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Their con artists knowing there’s an engine problem and claiming they full serviced it is a lie it broke down on me on the fourth day
Very pleasant experience dealing with Frank, Jim and Paul. I have bought a few cars from Stratus as they are stress free and there is no pressure put on to purchase, The Service department are also very good and continue to look after my cars with great work at a great price.
Stratus Cars Basingstoke - my review on their facebook page which I doubt they will publish. This was the second time I bought a car from Stratus but it will be the last because it has been so awful. I agreed the price of the car with salesman Jim McQuire after he agreed the part exchange price for my old car - I paid a deposit to hold the car and he said he would get the car prepared and valeted ready for when I picked it up a few days later . Three days later I went to collect the car and Jim announced they would have to reduce the amount for the part exchange and I would need to pay more money - but only after I had transferred payment, signed the log book and paid for 12 months tax. I wanted to walk away but Jim refused to tell me if I would get my deposit back or give me a receipt for the money I had paid. I didn't know what to do. I was humiliated and under pressure to pay more money - I'm sad to say that is what I did. After making the extra payment Jim handed me the key to the car and said "your day is just getting worse isnt it". He had not told me until then that the car I was spending so much money on only had one key or that it would cost me another £300- £400 to get a new one. By the way I had to clean the windscreen before I drove away because it was so dirty. Jim had told me the car had a full service history but when I got home I saw there was no handbook and no service history. By this time I was getting worried that I had been mis-sold the car and bought a dud. So I took the car in to an Audi dealership to check out the service history and to get a health check. They told me there was an oil leak, the rear brakes needed replacing and the brake fluid change was overdue. I rang Jim at Stratus to tell him and to see what they would do. Jim said the brake fluid may have been done by a local garage and that might be why it wasn't on record. With regard to the brakes he said Audi probably had a different standard but I could take the car in so they could look at them and the oil leak before deciding if they would do anything. I asked for an email confirming this - I really didn't want to bother driving over if they were not going to take responsibility for doing anything. Jim just laughed and put the phone down on me. Nice.
As a single mum needing a new reliable car, I felt extremely reassured throughout the whole process of upgrading my car. Paul was very helpful indeed!!! A much better service than I have ever received from dealers such as BMW, thank you so much.....would highly recommend Stratus Cars.
I have had a lot of dealings with car sales men!!! Not all of them good. But I can honestly say that Paul & Frank made me feel relaxed about buying my Mercedes Benz. The car is absolutely stunning & the guys at stratus cars couldn't be more helpful. I would not hesitate to recommend them or even purchase another vehicle from Stratus Cars. First Class Service. M.Robson
Six months and 3500 miles after purchasing a £21k car from Stratus, it's now going to cost me £3k to keep it on the road. Like Dave B below I see that no servicing items were recorded when Stratus serviced the car and that the emissions report wasn't included with the Stratus-supplied MOT. Buyer beware.
Had my Honda Jazz serviced and MOT recently. The team at Stratus did a fantastic job. Extremely efficient and professional. They listened to my comments and fixed the problem. Great customer service and value for money. Will definitely go back when the car needs another service and would be happy and confident to buy a new car from the fantastic team there.
Stratus Cars, well what can I say. Here is a person who has bought several new cars in the past, but I can safely say that the attention you get from Status Cars equals, surpasses, any dealership I have been to. From the initial contact, you can feel relaxed, these are one of the dealerships who simply want to sell you a car at any cost. They have customers at the forefront of their mind. Unfortunately, I could not drive away the car on the day due to a couple of issues which needed attending to, but they were so obliging, even did more than I expected to to complete the sale. A big thank you to everyone at Stratus Cars. Despite the distance, it was a pleasure to deal with you. My advice, if Stratus Cars are not nearby, they're worth going that extra mile for, as they certainly do!
I had been looking for my dream car for a little while. i finally found one with stratus cars. As i am a long distance away from Basingstoke where they are located, Ross at Stratus cars was kind enough to send me a detailed video of my new car showing all the features and condition in detail. It was nothing short of amazing! The effort and detail that came across in the video, the whole process was amazing. Ross and i then had a phone call after me taking in the video, we crunched the numbers. feeling so confident of the back of the video and talking to Ross and Stratus cars, i placed a deposit without seeing the car in person. I waited until i could get down. On arrival the car was sat outside the front polished and ready for me to see. You could see an effort had gone into making sure everything was just right for my arrival, even down to having fuel in the tank. (unheard of in the motor industry) The handover was quick and to the point so i could get in my dream car and start enjoying it. I can not recommend this dealership enough and how easy buying a car it is from them, they really do make you feel welcome.
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