Katherine P, October 2025
"Happy with car"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm happy with the car it is running well however I did have a few issues during the buying process. The first issue was that the car didn’t come with any service history. When I mentioned this, they said they would get in touch and send it out once they had it sorted. The second issue was that the car didn’t come with a V5. Normally, this wouldn’t be a big deal—you just go to the post office, sign the form, and you’re good to go. However, the shop they directed me to didn’t have a post office attached, and I ended up going to three different places just to send off the form for the logbook. Lastly, when I finally picked up the car and got in, there were only 2 miles’ worth of fuel left in the tank. While it’s not a major issue and easily fixed, it wasn’t the best first impression. That said, my overall experience with the staff was very positive. They were really friendly and helpful in every way they could be, so I have no complaints about the team at the dealership. My car is running great, and I’m still very happy with the purchase from Williams Motor Company.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Happy with car
Hi Katherine.
Thank you for your honest and detailed feedback. We're really pleased to hear that you're happy with your new car and that it's running well. We're also glad our team made a positive impression and were friendly and helpful throughout.
We’re sorry to hear about the issues you experienced during the buying process. While some of these matters may seem small, we understand how they can impact your overall experience, especially at such an important moment. Your comments have been noted and will help us improve how we handle things like service history, paperwork, and vehicle preparation moving forward.
We truly appreciate your patience and understanding, and we’re grateful you chose Williams Motor Company. If there’s anything else we can do to support you, please don’t hesitate to get in touch.
Melissa C, October 2025
"Good experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car I have bought is doing fine and the salesman were good.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Good experience
Hi Melissa.
Thank you for your feedback! We're pleased to hear that your car is running well and that you had a positive experience with our sales team. If you need anything in the future, we're always here to help!
Balen S, October 2025
"Perfect"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My new Audi is doing alright, only issue I have had is a slight wheel vibration at anything over 50mph but I do think this may be just down to wheel weights so it's not a huge issue. Overall the salesman were perfect and made the process nice and easy for me.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Perfect
Hi Balen.
Thank you for your feedback! We're glad to hear you're enjoying your new Audi and that the buying process was smooth and easy. We appreciate you mentioning the slight wheel vibration — it does sound like something that could be resolved with a quick balance check, but if it persists, don’t hesitate to get in touch and we’ll be happy to take a look. Thanks again for your kind words about our sales team!
Hannah L, October 2025
"Brilliant"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have just purchased my Nissan Qashqai from this dealership and it is great and everything was done quickly, my only downside was communication, after putting a deposit down, I didn't really hear off them, but overall good experience and the staff were brilliant regardless.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Brilliant
Hi Hannah.
Thank you for your feedback and for choosing us for your Nissan Qashqai – we're glad to hear you're enjoying your new vehicle and that the overall experience was a positive one. We appreciate your honesty regarding the communication and will take that on board as we’re always looking to improve. It's great to know our staff still made a strong impression, and we hope to welcome you back in the future!
Isobel C, October 2025
"Lobvely to deal with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Such lovely staff to deal with and great after sales service
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Lobvely to deal with
Hi Isobel.
Thank you for the kind words! We're so pleased to hear you had a positive experience with our team and that you're happy with the after-sales service. If there's anything else we can help with, just let us know – we're always here to assist!
David K, September 2025
"Impressed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very impressed with Williams Motor Company. When I first got the car, I had some initial issues with the suspension and other things. They took the car back and sorted everything with a very quick turnaround and without any hassle. Since having the car back, no further issues have occurred. I would definitely recommend them!
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Impressed
Hi David.
Thank you for your feedback! We're sorry to hear you experienced some initial issues, but we're glad our team was able to resolve everything quickly and without hassle. It’s great to know your vehicle has been running smoothly since. We truly appreciate your recommendation and are always here if you need anything in the future!
Siyoung L, September 2025
"happy with my choice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am happy with my new vehicle from Williams Motor Company. Since having it, I haven't come across any issues. Everything is as it should be. In terms of customer service at the dealership, the staff were helpful and professional, and the turnaround time was quick with everything done efficiently. I would recommend them based on my experience.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to happy with my choice
Hi Siyoung.
Thank you so much for your kind feedback! We're delighted to hear that you're enjoying your new vehicle and that everything has been running smoothly. It's also great to know that our team has provided you with helpful and professional service throughout the process. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we're here to help!
Astrid, September 2025
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Williams motor company were brilliant when I bought my car from them. I bought through finance and there was a long wait. But Williams were really understanding and patient. The whole team were friendly and helpful even down to the receptionist. The car itself was also amazing and I love it :) Thank you!
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Excellent service
Hi Astrid
Thank you so much for your kind words! We’re really pleased to hear that our team made the process as smooth and supportive as possible, even with the wait on finance. It’s wonderful to know you felt looked after from start to finish, and we’re delighted that you’re loving your new car. Enjoy every moment behind the wheel, and thank you again for choosing Williams Motor Company!
Louise F, September 2025
"Positive and stress-free"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would definitely rate Williams Motor Company with a 5 - The whole experience was positive and stress-free. Everyone I spoke to was friendly and helpful. I would definitely recommend and use again. I want to thank everyone for me as I'm delighted with the car.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Positive and stress-free
Hi Louise.
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with Williams Motor Company was positive and stress-free. It’s great to know our team made you feel welcome and supported throughout the process. We truly appreciate your recommendation and look forward to seeing you again in the future. Enjoy your new car, and thank you for choosing us
Stephan B, September 2025
"Thank you"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall, pretty good service. The only thing, they didn't get done, were the few small touch up paint marks, I asked them to make good. Otherwise, pretty good. Thank you.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Thank you
Hi Stephan.
Thank you for your feedback. We’re glad to hear you were pleased overall, and we sincerely apologise for missing the touch-up paint marks you pointed out. We appreciate you bringing this to our attention and will keep it in mind to improve going forward.
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