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53 reviews from our car dealer reviews community
Leave a review for Stafford Audi
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53 reviews from our car dealer reviews community

Leave a review for Stafford Audi
Leave a review
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"The best customer service ever received "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This has to be the best customer service I've ever received from a salesman, especially in a car dealership. Everything was absolutely perfect from the moment I contacted them to the moment I drove away in my new Audi Q5. The car is spot on, its a dream to drive, super happy with it!! I strongly recommend visiting Stafford Audi if you are looking for a new or used Audi - you won't look back!

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Sharon from Stafford Audi in response to The best customer service ever received

Good afternoon, Alex. Thank you for your 5 star review. We are delighted to hear that you are in love with your new Audi Q5 and that the team at Stafford were very helpful and knowledgeable. We will of course pass on these fantastic comments to the dealership who will of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future. Sharon - Swanway Motor Group.

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"Easy, simple and stress-free"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm over the moon with my Q2, everything has been going perfectly since buying, it took a couple of days to get comfortable in it which is always the case with a new car, but I'm really happy with it now I've figured everything out. I was really pleased with Ricardo and how he dealt with me as a customer, he was very helpful, gave me no stress at all and took care of everything he could on my behalf, he made it very easy for me. I did travel quite a distance for the car and he helped me get to and from the dealership, he was highly accommodating in that sense. Nothing but top marks for Ricardo and Stafford Audi as a dealership!

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Jaime Rodgers from Stafford Audi in response to Easy, simple and stress-free

Good afternoon Charlie S, Thank you kindly for your recent review. We are so pleased that your experience with Ricardo and the dealership was stress free and helpful and that you are now enjoying your Q2. Thank you again for your custom and we look forward to welcoming you back again in the future. Jaime Rodgers - Swansway Motor Group

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"The customer service is incomparable"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I ad originally ordered my brand new Audi Q8 through a Manchester branch, and after weeks of been told the incorrect updates, and I was told they could do a quick turn around, I was finally told the car was stuck in Germany and would therefore be delayed a further few weeks. I was in need of a car and I couldn't wait that long, additionally, I didn't feel the service I received was satisfactory. I took back to online to search around and found another very similar Q8 with a high spec available at Stafford Audi, I called and spoke to Leigh, who was more helpful in a couple of minutes than the weeks I'd been dealing with the other branch. Leigh promised a quick turn around, and delivered on that! I was really impressed with how easy and straightforward the process was. The customer service was incomparable. I had a fault pretty much straight away on the car but Leigh got someone to come out and check it and they got it sorted there and then, there has been nothing since then. The Q8 is a beautiful car, very different to the RR Velar I had before and unexpectedly, bigger than the Velar, its awesome, I love it! I would 100% revisit this branch and I highly recommend giving them a call if you are after a new Audi, you won't get better customer service than here!

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Jaime Rodgers from Stafford Audi in response to The customer service is incomparable

Good afternoon Will W, Thank you for taking the time to leave us a 5 Star Review. We are extremely pleased that we were able to offer you a quick turn around on your new Audi Q8 and that Leigh offered you with the help that you needed during your customer journey and also that your fault was dealt with in a timely manner. Can we take this time to thank you for your custom and we look forward to welcoming your back in the future. Jaime Rodgers - Swansway Motor Group

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"First hybrid vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely loving my Audi Q5 its really nice to drive, this is a hybrid and its the first time I've driven a hybrid, but I'm really pleased with it and how it handles, I've loved getting to know the car. Ricardo, the salesman, was absolutely excellent, he is a brilliant salesman and a great attitude, everything he did was spot on, he was fantastic! I will 100% be back to Stafford Audi when the time comes to upgrade or swap, but for now I'll thoroughly enjoy my new hybrid Q5!

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Jaime Rodgers from Stafford Audi in response to First hybrid vehicle

Good Afternoon Eric B, Thank you for your 5 Star Review. We are thrilled to hear that you are loving your new Hybrid Audi Q5 and that you had an excellent customer journey with Ricardo. We would like to thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"Best dealership I've dealt with in 40 years"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Now I've dealt with Audi in Stafford, this is what I will be looking for when one of my cars is up for renewal. I've never dealt with Audi before, its always been BMW, Mercedes or Land Rover, however the customer service is absolutely fantastic, it was amazing from end to end, they went above and beyond for me. I ended up here as the car was for my daughter as her first car, she liked the look of the A1 and somebody recommend Stafford Audi, luckily upon the first search they had a couple in to choose from. I went down with every intention of buying her a used car, but when I got there, I saw the brand new one for a great price and thought, ah screw it... I want her to be safe so I may as well put her in something new and reliable and something she wont have to spend money on for a few years, its perfect for her. To say she is made up with the car would be an understatement, she is absolutely buzzing with it, its hard to get her out of it! I was looked after by Luke and the sales manager Ed, and although there was a slight delay with the car, both Luke and Ed were fantastic in updating me, they stayed in touch and made it a breeze to deal with them. The communication from the start was excellent, I've not had that in all my 40 years of buying cars, I've never been to a dealership like it and now I'm kicking myself I've waiting all these years to find the perfect car dealership. The fact I wasn't buying myself a car, I wasn't sure what to look for but Luke was just fantastic, he showed me all the options including the used and new, there was no pressure to buy a new one whatsoever from Luke. Luke has a very successful career ahead of him if he carries on, nothing was too much trouble he put my mind at ease straight away and communicated very well. I am definitely tempted to look at the RS6 after New Year... And if not the RS6, I know 100% I will be back here for a car at some point. I will recommend Stafford Audi to anybody, it is the only dealership I have felt like I've received top tier customer service, no matter what product I was buying. Thank you Luke, Ed and the team here, you have not only made my daughter very happy, but made me feel at ease knowing she is in a cracking car!

