I purchased a car 2 weeks ago. I asked specifically if it had 2 keys and guess what it doesnt. It also came with no parcel shelf. No replies to emails now and no contact from the sales manager. I have contacted a dispute and litigation team to resolve this for me as they are causing me undue stress for nothing. If I got what I expected to have then they wouldnt need to come back to me. Avoid at all cost because it will end up costing you....

I can't rate Nathan in sales highly enough. Fantastic customer service.

Stebbings Car Superstore were efficent and Friendly. We have had a faultless experience Our Salesman Jake was very professional and a credit to the company. We would recommend to other people the wonderful service.

Just purchased a BMW X3 from Stebbings Car Superstore, another of many cars bought from Anthony & his team first one being 1989... my customer service from start to finish was outstanding (nothing is too much trouble).. going on my past experience aftercare is still no problem even work outside warrenty has been dealt with without question.. would not hesitate to reccomend stebbings to anybody for their next car 100% happy.

Purchased a Qashqai from Stebbings Car Superstore and collected it on Saturday. Got home to find no service book. Contacted the salesman who was actually quite good and said he will order another and get it updated. Only 2 days after buying the car on a very hot day whilst out with our 10 week old baby we noticed that the air con wasn't working despite the service checklist saying it did. We contacted the service department after speaking to the salesman again. A very rude service adviser said that they couldn't do anything with the car for 16 days! We explained the situation in That we only just collected the car and that we have a young baby. He was just flippant and raised his voice. He said he would call back after talking to someone else. He then called back and said they could do it in 2 hours. This was around 1.30pm, my husband had already explained to the man that he leaves for work at 4 as he is a night worker. It is a 45min journey there and apparently it will take an hour to do. The adviser again became rude. We have now opted to pay and have the air con looked at with the Nissan dealer. Interestingly they say that re-gassing the air con on our model should take 2 hours so I'm pretty sure Stebbings would of messed it up anyway! Cars are reasonably priced but as the saying goes "you get what you pay for!" If you choose to buy a car there please ensure that you check that EVERYTHING in the car works and that all paperwork is with it BEFORE you part with any cash

Bought a VW Passatt from them with their Gold COVER auto protect which is not worth the paper it is written on. DO NOT PURCHASE THIS COVER OR VEHICLE FROM THEM. IF THINGS GO WRONG, THE INSURANCE COMPANY SAY ITS WEAR AND TEAR AND STEBBINGS DONT WANT TO KNOW. The flywheel went on our car and they said it was wear and tear and not covered. We have a bill in excess of £1000 at the main dealership. AUTO PROTECT IS ONLY GOOD IF YOU DONT INTEND TO USE THE CAR SO NOTHING CAN WEAR AND TEAR OR GO WRONG!!! Do yourselves a big favour and stay well away. For those of you that have purchased from them... just pray nothing goes wrong with your vehicle as you'll be left high and dry!!