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35 reviews from our car dealer reviews community
Leave a review for Stoneacre Harrogate
Leave a review

35 reviews from our car dealer reviews community

Leave a review for Stoneacre Harrogate
Leave a review
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Matt put himself out to find and deliver an XC40 for me in a couple of days. Very happy to recommend this garage.

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"Buying a car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This started with a phone call from me to Stephen. I told him what car I was wanting a CX5. Mentioned the car I wanted to trade in. I cannot not fault Stephen at all,he was honest and did everything he said he would do. I also got a fair price on my trade in. I will certainly recommend and use Stoneacre Harrogate again. Andy

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"V Happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

1st car from this dealer i am very happy with the mazda 3 and had great service, big thank you to Anish for looking after me

"Very helpful"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good service when I eventually found somewhere to park

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"Bad customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor workmanship bad customer service do not buy a transit from Ford nothing but problems

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"we bought a Ford Kuga Vignale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Malcom was brilliant. He spent ages with us meeting our complicated requirements and meeting all our needs. A good listener, caring, with empathy and was very thorough in teaching us all the new technologies and took us out for a trial drive making sure, we were entirely calm and happy with this fairly new hybrid. He was an absolute angel. We felt very well looked after indeed. He was a star.

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"Nothing but positive experiences for me"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I find it really strange to read negative reviews about Stoneacre Harrogate - I've had really bad experiences with the Stoneacre in Thirsk, but this one has been exemplary for me. I've purchased 2 Mazda 3's (2019 and 2022) and found both Stoneacre (and the cars) to be brilliant from sales through to aftercare. I've not had a single interaction that I could say was negative. All the servicing has been done through them and I found the work to be good, communication to be prompt, and not a single hiccup.

"Free Car wash and hoover."
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car has been to this Dealership on 4 for occasions for Servicing and various other things and it came with a courtesy carwash and vac. And each time I pick it up " Guess what" Yep It Hasn't. Just picked it up again after having a "Stop Start" resolved. They assured me it was working as it should. I'm sorry but it didn't work on my way back home Plus, it didn't get washed.

"How to not make a sale !!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Stoneacre 12 July 22 to discuss potential purchase of a new Ford or maybe a Mazda. I was astonished that the sales person, Malcolm, would only appraise my car for valuation as a part exchange if I agreed to conclude a deal immediately. He said that he could pick & chose his customers/deals as new cars are currently in such short supply As I didn't want to entertain this pressure I left. Perhaps I should have expected this cavalier attitude because, as a disabled drive, I'd noticed upon arrival that they had used cars for sale parked in the "disabled parking spaces" so no consideration here.

"Poor after sales and car preparation "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a franchise approved used car from them, very low air pressure in tyres and low oil level also, neither I would expect from a main dealer! Few minor mechanical and electrical issues I fixed myself on the 2nd day of ownership, rear passenger window not auto winding, bit of contact cleaner in the switch and a grease and rebuild of the wing mirror sorted those out something simple I thought a garage would do prior to selling. And then came the offer on my trade in failing to give the information I found out later about enhanced payments, all balanced out with a warranty that they failed to say was only valid with servicing by them only so pegging you into spending yet more with them followed by non stop calls from their centralised service team about this. All in all not a great experience after purchasing and the fact no one calls back when you want but almost harrass you daily for things you don't want at the time make what seemed a good experience quite the opposite. All could have been resolved with some sensible after sales care but they don't seem to care once they have you in a car, all to common in the motor industry but not how I thought a main would dealer would act.

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Dealership Information

Stoneacre Harrogate is an Franchise dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
35 reviews3.6 out of 5 stars — Rated Very Good
Excellent
21
Very Good
2
Average
2
Poor
3
Terrible
7

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  • Contact Information

    Address

    Stoneacre Harrogate
    Broughton Way
    Harrogate
    North Yorkshire
    HG2 7NY

    Get in touch

    01423 886555
    http://www.stoneacre.co.uk/dealership/stoneacre-harrogate/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    62%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Harrogate

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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