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Sharon from Stafford Audi in response to Best dealership I've dealt with in 40 years

Good afternoon, Mr P. Thank you for your 5 star review. We are delighted to hear that your daughter is loving her new Audi A1 and it has given you peace of mind. We are thrilled that Luke, Ed and that the team at Stafford were very helpful and knowledgeable. We will of course pass on these fantastic comments to the dealership who will, of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future (maybe for a RS6 for yourself). Sharon - Swansway Motor Group.

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"Very good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with the A3, its exactly what I expected and Ricardo was very very good. Thank you.

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Jaime Rodgers from Stafford Audi in response to Very good

Good afternoon John G, Thank you for your 5 Star Review, We are pleased to hear that you are happy with your A3 and also that Ricardo was very very good. Thank you for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"Flawless process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Running smoothly, the new Audi A5 has been a delight, matched only by the impeccable service. From start to finish, everything has been flawless, with no issues to report. The team was not just helpful and friendly but thorough, ensuring a seamless experience. A solid 5-star rating with no complaints—I couldn't ask for more. While I'd gladly use their service again, I plan to keep hold of this car for the next five years. That's how much I've fallen in love with it!

Jaime Rodgers from Stafford Audi in response to Flawless process

Good afternoon David K, Thank you for your 5 Star Review. We are extremely pleased to hear that your journey with us was flawless from start to finish and that you have fallen in love with your new Audi A5. May we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"Brilliant A3!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy and more than pleased with the amazing Audi A3, LOVE IT! All is cool and going well, the team were brilliant to deal with and the car is a right steal! Really good and reallly happy. Nothing but 5 stars!

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Jaime Rodgers from Stafford Audi in response to Brilliant A3!

Good afternoon Michael L, Thank you for your 5 Star Review. We are delighted to hear that you are very happy with your Audi A3 and that the team were brilliant to deal with. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"New swanky Q5 with gadgets "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am slowly coming to terms with the tech inside the Audi Q5, I must admit it is a little bit extra and does confuse me slightly, I come from an 6 year old Audi Q3 and the tech has change a little since then. I'm not grumbling in the slightest, I feel this may take me a little while to figure out though! Its good and I like it! Leigh Jarvis was a asset to the experience, he explained everything thoroughly, he sorted out everything we spoke about and nothing happened that I didn't want to happen.. for that the brilliant Stafford Audi can have 5 shining stars.

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Jaime Rodgers from Stafford Audi in response to New swanky Q5 with gadgets

Good afternoon Derek H. Thank you kindly for your 5 Shining Star Review. We are extremely pleased to hear that you are slowly but surely coming to terms with the tech inside your new Q5 and that Leigh was very thorough in explaining everything to you. We hope you have many fantastic journeys in your new vehicle. May we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"Luke the sales chap "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My new Audi Q5 is great!!! I am so pleased with the outcome of the experience. I was dealing with a very professional sales chap called Luke and he was excellent, the customer service he provided well and truly met my expectations and I can for sure sing his praises. Now I never give 5 stars, unless something magical happened, lets go with a healthy 4!

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Jaime Rodgers from Stafford Audi in response to Luke the sales chap

Good afternoon Kenneth B, Thank you kindly for your recent review. We are delighted to hear that your overall experience was that of a positive one and that Luke presented you with excellent customer service. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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Dealership Information

Stafford Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

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Ratings
53 reviews4.7 out of 5 stars — Rated Excellent
Excellent
45
Very Good
6
Average
0
Poor
1
Terrible
1

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    Contact Information

    Address

    Stafford Audi
    14 Hurricane Close
    Stafford
    Staffordshire
    ST16 1GZ

    Get in touch

    01785 899418
    https://www.swanswaygarages.com/audi/contact-us/stafford/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    83%
    Percent of reviews responded to by this dealer

    Additional Information About Stafford Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: Fully Compliant
    FCAStatus: XXXXXXXXXX
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Stafford Audi
    VAT Number: 823 8072 33


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