After collecting our BMW X3 we noticed a squeak on the way home. We were told we had 3 months warranty and we had also paid for 12 months extra AAcover. We rang V12 and were told to take it to a garage of there choice who incidentaly were mainly a tyre garage. They couldn't find the problem and said it needed stripping down, they would have to see if our new warranty would cover it. The insurance company refused, saying the problem was due to wear and tear. We promptly had our money refunded for the extra 12 months warranty which was obviously missold to us because anything over 50,000 miles is classed as wear and tear..These policies are not with AA , it is Motorway Insurance using the AA logo. V12 said they would pay for the car to be stripped down so the car went back for another day. Again they could not find the problem and recommended we take it to BMW for a diagnostic check. we had now had the car for 2 weeks. It took BMW 10 minutes to diagnose the problem, The wrong size tyres had been fitted to the car after the AA inspection. They were cheap snow and mud tyres therefore damaging the differencial on a permanent 4 wheel drive car. The estimate of the repair was £2830.00 and BMW told me not to drive the car as this would cause further damage. V12 insisted on repairing the car at there so called garage that fitted the wrong sized tyres but we knew that within 30 of purchase we were entitled to a full refund. The car sat on our drive whist we made at least 40 phone calls over a number of days. The management would not speak to me and we thought we were going to have to speak to a solicitor. I then said I would be willing to consider another car if there was one suitable. The saga continued and we finally saw a car at there branch at Wolverhampton. We made an appointment with the manager ther but again he was faceless and we were dealt with by an assistant. V12 insisted we drive the damaged car to Wolverhampton from Nottingham for the exchange. I managed to get the car there arriving we a strong smell of burning oil. When I read all the reviews of how wonderfull this company is I have to smile. Yes , if there is nothing wrong with your new car everything is rosey but woe betide you if you have a problem, you are on your own!!!!!!!

Very easy to deal with from start to finish, car was exactly as described and the staff at V12 could not have been more accommodating - even extending an offer to collect me from the loacl train station if required! This is the second car I have purchased from V12 Sports and Classics, and I would have no hesitation on recommending them. The location is also quite convenient, if like me, you are travelling from Ireland, as it is in very close proximity to Birmingham Airport, with the ferry only a few hours drive away.