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I bought a vauxhall astra 3 years ago from The Trade Centre Wales and I have to be fair it's been great still got it done 25000 miles in it runs like a watch get it serviced by main dealer every year really happy
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My daughter had a car from The Trade Centre Wales in Neath, they were like flies after ****, once they got your signature, that was that. just after the 14 day warranty, the car had problems, battery, electrical faults, when I phoned them they passed the buck to at least 6 people, so I'm telling everyone who wants advice. NEVER EVER BUY A CAR FOM TRADE CENTRE WALES.
Overall service at The Trade Centre Wales (Neath) was very good took a while but got there in the end.
I went to neath trade centre wales at the weekend, after speaking with cancan car finance, who had assured me I'd been accepted. What they failed to mention was an 31%apr. Literally all the cars in the showroom were out of my price range. I was taken our the back and shown a car that was being used by one of the sales reps. It was dirty and looked like it could have belonged to anyone. I declined. I saw a small chevrolet and asked about that. Before I knew it I was signing papers. I asked if I could test drive it. Only to be told after the deal was done. I then went into another room(on the raw conveyor) and had someone try and sell me warranty. I kept saying I wasn't interested. To which he replied 'well are you sure you can afford to pay to fix it!" Also when we entered the room I was online checking a quote for insurance and told him this. When he was going on and on about the warranty, I asked well how much is it, you haven't told me. He responded with 'well you've been on that thing therr" rude and arrogant. He then preceded to take £50 Of me even though I was told no cash payable. Fortunately!!! The lender didn't finance chevrolet. (Thank you guardian angel!) To which I had 2 sales men trying to force me to buy another car which I didn't want and like.i kept saying I just want to walk away.. the response eye contact between them that said. 'We can't let her go back to the original car out back.. by this time I'd been there 3 hrs. I was emotionally shattered and wanted to get home. I think I said ok just to quieten them. Back into their 'waiting area ' another advisor. Only to see they wanted 9000 for a 4250 car. Again I refused. I want to walk away. Let me see what else we can do. Again more waiting. Finally they let me go. I don't know if because I was a female on my own I was more vulnerable. But I felt exploited and I still don't have my £50 Back!! I have since used 247finance. Who got me my dream car in a matter of phone calls. A term 2 years shorter and £20 less a month. For the same price! Unbelievable. It was a hideous experience. Don't advise going to TSW.
The Trade Centre Wales in Neath are appalling. They have not heard the last from me as all their actions have been reported to the police and trading standards. Read all negative rules and believe. Please,please do NOT buy from them.
Nigel in response to Do not buy from them
I bought a 14 plate astra from them this september . Tje sub frame is all rused up . They want reject it and fixed it witb out me knowing . Trading standers and the ombudsman are in volved . Trade centre pestering me to colect the car witch i rejected . A total nitemere
Nicola in response to Do not buy from them
Hi who did you go through to complain about them as the motor ombudsmen cannot help me.
The salesmen at Trade Centre Wales are cheeky and so am I, it’s all for a laugh, they don’t push you on any car, they push to sell A car.. they sell hundreds of cars weekly! The interest rates are above average in my eyes, it’s sold as seen.. so check the car over and get the warranty that covers all of the mechanics They took my car for above what it was worth! And I mean well above! I can not fault the whole team! Their process is the most efficient way to get cars sold!! And to get to the next customer. Time is money vice Versa! I’m very pleased with my buy! Highly reccomended! Just check over your car! I’m someone that gets excited with things I want! Just take someone with you to take the heat of the salesman tactics while you do your thing.
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Awful experience at the Trade Centre Wales. They sold us a car that the engine was all rusted the break pads were on their way out and the clutch and the tires were worn, and to top it all off they said we couldn’t take it back because they have a lengthy recycling process, will never go there again, and I suggest you won’t go there either because they put us at risk with a faulty car, did I mention we only had the car for a few days
Shame you couldn't choose no star as they certainly don't deserve one star! Went to TCW Neath to get a car for my son. He fancied a car that was £6999. Had a good look at it before taking it for a test drive. Whilst out on the test drive the salesman repeatedly asked us if we wanted to buy the car. When we got back to the showroom We asked him about warranty and part x. He went off to find out and when he came back he asked us again several times if we wanted to buy the car, before answering our questions. He told us the car was on hold for us and he needed a decision if we wanted the car. (Very pushy). We asked him to give us 5 mins to discuss it amongst ourselves to which he agreed. He came back a couple of minutes later to say we were too late and the car had been sold to someone else. We asked to see the manager who told us it was apparently our fault for taking too long to decide as we had been in the showroom nearly an hour. We had only been back from the test drive 10 minutes! Unbelievable that they expected us to make a decision that quick without even discussing amongst ourselves. Salesman was so pushy and rude! After reading reviews on here I think we had a lucky escape. Will never go there again and would advise anyone who wants a little time to think how to part with their cash to think very carefully before going here!
