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48 reviews from our car dealer reviews community
Leave a review for Stafford Audi
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48 reviews from our car dealer reviews community

Leave a review for Stafford Audi
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"Perfect service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I bought my new Audi Q2 from Stafford Audi, Luke the salesman looked after me. He was really nice and made me feel comfortable throughout the sales process. He gave a all round perfect service. The car I bought from them is great, very new technology so im still getting to grasps with it, but im loving it.

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Sharon from Stafford Audi in response to Perfect service

Good morning Manoj, Thank you kindly for your 5 Star Review. We are so pleased to hear that you are delighted with your Audi Q2 and all it new technology. We are thrilled to hear about your positive customer journey with Luke. Please may we also take this opportunity of thanking you once again for your custom, and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Returning customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After changing from my Scirocco to a Q5 a few years ago, I realised I really missed the speed and nippiness of the smaller car. So I went down to Stafford Audi to have a chat with Andy, he showed me all the options and I fell for the A1, and I have not regretted it at all - absolutely loving it! Just a little bit about Andy and what a credit he is to the business, he is brilliant, very knowledgeable and friendly. I keep on coming back to him because I trust him fully when buying a car, I have recommended him and Stafford Audi to lots of family and friends and im sure without a doubt ill be back again in no time. Thanks Andy

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Sharon from Stafford Audi in response to Returning customer

Good morning, James. Thank you for your 5 star review. We are delighted to hear that you are in love with your new Audi A1, and that Andy and  the team at Stafford were very helpful and knowledgeable. We will of course pass on these fantastic comments to the dealership, who will of course be as delighted as us to receive them. Thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group.

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"Audi A3 "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I bought a Audi A3 from Stafford Audi, we do love the car, but a wish we would have gone a little bigger with the 2 kids its a bit of a squeeze but we will be back in a couple of years to upgrade I'm sure.

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Sharon from Stafford Audi in response to Audi A3

Good morning, Bradly. Thank you for taking the time to leave us a 5 star review. We are extremely pleased that you love your Audi A3 . Can we take this time to thank you for your custom, We look forward to welcoming your back in the future for your upgrade. Sharon - Swansway Motor Group.

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"What an amazing car! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What an amazing car! I was going to go to Mercedes to get a new car but this time round I felt they are to common and I feel like they all look the same. I had a look around at other makes and models and found a lovely high spec Audi RS3 with Stafford Audi. From the moment I called to enquire to the moment I drove away the team at Stafford were incredible, so very helpful, knowledgeable and never tried to pressure the sale. I'm so glad that I went to this dealership as I'm in love with my Audi RS3! Its above anything I've driven before, and the technology inside the car is still mind blowing. I am totally over the moon and can't thank the team enough for their assistance throughout.

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Jaime Rodgers from Stafford Audi in response to What an amazing car!

Good afternoon, Mrs S. Thank you for your 5 star review. We are delighted to hear that you are in love with your new Audi RS3 and that the team at Stafford were very helpful and knowledgeable. We will, of course pass on these fantastic comments to the dealership who will of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future. Jaime Rodgers - Swanway Motor Group.

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"Audi RSQ8"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently made the switch from a Mercedes-AMG C63 to an Audi RS Q8, the main reason was because I wanted a bigger car. I must say, the Audi RSQ8 has exceeded my expectations. The driving experience is incredibly smooth, and I'm pleased to hear that even the kids approve of the new car. The 2 cars are very very different but the RSQ8 is an unbelievable car to drive, (especially without the kids in the car). Throughout the sales process, Ricardo provided excellent assistance and support. He went above and beyond to help me get the matte black wrap sorted on the car, he ensured everything was taken care of, there was very little stress, no headache and barely anything left for me to do, Ricardo took care off everything from top to bottom.. Overall, I am extremely satisfied with my decision to go for the Audi RSQ8 and the level of service I received from Ricardo was faultless.

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Jaime Rodgers from Stafford Audi in response to Audi RSQ8

Good afternoon Samantha. Thank you for your 5 Star Review. We are thrilled to hear that your new RS Q8 has exceeded your expectations and that even your children approve, we wish you many happy journeys. We will of course inform Ricardo of these excellent comments and we are sure he will of course be as thrilled as we are to receive them. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"The best customer service ever received "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This has to be the best customer service I've ever received from a salesman, especially in a car dealership. Everything was absolutely perfect from the moment I contacted them to the moment I drove away in my new Audi Q5. The car is spot on, its a dream to drive, super happy with it!! I strongly recommend visiting Stafford Audi if you are looking for a new or used Audi - you won't look back!

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Sharon from Stafford Audi in response to The best customer service ever received

Good afternoon, Alex. Thank you for your 5 star review. We are delighted to hear that you are in love with your new Audi Q5 and that the team at Stafford were very helpful and knowledgeable. We will of course pass on these fantastic comments to the dealership who will of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future. Sharon - Swanway Motor Group.

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"Easy, simple and stress-free"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm over the moon with my Q2, everything has been going perfectly since buying, it took a couple of days to get comfortable in it which is always the case with a new car, but I'm really happy with it now I've figured everything out. I was really pleased with Ricardo and how he dealt with me as a customer, he was very helpful, gave me no stress at all and took care of everything he could on my behalf, he made it very easy for me. I did travel quite a distance for the car and he helped me get to and from the dealership, he was highly accommodating in that sense. Nothing but top marks for Ricardo and Stafford Audi as a dealership!

