviews from our car dealer reviews community
Leave a review for SMC Cars and Commercials
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115 reviews from our car dealer reviews community

Leave a review for SMC Cars and Commercials
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"Highly recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great company to buy a car from. Great customer service. Didn’t feel pushed into buying anything, just received great advice. In the end bought myself a lovely bmw. Would recommend to anyone to buy from here!!!!

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+0 Found this review helpful

Courtnie from SMC Cars and Commercials in response to Highly recommended

Hi, Thanks for a great review! Regards, SMC Team

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"Highly Recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my little Ka from Joe, no pressure sale and he was very helpful throughout. Aftersales was excellent too!

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Courtnie from SMC Cars and Commercials in response to Highly Recommended

Hi, Thanks for a great review! Regards, SMC Team

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"A joke would be a compliment"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All I can say js that I unfortunately purchased a car from SMC. I thought that as an AA approved dealership they’d be on the ball, not the case. Sold me a car with more faults than I can throw a stick at. Yea they were nice enough to give me a years warranty as an apology, but I’m going to be out of pocket. Spoke to them today and they said no faults were recorded when they sent the car to me…mmm right! Luckily I know the code for the in car diagnostics and the codes that were there when they took the car back were there on return after supposedly fixing it. Now the car won’t start at all. The car had nearly 6 thousand miles more than advertised and when I left a review elsewhere they responded “the increase was due to them taking it back and fixing it”. Where did they drive it to, New York!! Think long and hard before buying from them.

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"Great Service by Jamie at SMC"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall Cascada a month ago, I dealt with Jamie, he was very knowledgeable and helpful, I couldn't get to see the car for a week as I lived over a 120 miles away, but I was allowed to leave a small deposit and promised it wouldn't be sold until I had viewed it. When I arrived the car was spotless, and took it away within the hour, I've had it over a month and it drives like a dream. I would highly recommend this garage if you are looking for a car.

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Simon from SMC Cars and Commercials in response to Great Service by Jamie at SMC

Hi, Thanks for a great review! Regards, SMC Team

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"Advice is leave and buy elsewhere."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Smart for two car was advertised as excellent condition inside was good but the car was brought unseen, a big mistake. I was assured that it was in excellent condition, but no service was carried out prior to delivery to Clacton on a low loader. Thank goodness it was not driven, the brake master cylinder, radiator top up tank and washers were virtually empty and which was advertised as drive away today, which due to unforeseen circumstances was not possible. The sump was also overfilled with oil by over two litres, by the way the oil and filter were not changed as asked, thank goodness the car was not driven otherwise the catalytic converter would have been wrecked or the head gasket blown. The plastic panoramic roof was stained with what appeared to be limescale and defied all attempts to clean it. Remember this was advertised as excellecnt condition. The sales team must have been rubbing their hands with glee that they ever managed to sell that car and showed total disregard as to the rectification of it's faults. Half of the ownership details were missing as were the MOT certificates. I had to do detailed history check on the vehicle myself and pay for the same. My advice is go somewhere else to change your car. Do NOT use this company unless you wish your valid complaints to be ignored. I wonder if they know anything about cars. M. Hook.

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"Fabulous reliable local garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really friendly knowledgeable helpful and quick service and purchase!

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Simon from SMC Cars and Commercials in response to Fabulous reliable local garage

Hi, Thanks for a great review! Regards, SMC Team

"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new Fiat 500 up from SMC Cars and Commercials i couldnt be more pleased. Nice friendly staff, great cars nothing was too much effort. Would definitely recommend.

Simon Morris from SMC Cars and Commercials in response to Great Service

Thanks for your great review. Enjoy your new car.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a lovely car from Jamie at their new branch in Chelmsford. I am so pleased Finance arranged on the spot and was able to get the car delivered same day. Thanks guys Val

Simon Morris from SMC Cars and Commercials in response to Great Service

Thanks for your great review Christopher. Enjoy your new car.

"SMC Cars & Commercials "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic experience buying from SMC, just opened up new dealership in Chelmsford, great price for part ex and extended warranty for new car. Guy's all very nice and not pushy and covid safe. Arranged finance on the day and drove the car away same day. Would definitely recommend buying a car from SMC.

Simon Morris from SMC Cars and Commercials in response to SMC Cars & Commercials

Thanks for your great review Christopher. Enjoy your new car.

"Fiat500x"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a fiat 500x and I discovered it had a problem 7 weeks into owning it. Jamie and Joe have done everything that can be done to be accommodating and fixing the problem with the car. I also live 93 miles away but they have managed the logistics of collecting the vehicle and leaving me a courtesy vehicle to use. In the climate we are currently in they have been more than fair and have even given me a year gold warranty for the inconvenience as the part required is on a 5 week hold. All in all , I believe these to be the cream of car dealers and will do all they can to resolve problems

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+0 Found this review helpful

Simon Morris from SMC Cars and Commercials in response to Fiat500x

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

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Dealership Information

We have changed our trading name from Shenfield Motor Company, We now trade as SMC Cars and Commercials

USED CARS AND COMMERCIALS FOR SALE IN ESSEX

Welcome to SMC Cars and Commercials, where you will find unbeatable value on quality used cars.

We are a family run business with over 35 years' experience in the motor trade at all levels. For fantastic offers and a great choice, visit our Chelmsford branch. We are your number one second hand car dealer located within easy reach of various towns around Essex, we can also arrange delivery nationwide. We pride ourselves in offering a fantastic range of quality used cars to suit your needs and budget.

All our cars are hand picked from our main dealer contacts and before we price our cars we research the market to make sure we are very competitive. We offer a wide range of services including used vehicle sales, Finance, Part Exchange, servicing, Recovery, MOTs and warranty.

FINANCE SPECIALISTS

We deal and are backed by a wide range of Finance companies including Black Horse, Close Motor Finance, Motonovo, Mann Island and First Response. If you have had any trouble in the past we have a wide range of schemes that may suit you.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
115 reviews4.6 out of 5 stars — Rated Excellent
Excellent
104
Very Good
0
Average
2
Poor
4
Terrible
5

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    Contact Information

    Address

    SMC Cars and Commercials
    372 - 376 Baddow Road
    Chelmsford
    Essex
    CM2 9RA

    Get in touch

    01245 961851
    http://www.shenfieldmotors.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About SMC Cars and Commercials

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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