Bought my car from here an had nothing but trouble with it. Been in garage twice to have big jobs done an now for the 3 time in just over a year.. Warranty aint worth the paper its writte on. Will never buy from here again.

Came here in September due to seeing a Ford Focus 16 plate for £3999, what a surprise when we get there no such prices. Drive away in an hour is a lie also. Appointment 6.15 didn’t leave until gone 9pm. On way home tyre pressure light came on, no problem but not expected, around 20 or so days later head gasket gone. They just made every thing long. Made it very clear multiple times I wanted to reject the car but they just brushed it off and made me sign a form which I thought was for me to hand over the car but turns out it was a repair form, then they said would not uphold the rejection due to me signing this. They are very sneaky. Just so glad it was on finance with black horse. I have managed to reject the car and get my money back.

DO NOT BUY HERE. The cars are expensive, the sales team prey on people and BULLY you into buying a car. I’ve had nothing but problems with my car. I will never buy from here again!!!

Would award a 0 if possible. From the time we arrived, the sales person followed us around like a bad smell and was very pushy. This should have raised big red flags for us but unfortunately, with a newborn in tow and needing a new car, it didn't. We agreed on the car and cleared finance with no issue but it was far from the 'drive away in under an hour' that they advertised. Once all signed for and tax sorted, they announced they could only find one key (which was out of battery) and no service book. Again, alarm bells should have rung but at gone 9pm we agreed to return the next day for a new battery and in the hope that they found the missing key. So that's what we did and drove away old school style using the key rather key card. Returned next day where they had found the missing key (complete with dog teeth chew marks) but still no service book. Fast forward a few weeks where we needed a new coil pack...then another...and another. TCW just didn't want to know. 2 years and about 10 coil packs (plus other issues) later, the car starts cutting out every time I break. TCW still ignore us so we involve the finance company who fail to get response from TCW. Tried contacting them again to be ignored BUT they have the audacity to invite us to their VIP event! After yet another large bill and 5 coil packs, we take the hit and pay off the finance in order to get rid of the car. Went to Motorpoint and our experience couldn't have been any further from the one received in TCW. Moral of the story, avoid TCW at all costs as they will take your money and not give a damn once they've got your signature on the paperwork. Would not recommend to anyone, not even to my worst enemy!!!

All cars are £12 /14 k. In Cardiff showroom really nothing special there for that money! Nothing like the prices they give online and px valuation all load of shit!! Full of dodgy salesman being false to rip u off!

Bought my car from trade centre Wales neath had problems straight away with car starting took it back picked back up next day that was back in October it is now September still the same been fobbed off everything I phone customer care shoul be called don't care about customer got long 6 years of finance with car that's about to give in enytime KEEP AWAY

I know that people only leave reviews on bad experiences Car repaired, courtesy car provided for duration of repairs Kept updated daily on repairs I am very happy with the service I have received This is the 2nd car I have bought from here

Unprofessional staff, they try to force you into purchasing cars which are over 20% the average value on each vehicle they sell. They undervalue cars when you try to part exchange. I had the impression that they were snotty and arrogant during my time their, AVOID AT ALL COSTS

Absolutely ignorant staff. Man who offered help I don't know his name as he didn't introduced himself, Was pushing a sale with absolutely horrible and annoying attitude.I had a feeling like he is laughing on my needs. Never will be back there.

Excellent customer service, really friendly staff, would reccommed to everyone