I have never had such bad service when buying a car (or anything else actually). We bought a brand new car from Stoneacre Wrexham in September last year. We hadn’t seen it (we live on the other side of the country) but, persuaded by the slightly cheaper prices Stoneacre seem able to offer, paid £500 for it to be delivered to us. It arrived with no paperwork, no manual, no service record (maintenance) book and only one key. It has taken until now (May- 8 months later!!) and approximately 50 phone calls, first to Stoneacre and then, when their repeated promises of ‘it’s in the post’ failed to materialise, with Seat Customer Care before Seat Customer Care picked up the tab and ordered replacements for us. We were passed from pillar to post, and I had to spend so much time on chasing them, I will never buy a car from them again.