35 reviews from our car dealer reviews community
Leave a review for VansCo Ltd
Leave a review

35 reviews from our car dealer reviews community

Leave a review for VansCo Ltd
Leave a review
"Crooks "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please do not purchase a vehicle from this company. I took a loan of £15'000, on a 67 plate citroen, relay luton. The vehicle on the face of it, looked perfectly fine, how wrong was could i be.... Initially, there was issues with the heater, so was diagnosed, as needing a new head gasket, I spoke to staff at vansco, and they were completely, unresponsive, and said the vehicle was out of warranty. The vehicle was sat, on the driveway for several months during corona, and has recently gone to citroen for an in-depth diagnostic, the findings were truly disturbing. As well as needing a new head gasket, the vehicle had been previously involved in an accident, and all the wiring, was completely burnt out, as well as severe water damage, total cost to repair £4500.. I am now left with a vehicle, that has £13000 of finance left on it, along with a bill of £4500 to repair. Please avoid this company ..... absolute crooks

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+8 Found this review helpful

Ben Smith from VansCo Ltd in response to Crooks

Hey Ben, I am sorry to hear that you are unhappy with the van you purchased. I would love to discuss this further to see if any additional warranty was purchased. please get in contact at aftersales@vansco.co.uk Thanks Ben

"Our buisness has been looked after "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paul and the team have looked after us for nearly 8 years now, great team, great vans and price, if anything is ever a miss they sort straightaway Damien steadman Hh technical

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+2 Found this review helpful

Ben Smith from VansCo Ltd in response to Our buisness has been looked after

Thank you for your Kind Words

"Piss poor service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van back in August, within 2 weeks issues with the van. Called and explained the issue. Told to go and get it sorted and warranty will cover the works and they will pay. Great ... or so I thought. When going to get the works done I called vansco to let them know that I was getting works done that day and to expect a call from the company doing the works. Was told works would not be covered under the warranty and I would have to pay for works myself. Why sell a van not fit for purpose within 2 weeks or purchase. And then point blank refuse to honour the 3 month warranty which they give with the vehicle. Absolute joke of a place. Would not recommend this company what so ever.

"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a transit to convert to a camper. Van needed a lot of work but my budget was tight and Vansco got it ready for me just as they said they would and it looked amazing when finished. They gave it a new mot, service and did all the paintwork and I couldn't be happier. Now looking forward to converting it and going on holiday. I would recommend Vansco.

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+1 Found this review helpful

Ben Smith from VansCo Ltd in response to Great Service

Thank you for your Kind Words

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"Promises not kept missing bits"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van 15k it was supposed to be all done perfect before delivery ie minor scratches and dents removed and fully valeted well got the van with some dents not removed because I never saw them when I paid my deposit but as the van was so dirty I could not have notice them they should have just sorted it without me having to point them out. I took the van as I needed it with a promise it will be sorted now they are saying I will pass it on to management. I also have no manuals or spare key or service book the high security locks have no key this is one reason I bought the van no jack or wrench The cab stinks off tobacco which was initially masked by chemicals they used to clean dash the headlining is dirty, they also have a spoiler which I supplied for them to fit this was not done either and they still have it. All in all a very poor service I would avoid this company as they promised everything and did not deliver. Now I will take then to court to recover cost of missing items and to rectify what should have been done.

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+3 Found this review helpful
"Happy at first"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a low mileage Mercedes sprinter from them and was initially very pleased, I have had the vehicle converted inside to incorporate a workshop for me to use whilst carrying out my business so it has had very limited use in the 11 months I had had the van, I took it for its mot and had some very poorly repaired damage that was only visible from the underside and is going to cost nearly £2k to get repaired. Vansco won't answer any emails and the finance company Blue Motor finance are just as bad. Very disappointed as went to a dealer to ensure I had something to fall back on if things went wrong. So much for that, the matter has now been passed to the trading standards etc so will wait to so what that brings.

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+2 Found this review helpful
"Stay away "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a van here got loads of problems try to get them sorted they say ring this number and they never answer so I ring them back get someone really rude on the phone saying I carnt do anything you have to ring that number and no answer I’ve phoned that number about 15 times in one day and still no answer this company is a absolute joke I think they don’t answer so you’re warranty runs out and then it isn’t there problem stay well clear from this company

"Long Term Rental of Combo Van"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was an easy process to acquire a van from them, paid deposit went to collect all smooth, cant complain. I will be sure to get my next van from VansCo. Alan.

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+1 Found this review helpful

Ben Smith in response to Long Term Rental of Combo Van

Hello Alan, Thanks for your kind words, Enjoy your van. Ben

"Couldnt be happier"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We’ve got two vehicles and we could not be happier with the whole process. Everyone is helpful and they couldn’t do enough!! Thank you

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+0 Found this review helpful

Ben Smith from VansCo Ltd in response to Couldnt be happier

Great News, We hope to hear from you again in the future. Thanks Ben

"Very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service would use again

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Dealership Information

VansCo Ltd is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
35 reviews2.9 out of 5 stars — Rated Average
Excellent
15
Very Good
0
Average
3
Poor
5
Terrible
12

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  • Contact Information

    Address

    VansCo Ltd
    201 Wide Lane
    Southampton
    Hampshire
    SO18 2JB

    Get in touch

    023 8178 0300
    http://www.vansco.co.uk/

    Opening times

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    51%
    Percent of reviews responded to by this dealer

    Additional Information About VansCo Ltd

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    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
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