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30 reviews from our car dealer reviews community
Leave a review for Stoneacre Wrexham
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30 reviews from our car dealer reviews community

Leave a review for Stoneacre Wrexham
Leave a review
"Absolute disgrace "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We rang up to reserve a car today, after driving for a hour to get there we were told it had been sold!!! They offered us the same type of car from somewhere else in the country for £2000 more!! Absolute disgrace and total waste of our time, apparently they couldn’t ring us before we got there as they didn’t take down our phone number! Be very cautious using this garage!!

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"Very friendly staff and great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Only went in to Stoneacre Wrexham to use the toilet ( joke) ,but came out with a brand new c3 air cross .What a great sales person Karen Ccateer is . A Very pleasant lady who's only wish is to find you the right kind of deal that's suits your requirements with no hassle with your perse strings in mind ,always lets you decide what you want not what they want you to buy .Will always recommend any one to call in to Stoneacre Wrexham for a good deal.

"Great Salesperson and Team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was against purchasing a new car but Karen on the sales team got me seeing sense as my car was on its last legs and spending money on it would be money down the drain. I got a great deal on my new car and have had it for two weeks and just love driving it. Thank you Karen & Stoneacre Wrexham

"great service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased my new citroen ds3 from stoneacre wrexham must say i was very pleased with the service given by the sales person karen she was very pleasant to deal with nothing was to much trouble pleased with the offer she made me for my car and the sales process was all trouble and hassle free thanks again would recommend

"grace price"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service by Karen McAteer of Stoneacre Wrexham, She was polite, friendly and knowledgeable, very pleasant and professional, helpful and informative. It was agreed that the vehicle would not be picked up until Karen was satisfied that everything was pristeen with the vehicle. Communication was carried out at all times, in the meantime a courtesy car was offered. Thank you Karen. Kind regards Grace

"Excellent service from Dan"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a car from Stoneacre Wrexham. We were met by a young man called Dan. He was polite, friendly, very helpful and knowledgeable. Despite the difference in our ages, Dan treated me with respect but not in an ageist manner. Dan came with me on the test drive and made me feel very confident and comfortable. He was not pushy in any way. We did have a couple of minor issues but Dan sorted them for us. My husband has asked me to add his thanks to the lady who made him an excellent cup of tea while I was on my test drive. Thanks Dan

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"Very good service by Josh."
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited the Stoneacre Wrexham Seat showroom to ask about an Arona and service was very good. Josh was pleasant and professional, helpful and informative without being pushy. He quickly arranged test drives with an Arona and an Ateca. There was no pressure on us at all. We hope the Service Department maintain these standards when dealing with future services or any problems encountered.

"Received Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On Monday 10th September, I visited Stoneacre in Wrexham. I was aware that salesmen were on hand if required, but I was happy that I was allowed to browse with no sales pressure. As I made my way to entrance, I was greeted by a friendly young man, who introduced himself as Andy. We discussed the car and it was evident that he was very knowledgeable and he answered all my questions.I was very impressed and you could tell that he enjoyed his job.He went the extra mile by sorting out tax and insurance for me.He is a credit to the company.

"Service/ Repairs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid, Stoneacre Wrexham don’t carry out work you requested, charge you for extras without asking if you want work doing first. IE bulbs, that were fine before car dropped off. After 2wks of saying it was my fault as I’d misinformed them of work that needed doing. That admit they got it wrong, recall car to complete work. To then only isolate the Service fault from showing on dashboard. A diagnostic carried out by independent garage showed the fault was still there but had been hidden. Wouldn’t trust them ever again. As still need to pay out again to get fault repaired!!!

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"Terrible service!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have never had such bad service when buying a car (or anything else actually). We bought a brand new car from Stoneacre Wrexham in September last year. We hadn’t seen it (we live on the other side of the country) but, persuaded by the slightly cheaper prices Stoneacre seem able to offer, paid £500 for it to be delivered to us. It arrived with no paperwork, no manual, no service record (maintenance) book and only one key. It has taken until now (May- 8 months later!!) and approximately 50 phone calls, first to Stoneacre and then, when their repeated promises of ‘it’s in the post’ failed to materialise, with Seat Customer Care before Seat Customer Care picked up the tab and ordered replacements for us. We were passed from pillar to post, and I had to spend so much time on chasing them, I will never buy a car from them again.

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Dealership Information

Stoneacre Wrexham is an Franchise dealership that is based in Wrexham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews4.1 out of 5 stars — Rated Very Good
Excellent
22
Very Good
2
Average
0
Poor
3
Terrible
3

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  • Contact Information

    Address

    Stoneacre Wrexham
    Plas Acton Road
    Wrexham
    Wrexham Principal Area
    LL11 2UB

    Get in touch

    01978 311666
    https://www.stoneacre.co.uk/dealership/stoneacre-wrexham

    Opening times

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    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Wrexham

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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