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28 reviews from our car dealer reviews community
Leave a review for Superbike Factory
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28 reviews from our car dealer reviews community

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"Sells dangerous bikes and fakes mots"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT buy a bike from these cowboys they are dangerous and unroad worthy if u think it is a fake mot contact dvsa immediately after 2 months and 4 attempts of fixing my bike the clutch cable was still wrapped around the handle bars this is a 1 because u cannot have a zero

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"Penny grabbers, abysmal customer service"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

1. They charge a £200 admin fee to sell you a bike. This is not to set up finance as the website leads you to believe. It applies for cash purchases too. So not that cheap when you add 200 to the listed price. 2. My bike had drop damage to the side stand and switch that I only discovered after scraping the thick layer of chain gunge off it. I raised it, they sent a rusty old stand assembly from a scrap bike. When I queried the action, I got a text stating that they were coming to collect my bike (fully paid for by cash purchase). I have repaired it and other damage myself. 3. The official complaints procedure cannot be found on the website or through their chat service. I am not willing to expend any more time acquiring the details, so I'll use this platform. 4. When they call you, they ask for personal data for security reasons. No thanks, you rang me, what about MY security? Could be a phishing attempt.

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"The online price offered is a scam"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The online price offer is a scam. They can't be trusted. Details of my experience: I was offered £2,100 online price and I had a call to discuss everything in detail. Once they arrived they offered £1,850 claiming that they needed to do service on the bike and it had tiny scratches here and there. I personally haven't seen a used motorbike without any scratches. My motorbike is in mint condition, has super low mileage and it was always garaged. Superbikefactory lies about the offered price and I would avoid them.

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"Overpriced and shocking service. "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Scruffy, neglected bikes, over priced and staff that go out of their way to ignore you. 100% wouldn't bother

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"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought MT09 in 2022 MF19OYT Had undisclosed mileage discrepancy Found out when tried to PX the bike this year Awful customer service ended up buying bike back with me loosing out Bike now back up for sale showing HPI Avoid at all costs nightmare to deal with

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"Awful Experience, no checks prior to del"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an R1 a few months ago, and received the bike on time. Started it up and when it got to temperature it had a water leak in two places. Fixed that and then took it for a small ride and it kept stalling when coming to a junction and at lights etc. Turns out the exups cable was cut so the valve was stuck open. After fixing that I noticed it was rattling and vibrating A LOT. Turns out the tank was missing two bolts and was resting on the frame. They say they do a full inspection of the bike, they obviously didn't on this one. Very disappointed and lost the love of the bike. EDIT: They got in contact and after a little back and forth offered me a £200 refund. I accepted and now I have heard nothing for a week and no response to my 3 emails.

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"My children are eating from bins because"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Long story short, bought a bike from super bike for commuting. Bike broke from day one on arrival. Supebike piked bike up and said it was faulty, I still do not have a bike for work. They are not returning emails or picking calls. Now I cannot work, I am not entitled to benefits so my kids are going to be hungry as I cannot provide for them. My mental state is really bad. I need help...I have 3 children and a wife who go hungry as I cannot work... middle child is very sick.... I have told super bike this many times now they do not want to pick up the phone... Depressed and stressed beyond

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+3 Found this review helpful
"Don't buy from them"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from here !!!!! Do not buy from here !!!!!! I bought from here the bike arrived supposedly with paint and protect wich i paid £ 250 for, absolutely thilthy spiderwebs and all , it certainly never had paint and protect , underside of bike paint covering all the underside had eroded and rust was covering ( No pics on website of this , I asked for bike to be returned and was given a week for collection , bike was collected and then 7 weeks of ignoring my emails and telephone calls before I got my money refunded , head of customer relations and girl named Sarah had assured me from the very start that I would be taken care off she then went on to ignore me ! 8 weeks my money was out my account and because I refused to pay close brothers the finance I now have 2 missed payments on my credit score for a bike I never even had ! SUPERBIKE THIS IS NOT ACCEPTABLE !!! . I am in touch with ombudsman as superbike wont return emails or calls regarding fees i occurred due to them holding me £2500 deposit . If you want a Company with after sales help this is not the place , I am still awaiting a reply to my claim . Not a peep

"Dodgy motorcycle sale"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a motorcycle from then online (first mistake) looked lovely was delivered by a cracking helpful man, BIKE WAS RUNNING LOVELY AND I WAS HAPPY, One day it just would not start, everything was lit up but the engine just did nothing. called out the mechanic from my insurance, he was a truck mechanic and had no experience or idea what to do. Put the bike on his truck and he took it back to SBF. The bike was with them for weeks ,they then returned the bike saying it's good and fixed, Yay. days later same problem, bike goes back to SBF, in the 7 months that i owned the bike it was back at SBF for 5 months. The bike was returned to me fixed 4 times, The very next day the bike had the same problem. I'm done i want a refund this is not a bike its a nice looking statue of a bike. Had an oxford tool kit under the seat that went missing also, they didn't refund that they just ignored it. i had spent nearly £1000 pound on it, a jell seat for super comfort . And a full top of the range alarm and immobiliser and professional tracking system monitored all the time. That was not refunded either. eventually got a refund and was gutted a lovely bike, thanks for your time and i advise if you do go there take someone who knows bikes and let them have a good sniff on the bike you want.

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+2 Found this review helpful
"Scrap sold as new"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I put a deposit on a bike and was told it was ready but the bike straight from scrap yard, on closer inspection most of the bikes on display had a questionable past, rogue traders, avoid at all costs, you have been warned!

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Dealership Information

Superbike Factory is an Independent dealership that is based in Macclesfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews1.9 out of 5 stars — Rated Poor
Excellent
4
Very Good
1
Average
1
Poor
8
Terrible
14

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  • Contact Information

    Address

    Superbike Factory
    Cottage Street
    Macclesfield
    Cheshire East
    SK11 8DZ

    Get in touch

    01625 353012
    http://www.superbikefactory.co.uk

    Opening times

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    Dealership Statistics

    21%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Superbike Factory

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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