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We have just bought a BMW from Stebbings In Kings Lynn and what brilliant customer service they provide, a big thank you to Jake who was excellent at his job, helped us with every aspect of the purchase, and would highly recommended him if you are looking to buy a car thanks Jake
Would not even give this company a one… Would not even give this company a one star review certainly will not ever be buying a car from Stebbings at kings lynn again firstly they valued my old car at 6500 so after finance etc was all agreed on my day of collecting my new car i was so excited but got there they then went back on there word and told me they could only give me 3500 pounds so I was basically short of 3000 pounds which is an absolute joke as I didn't have any extra money so was devastated as I had fallen in love with the car so luckily my parents came to the rescue loaning me the money then I realised that they had not done the dimonand brite on my car that was meant to be done so had to waste over 4 hours of my life dropping my car off my car to them then collecting it again. Only to find once it had been done my car mats had been taken out of the car and was no where to be seen so spent 20 minutes searching for them and it was a battle to get my 100 pounds deposit back for my old car v5. Poor service not helpful in the slightest. Took all the excitement of having a new car away.
I purchased a car 2 weeks ago. I asked specifically if it had 2 keys and guess what it doesnt. It also came with no parcel shelf. No replies to emails now and no contact from the sales manager. I have contacted a dispute and litigation team to resolve this for me as they are causing me undue stress for nothing. If I got what I expected to have then they wouldnt need to come back to me. Avoid at all cost because it will end up costing you....
I can't rate Nathan in sales highly enough. Fantastic customer service.
Stebbings Car Superstore were efficent and Friendly. We have had a faultless experience Our Salesman Jake was very professional and a credit to the company. We would recommend to other people the wonderful service.
If you looking for after-sale support look no further - I was extremely impressed with the sales process no pushey attitude from start to Finish, a lengthy test drive unaccompanied was hugely helpful to get the right feel for a car - from agreeing a price to collection everything went as planned. Unfortunately just over six months down the line started having some knocking noise coming from the engine and after speaking to my local BMW specialist was told that the rods were knocking and had damaged the crankshaft and would require a new engine costing upwards of £9000. With full BMW history I was shocked to say the least - having taken out one years warranty provided by auto protect when purchasing the car from Stebbings I thought this would be covered but when their evaluator came out he put it down as wear and tear which at 69,000 miles on a fully serviced BMW is unacceptable. I tried my insurers for help and they said mechanical is not covered and contacted BMW who couldn’t help - this became an extremely stressful situation with no car for business for over 6 weeks- thankfully as a last hope I sent over one email to Stebbings and Rich in servicing really was amazing. He said they are a Family run business and wouldn’t want to see any of their customers in this terrible situation he arranged the next day for my vehicle to have a fully reconditioned engine at their local engine restoring experts at a very fair contribution from me of £2.5k saving me around £6k with a courtesy car during the whole repair - I couldn’t have asked for more any questions I had were answered clearly and quickly, I was always kept up to speed on the repair and when the car was ready I was delighted. The car runs like new now and back to better than when I purchased it 6 months earlier. I would hazard a guess that there’s only a few car dealers in the country that would bend over backwards to help customers in this way. I would recommend Stebbings to everyone who’s looking for a trustworthy and honourable family run car dealers - there can’t be many left like this anymore. Will definitely be returning the next time I want to change my car. I couldn’t say Thank you enough to Rich and all the team at Stebbings Car Superstore.
Just purchased a BMW X3 from Stebbings Car Superstore, another of many cars bought from Anthony & his team first one being 1989... my customer service from start to finish was outstanding (nothing is too much trouble).. going on my past experience aftercare is still no problem even work outside warrenty has been dealt with without question.. would not hesitate to reccomend stebbings to anybody for their next car 100% happy.
Purchased a Qashqai from Stebbings Car Superstore and collected it on Saturday. Got home to find no service book. Contacted the salesman who was actually quite good and said he will order another and get it updated. Only 2 days after buying the car on a very hot day whilst out with our 10 week old baby we noticed that the air con wasn't working despite the service checklist saying it did. We contacted the service department after speaking to the salesman again. A very rude service adviser said that they couldn't do anything with the car for 16 days! We explained the situation in That we only just collected the car and that we have a young baby. He was just flippant and raised his voice. He said he would call back after talking to someone else. He then called back and said they could do it in 2 hours. This was around 1.30pm, my husband had already explained to the man that he leaves for work at 4 as he is a night worker. It is a 45min journey there and apparently it will take an hour to do. The adviser again became rude. We have now opted to pay and have the air con looked at with the Nissan dealer. Interestingly they say that re-gassing the air con on our model should take 2 hours so I'm pretty sure Stebbings would of messed it up anyway! Cars are reasonably priced but as the saying goes "you get what you pay for!" If you choose to buy a car there please ensure that you check that EVERYTHING in the car works and that all paperwork is with it BEFORE you part with any cash
Bought a VW Passatt from them with their Gold COVER auto protect which is not worth the paper it is written on. DO NOT PURCHASE THIS COVER OR VEHICLE FROM THEM. IF THINGS GO WRONG, THE INSURANCE COMPANY SAY ITS WEAR AND TEAR AND STEBBINGS DONT WANT TO KNOW. The flywheel went on our car and they said it was wear and tear and not covered. We have a bill in excess of £1000 at the main dealership. AUTO PROTECT IS ONLY GOOD IF YOU DONT INTEND TO USE THE CAR SO NOTHING CAN WEAR AND TEAR OR GO WRONG!!! Do yourselves a big favour and stay well away. For those of you that have purchased from them... just pray nothing goes wrong with your vehicle as you'll be left high and dry!!
I bought my car from Stebbings Car Superstore in August, the customer service from start to finish was excellent, they kept in touch after the sale to make sure we were happy and I've already recommended them to several people.
Stebbings Car Superstore is a family run used car dealership based in Kings Lynn. The offer dealer facilities including part exchange, finance, warranty and vehicle servicing.
If anyone has purchased a car from Stebbings Car Superstore or Stebbings Car Centre as they are also known, then Car Dealer Reviews and all of our website visitors would love to hear about it.
Manufacturers: Sells a variety of makes and models
Stebbings Car Superstore
Hardwick Narrows Hamlin Way
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