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Jaime Rodgers from Stafford Audi in response to Easy, simple and stress-free

Good afternoon Charlie S, Thank you kindly for your recent review. We are so pleased that your experience with Ricardo and the dealership was stress free and helpful and that you are now enjoying your Q2. Thank you again for your custom and we look forward to welcoming you back again in the future. Jaime Rodgers - Swansway Motor Group

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"The customer service is incomparable"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I ad originally ordered my brand new Audi Q8 through a Manchester branch, and after weeks of been told the incorrect updates, and I was told they could do a quick turn around, I was finally told the car was stuck in Germany and would therefore be delayed a further few weeks. I was in need of a car and I couldn't wait that long, additionally, I didn't feel the service I received was satisfactory. I took back to online to search around and found another very similar Q8 with a high spec available at Stafford Audi, I called and spoke to Leigh, who was more helpful in a couple of minutes than the weeks I'd been dealing with the other branch. Leigh promised a quick turn around, and delivered on that! I was really impressed with how easy and straightforward the process was. The customer service was incomparable. I had a fault pretty much straight away on the car but Leigh got someone to come out and check it and they got it sorted there and then, there has been nothing since then. The Q8 is a beautiful car, very different to the RR Velar I had before and unexpectedly, bigger than the Velar, its awesome, I love it! I would 100% revisit this branch and I highly recommend giving them a call if you are after a new Audi, you won't get better customer service than here!

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Jaime Rodgers from Stafford Audi in response to The customer service is incomparable

Good afternoon Will W, Thank you for taking the time to leave us a 5 Star Review. We are extremely pleased that we were able to offer you a quick turn around on your new Audi Q8 and that Leigh offered you with the help that you needed during your customer journey and also that your fault was dealt with in a timely manner. Can we take this time to thank you for your custom and we look forward to welcoming your back in the future. Jaime Rodgers - Swansway Motor Group

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"First hybrid vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely loving my Audi Q5 its really nice to drive, this is a hybrid and its the first time I've driven a hybrid, but I'm really pleased with it and how it handles, I've loved getting to know the car. Ricardo, the salesman, was absolutely excellent, he is a brilliant salesman and a great attitude, everything he did was spot on, he was fantastic! I will 100% be back to Stafford Audi when the time comes to upgrade or swap, but for now I'll thoroughly enjoy my new hybrid Q5!

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Jaime Rodgers from Stafford Audi in response to First hybrid vehicle

Good Afternoon Eric B, Thank you for your 5 Star Review. We are thrilled to hear that you are loving your new Hybrid Audi Q5 and that you had an excellent customer journey with Ricardo. We would like to thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group

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"Best dealership I've dealt with in 40 years"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Now I've dealt with Audi in Stafford, this is what I will be looking for when one of my cars is up for renewal. I've never dealt with Audi before, its always been BMW, Mercedes or Land Rover, however the customer service is absolutely fantastic, it was amazing from end to end, they went above and beyond for me. I ended up here as the car was for my daughter as her first car, she liked the look of the A1 and somebody recommend Stafford Audi, luckily upon the first search they had a couple in to choose from. I went down with every intention of buying her a used car, but when I got there, I saw the brand new one for a great price and thought, ah screw it... I want her to be safe so I may as well put her in something new and reliable and something she wont have to spend money on for a few years, its perfect for her. To say she is made up with the car would be an understatement, she is absolutely buzzing with it, its hard to get her out of it! I was looked after by Luke and the sales manager Ed, and although there was a slight delay with the car, both Luke and Ed were fantastic in updating me, they stayed in touch and made it a breeze to deal with them. The communication from the start was excellent, I've not had that in all my 40 years of buying cars, I've never been to a dealership like it and now I'm kicking myself I've waiting all these years to find the perfect car dealership. The fact I wasn't buying myself a car, I wasn't sure what to look for but Luke was just fantastic, he showed me all the options including the used and new, there was no pressure to buy a new one whatsoever from Luke. Luke has a very successful career ahead of him if he carries on, nothing was too much trouble he put my mind at ease straight away and communicated very well. I am definitely tempted to look at the RS6 after New Year... And if not the RS6, I know 100% I will be back here for a car at some point. I will recommend Stafford Audi to anybody, it is the only dealership I have felt like I've received top tier customer service, no matter what product I was buying. Thank you Luke, Ed and the team here, you have not only made my daughter very happy, but made me feel at ease knowing she is in a cracking car!

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Sharon from Stafford Audi in response to Best dealership I've dealt with in 40 years

Good afternoon, Mr P. Thank you for your 5 star review. We are delighted to hear that your daughter is loving her new Audi A1 and it has given you peace of mind. We are thrilled that Luke, Ed and that the team at Stafford were very helpful and knowledgeable. We will of course pass on these fantastic comments to the dealership who will, of course be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future (maybe for a RS6 for yourself). Sharon - Swansway Motor Group.

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Dealership Information

Stafford Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

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Ratings
48 reviews4.7 out of 5 stars — Rated Excellent
Excellent
40
Very Good
6
Average
0
Poor
1
Terrible
1

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    Contact Information

    Address

    Stafford Audi
    14 Hurricane Close
    Stafford
    Staffordshire
    ST16 1GZ

    Get in touch

    01785 899418
    https://www.swanswaygarages.com/audi/contact-us/stafford/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    91%
    Percent of reviews responded to by this dealer

    Additional Information About Stafford Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: Fully Compliant
    FCAStatus: XXXXXXXXXX
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Stafford Audi
    VAT Number: 823 8072 33


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