Hi, We dealt with Darren Hurt and he was brilliant. Very accommodating and thorough. Easy to understand and down to earth. No pushy in anyway and we always felt relaxed. Would recommend using Darren to others. We got a good deal on our existing car which Darren pushed for. Very happy. Would come back again in the future.

We went in to take our Mazda MX5 in for service at the Harrogate branch as it was due. Once there we looked at a few cars we liked but never thought we would go home with a new one. We had already been thinking of trading our cars in as we had decided it was time to go down to one car due to retirement. We saw the Mazda CX3 sport on an 18 plate and Tom Crabb came out to assist us. He was very helpful and could not do more in helping us make our decision to change.. We had a test drive on the car we liked and did not think for one minute we would come away with a new car. He promised to do his best on a good deal and came up trumps. He made the whole process an enjoyable one and would not hesitate to use this young man again if we need a car in the future.

Bought a Peugeot 3008 on a 15 plate it was only 3 years old at time. As soon as we got a couple of miles down the road the car reported faults on the dash we immediately contacted stoneacre who by the way Ian was the sales person we purchased a few warranties 1 being the paint work low and behold someone scraped the car around 6 inch long we contacted stoneacre then the warranty company who said phhh whooo mmmm too long it's not covered no we have confirmation that the electrics are messed up so we will see what they say about this. Hopefully will be able to update this review and let you know what this part of warranty excuses are warranted pardon the pun.

Could not be more satisfied with the help and assistance I received regarding an issue I had with my new car many thanks to all involved, and a special thanks to Arab, first class

I have a Mazda 3 Sport Nav 68 plate.. Back in March had a new set of alloys fitted under warranty. In April had to return to dealership as the whole car juddered at 68 mph. Car returned to me "OK now sir" .In May had to return the car again as the judder was still there. Once again returned to me " OK now sir"." Now on the15th June with the judder still apparent, took the car to a specialist who found that although the front wheels had been balanced the rears hadn't been bothered with. Once this was remedied the car runs like a dream. I have confronted the Stoneacre service manager who, after a phone call to the specialist, admitted that they have fallen short of what should be expected from a franchised dealership If this company spent more time doing the job they are paid for rather than ticking boxes and unnecessarily filming work in progress, the customer might get what they pay for.

1 months warranty!!!!!! Other garages give 6/12 months. Poor customer service, zero would shop about this been the last stop!!!!!!

AVOID THIS COMPANY! I travelled over 160 miles to the Harrogate branch to view a BMW X5 - reg VN16 USX - THIS CAR HAS BEEN PREVIOUSLY DAMAGED REPAIRED AND REPAIRED POORLY. I don’t normally leave bad reviews or slag companies off but for this company i had no choice to name and shame them! I spoke to the sales rep called Johnny asked him all the usual questions like the condition of exterior of vehicle and if it’s been sprayed or damaged previously.. i was told by him the car is in immaculate condition inside out. I made it clear to him with we are travelling 160 miles away and don’t want a wasteful journey and i am in motor trade myself so just be honest regarding any issues. I was reassured the vehicle is in immaculate condition. So yesterday i spoke to him in the morning again arranged a time for the afternoon. He rang back about 30 minutes later and said the car has a suspension airbag fault, so it’s gone back to workshop to get sorted and let’s re arrange for tomorrow. Has they are fitting BRAND NEW suspension airbags - ordered from BMW direct. I said fair enough. So today i called in the morning and he said the car is all ready! I told him i will be there in the afternoon. Me and my mate got there in late afternoon, when we started looking around the car, we started to notice the scratches all over bonnet, inside of the bonnet had grey tape covering holes made by a drill, rear tailgate had scratches and badly painted by a touch up paint, around the bmw badge on the bonnet had been badly painted by a touch up paint, the front and rear bumpers have painted previously, driver side wing been painted badly, both side M badges on the wings taken off badly - damaging the paint work underneath, rear windscreen been replaced badly - silicone/ glue residue uneven, front windscreen scratched everywhere, dents on the front passenger door, front slam panel bolts loose and the best bit.. they only replaced ONE side suspension airbag with a second hand airbag. Your suppose to replace both sides - any good mechanic will tell you that! The vehicle also has a serious recall outstanding - EGR coolant leak which can cause fire! This wasn’t done either. The last two services were missing and he advised they serviced and mot’d the car prior to sale, when asked what was done on service - he was a clueless! When i asked him about all the scratches, car been painted, damaged repaired, suspension airbags not been changed as a pair, service history missing.. he smiled and this car isn’t for you and walked off! I am really annoyed and upset that company this big employees people who don’t care, lie, are sales driven, have no guilty conscience. I think they just prey and hope people with no knowledge or experience turn up and jackpot.. easy target and vehicle sold! I have wasted a full day today. Wasted over £100 in expenses BUT i rather waste £100 then buy a bent vehicle for £23,000. FRAUDSTERS! See their Facebook page for review with pictures.

We’ve been buying cars from Ian Ainsworth, for nearly 10 years. We have also had a Peugeot since 2004 from David’s of Ripon which became Stoneacre. As you can see they are reliable, trustworthy & go that extra mile for their customers. We have never looked anywhere else in all that time for cars which to me speaks volumes. Elaine & Michael Olliver

Bought a car a month ago and paid in full for the warranty 995 for 5 years only to regret it when I got home so read terms and conditions and had the right to cancel so rang to cancel only for them to offer it at half price so don't be fooled into paying in full for this if you want it when it's available at half the price. I noticed my car was missing quite a few wheel nut covers so Ian said don't worry about it I'll go to volvo and have some sent to you right away.... a month later and still nothing.... the car was also advertised as 1 owner. Upon receiving the log book the car has 2 previous owners and I'm the 3rd owner. I would never have even looked at the car if I knew it had 2 owners so rang Ian 3 week ago and he said he would investigate it. Not heard anything since..... looked on auto trader and saw my old car also advertised as 1 owner when I was the 2nd owner on that too so this is a common lie they spin. To sum up I wouldn't trust this dealership and will definitely not be using again