John williams in response to Stay away!
Well over priced
Paul Stroud in response to Stay away!
Helpful review....was going to go and look at buying a car from them but will now stay well away! These bad reviews will keep a lot of people from attending these show rooms...Trade Centre Wales will probably say they "sell loads of vehicles anyway" but why the "pushy" sales tactics...be polite and give the customer time to make a very important decision and they will sell even more cars.. There are many more vehicles out there for sale, the customer always has the upper hand......
The sale of the vehicle was no problem at all went smoothly, unfortunately on the drive home the problems started. Unlike many I DID have enough fuel to get to the tesco garage up the road, unfortunately on the way there the car was pulling to the left. Upon checking the service book the next day I realised the vehicle was due a service in the next couple of weeks, not in several thousand miles as informed, considering the car was priced at £6999 I was disappointed to say the least. I decided to get it serviced by my usual mechanic and to get tracking looked at while I was there. During the service the mechanic found several faults and said he had NEVER seen so much corrosion underneath a vehicle of that age. So I contacted them and took car back for inspection to be informed it was mostly fine (the pulling to the left didn't exist and was just road camber apparently, subsequent tracking found it to be miles out) and to take it back to Kia under warranty for 3 issues. Kia were great and did the one thing under warranty, replaced a bulb that was one of the other problems and diagnosed the other as battery wasn't charged enough. However they looked at the corrosion and told me to take vehicle back to TCW as it was completely unacceptable. TCW are now refusing to take the vehicle back and refusing to pay for an independent report unless it's done by someone they have chosen local to them. I am now being forced to go to the finance company and credit card to seek a resolution. TCW customer service has been disgraceful at best. Please please please don't buy from them, since this problem several people I know have said they have had similar problems with poor quality vehicles and had to fight tooth and nail to get things sorted. This was nearly 3 years ago, I did manage to reject the vehicle eventually, but it did inspire me to start a facebook page and group about them as it was difficult to leave a genuine review at the time, trustpilot is 95% fake reviews.
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Christine Cooper in response to Absolutely Rubbish - Avoid at all costs
Hello I am opening a complaint against the tcw and presenting real reviews with my case! I am sick of this company getting away with this can I use you case please 07785781837 if you have any questions Chris
Nigel in response to Absolutely Rubbish - Avoid at all costs
Im sorry to here thet you have had many problems with your car feom trade wales i am my self in the same position my astra i bohght from them is in the same kind of state corossion wise . Nothing they will do witb regairds to rejection iv rejected my car and now im forced to take it ombudsman is now involved
Having seen the adverts and my partners car being written off from a nice HGV driver that wanted to say hello.. We visited the Trade Centre on saturday 26th August 2017. With the view to buy a car. On first impressions we we were both impressed with the welcome and the hello from the sales guy, this Soon turned to frustration i'm afraid. Having been asked what sort or car we were looking for and explaining a cash Budget it just didnt sink in... Even pointing out we just wanted to walk around & look at the stock on show ( The sales guy kept following us!!!). was like a bad smell, you would turn around and he was there... The budget seemed to be doubled and then being shown cars for double this price was a joke, NO CHANCE TO FIND THE CARS THEY OFFER ON THE T.V ADS.. I draw the line at being followed around, and in effect offered a 2011 volvo for 6.5k as a good deal. There are some really nice cars here on show, But i must warn people to look seriously at what you're buying sub 10k Having looked at the wonderful paint work on some cars outside, the alloys show a different story to the car's condition... Simply the first experience has lost a sale for my partner's replacement car. And in no way shape nor form would i look to upgrade my car in the next 3 months at this setup. will be going back to the car shop i got it from.. much better priced.
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The Trade Centre Wales (Neath) is an Franchise dealership that is based in Neath. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 3 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 3 | |
| Terrible | 17 |
The Trade Centre Wales (Neath)
Neath Euro Centre Neath Abbey Business Park
Neath
West Glamorgan
SA10 7DR
01792 814300
https://www.thetradecentrewales.co.uk/used-cars-neath/
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