Car Dealer Reviews is an
official partner of Auto Trader
Matt put himself out to find and deliver an XC40 for me in a couple of days. Very happy to recommend this garage.
Reviewer has confirmed their email address
This started with a phone call from me to Stephen. I told him what car I was wanting a CX5. Mentioned the car I wanted to trade in. I cannot not fault Stephen at all,he was honest and did everything he said he would do. I also got a fair price on my trade in. I will certainly recommend and use Stoneacre Harrogate again. Andy
Reviewer has confirmed their email address
1st car from this dealer i am very happy with the mazda 3 and had great service, big thank you to Anish for looking after me
Good service when I eventually found somewhere to park
Reviewer has confirmed their email address
Poor workmanship bad customer service do not buy a transit from Ford nothing but problems
Reviewer has confirmed their email address
Malcom was brilliant. He spent ages with us meeting our complicated requirements and meeting all our needs. A good listener, caring, with empathy and was very thorough in teaching us all the new technologies and took us out for a trial drive making sure, we were entirely calm and happy with this fairly new hybrid. He was an absolute angel. We felt very well looked after indeed. He was a star.
Reviewer has confirmed their email address
I find it really strange to read negative reviews about Stoneacre Harrogate - I've had really bad experiences with the Stoneacre in Thirsk, but this one has been exemplary for me. I've purchased 2 Mazda 3's (2019 and 2022) and found both Stoneacre (and the cars) to be brilliant from sales through to aftercare. I've not had a single interaction that I could say was negative. All the servicing has been done through them and I found the work to be good, communication to be prompt, and not a single hiccup.
My car has been to this Dealership on 4 for occasions for Servicing and various other things and it came with a courtesy carwash and vac. And each time I pick it up " Guess what" Yep It Hasn't. Just picked it up again after having a "Stop Start" resolved. They assured me it was working as it should. I'm sorry but it didn't work on my way back home Plus, it didn't get washed.
Went to Stoneacre 12 July 22 to discuss potential purchase of a new Ford or maybe a Mazda. I was astonished that the sales person, Malcolm, would only appraise my car for valuation as a part exchange if I agreed to conclude a deal immediately. He said that he could pick & chose his customers/deals as new cars are currently in such short supply As I didn't want to entertain this pressure I left. Perhaps I should have expected this cavalier attitude because, as a disabled drive, I'd noticed upon arrival that they had used cars for sale parked in the "disabled parking spaces" so no consideration here.
Bought a franchise approved used car from them, very low air pressure in tyres and low oil level also, neither I would expect from a main dealer! Few minor mechanical and electrical issues I fixed myself on the 2nd day of ownership, rear passenger window not auto winding, bit of contact cleaner in the switch and a grease and rebuild of the wing mirror sorted those out something simple I thought a garage would do prior to selling. And then came the offer on my trade in failing to give the information I found out later about enhanced payments, all balanced out with a warranty that they failed to say was only valid with servicing by them only so pegging you into spending yet more with them followed by non stop calls from their centralised service team about this. All in all not a great experience after purchasing and the fact no one calls back when you want but almost harrass you daily for things you don't want at the time make what seemed a good experience quite the opposite. All could have been resolved with some sensible after sales care but they don't seem to care once they have you in a car, all to common in the motor industry but not how I thought a main would dealer would act.
Reviewer has confirmed their email address
Stoneacre Harrogate is an Franchise dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stoneacre Harrogate
Broughton Way
Harrogate
North Yorkshire
HG2 7NY
01423 886555
http://www.stoneacre.co.uk/dealership/stoneacre-harrogate/
Mon | 08:30 - 19:00 |
Tue | 08:30 - 19:00 |
Wed | 08:30 - 19:00 |
Thu | 08:30 - 19:00 |
Fri | 08:30 - 19:00 |
Sat | 08:30 - 17:00 |
Sun | 10:30 - 16:30 |
There aren't currently any photos for Stoneacre Harrogate, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.