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30 reviews from our car dealer reviews community
Leave a review for Stoneacre Wrexham
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30 reviews from our car dealer reviews community

Leave a review for Stoneacre Wrexham
Leave a review
"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great Service from Ross, from the minute we entered he put us at ease, was really nice, not pushy guy, very attentive and thorough.. Would highly recommend too anyone.. Thanks again Ross

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"Bad dealership "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid bad company and rude staff members they will lie to you about there 0% apr and they will continue to lie to you. They are a dodge dealership and sell overpriced cars and some are faulty. They will mis lead you in to a personal loan and will not give time to think or give you a pre contract to look over. They lie and have dishonest staff to rob you and seal your coffin I don’t recommend buying from stoneacre Wrexham or any other stoneacre because they will threaten you that you would be worst off if your not happy with the service you get from them. When I purchased a car from the Wrexham branch I’ve had nothing but problems with it and when you raise a complaint with them they threaten you and laugh at you. Even though they have chances to put things right they don’t want to know After the sale. I have bought many cars from them and they don’t respect customers after the sale has been agreed. When you go there to buy a car they will be your best mate and may rip you off. It’s a shame really they couldn’t come to some sort of fair conclusion regarding my problems with my car and my complaint. They will also lie to other companies to make themselves look good and when my car kept going in for repair for the same problem I wanted to use my consumer rights from trading standards section 75 and after numerous times to reject the car they would threaten me with there top solicitors. They could of kept a good customer. In the past they sold me a lifetime guarantee for £1000 which I thought was free Shop around before visiting a stoneacre. Stay away from the liars and bullies at the Wrexham branch. They would also put your finance agreement against yourself and not the car and then if something does go wrong you don’t have much chance and they should really make clear it’s a personal loan and not a car finance deal. There Customer relations are useless service because I received no help from them what so ever and they don’t want to hear what you what to say. They ask you to reach out to them and they want to know more and it’s pointless when the don’t want to listen to you. Shop around at the same car at decent dealer first before yo buy it from a stoneacre.

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sara and her team were cheerful, not pushy and very helpful! Nothing seemed too much trouble.

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"EXCELLENT SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Being a lady of a "certain" age, buying a used car is a stressful experience but not this time. Salesman, RYAN BALMER ,was friendly, answered all my questions and helpful without any pressure. As a result I decided to buy the C3 Picasso there and then. I will . It was a great experience.

"I'm a nightmare customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Being hard to please and fussy Ryan listened searched and found my new 500C it's perfect he was on the ball and no pressured sales it was my decision all the way thank you Ryan and all done covid safe with a smile perfect service

"Great service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been a customer of Stoneacres Wrexham for a number of years.I had the pleasure of visiting the showroom today to change my car with the excellent assistance from Chris Williams.He was extremely helpful and took his time giving me details of the transaction.I felt very reassured leaving the showroom with my new car.

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"New c4 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Josh & Tom at the Wrexham branch have been absolutely fantastic from start to finish 5 star service can’t fault them one bit .

"Great Service"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with Ryan at Seat Stoneacre Wrexham - he was very helpful and found several used cars within my budget for me to choose. He helped with the finance details and even got insurance quotes for me which saved me a lot of time. He was very polite and not at all pushy. All in all very happy with the service.

"AVOID at all costs!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID at all costs! They are dishonest predators who have caused irreparable trauma to an elderly disabled woman. My mum was conned into purchasing a Motability vehicle which was not fit for purpose. She only had 1 stipulation for the vehicle and had to pay a sizeable deposit to ensure the vehicle came with this requirement. During the ordering process my mum's requirement was mentioned and discussed several times; the salesman even looked up the varying models of the vehicle on the system to ensure my mum received the correct model with her stipulated requirements; it came at a cost which my mum was willing to pay as it enabled her to continue with her independence (which is the essence of having a Motability vehicle). On the day of collection all went well until we got the vehicle home and realised it did not have the function my mum required. When this was highlighted with Stoneacre they denied that the requirement was ever discussed and if she wanted the function in a new vehicle she would have to pay another £900 on top of £1000 she had already paid. They did not give us a print out of our purchase when we made the order so we had no evidence to prove we had requested the specific function - it is Stoneacre’s word against my mum's. During one phone conversation the manager actually laughed at my mum telling her the vehicle she got was the one she ordered. After ignoring all correspondence Stoneacre lied to the company designated to fit the electric hoist in the boot of my mum's new vehicle telling them that the vehicle was cancelled and the hoist was no longer needed. They then employed a local company to fit the hoist instead. There is more to this saga and Stoneacre’s lies and deceit but hopefully this berief account will act as a warning to those looking to do business with this dealership.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went and bought a car today, a young gentleman called Andy served us and he went beyond customer service for us. So pleased with our vehicle and the service we where given so thank you Andy calverly for the service you gave us.

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Dealership Information

Stoneacre Wrexham is an Franchise dealership that is based in Wrexham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews4.1 out of 5 stars — Rated Very Good
Excellent
22
Very Good
2
Average
0
Poor
3
Terrible
3

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  • Contact Information

    Address

    Stoneacre Wrexham
    Plas Acton Road
    Wrexham
    Wrexham Principal Area
    LL11 2UB

    Get in touch

    01978 311666
    https://www.stoneacre.co.uk/dealership/stoneacre-wrexham

    Opening times

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    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Wrexham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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